Elegant Suites Westlake

4.5/5(657 Reviews) rating

5 Star Hotel

119

1/119

About hotel

Nestled in the dynamic city of Hanoi, lies the hidden gem of Elegant Suites Westlake, offering a one-of-a-kind 5-star aparthotel experience. Situated in the thriving Tay Ho district, our strategic location grants easy access to popular tourist destinations such as the renowned West Lake, the Syrena Shopping Center, and the historic Tran Quoc Pagoda. Plus, with the Noi Bai International Airport located just 21.2 kilometers away, traveling to and from our hotel is a breeze. Step into one of our 135 exclusively designed guestrooms, each exuding luxurious comfort and charm. Cozy up by the warm fireplace or take in the breathtaking view from your private balcony. Our well-equipped rooms feature LCD televisions, complimentary Wi-Fi, and fully-furnished kitchenettes, complete with refrigerators, microwaves, and espresso makers. Indulge in our extravagant bathrooms, featuring jetted bathtubs and rainfall showerheads, providing a tranquil spa-like experience. Looking to unwind and treat yourself? Our onsite facials and picturesque garden views will leave you feeling refreshed and rejuvenated. Our dedicated concierge services and complimentary shuttle within 5 kilometers will take care of all your needs. For our business-oriented guests, our fully-equipped business center and event facilities are at your disposal. Savor the local flavors of Vietnam at our elegant restaurant, Camellia, or relax with a refreshing drink at one of our two bars or lounges. With room service available during limited hours, you can indulge in a delightful feast in the comfort of your own room. Our roundtrip airport shuttle and train station pick-up service are also available for a small additional charge. Experience the perfect combination of luxury and convenience at Elegant Suites Westlake, where our prime location, lavish amenities, and impeccable service guarantee a remarkable stay. Don't miss out, book your stay with us today and immerse yourself in all that Hanoi has to offer. Discover the extraordinary escape that awaits you at 10B Dang Thai Mai Street, Tay Ho District, Vietnam. Elegant Suites Westlake room prices are affordable and suitable for a variety of guests. Book Elegant Suites Westlake Online now for a truly unforgettable experience.

Highlights

• Luxury aparthotel in scenic Hanoi (Tay Ho) location • Individually decorated guestrooms with fireplaces, private balconies, and kitchen amenities • Complimentary Wi-Fi and entertainment options in each room • Within walking distance of West Lake and Syrena Shopping Center • Short distance (3.1 km) from Tran Quoc Pagoda and (4.4 km) from Presidential Palace • Enjoy facials and scenic views in the onsite garden • Complimentary shuttle service within a 5 km radius • Business center, concierge services, and meeting facilities for business travelers • Camellia restaurant and 2 bars/lounges for dining and drinks • Close to popular attractions like Trinh Cong Son Walking Street and Ho Tay Water Park for both casual and business travelers

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

135

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Bell staff/porter

Designated Smoking Areas

Library

Concierge desk

Children's Pool

Airport shuttle service

Train Station Pickup Service

Transportation

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Bell staff/porter

Designated Smoking Areas

Library

Concierge desk

Activities

Children's Pool

Services

Airport shuttle service

Train Station Pickup Service

Transportation

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has indicated there is a carbon monoxide detector on the property.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property is professionally cleaned.

Professional property host/manager.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property is professionally cleaned.

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has indicated there is a carbon monoxide detector on the property.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property is professionally cleaned.

Professional property host/manager.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property is professionally cleaned.

Pet Policy

Pets not allowed.

₹6,822

₹13,597

50% OFF

+ ₹1,054 taxes / night

Earn 78 Reward Points

Flat ₹1,125.13 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹6,822

₹13,597

50% OFF

+ ₹1,054 taxes / night

Update Price

Earn 78 Reward Points

Flat ₹1,125.13 off included with coupon INTSTAY

Amenities

Location

T�y H_, Hanoi

View on Maps

Ratings & Reviews

4.5/5

657 Ratings

tony eynon

5/5

10 Jan, 2024

5 week stay: The good Overall this place is excellent. All the staff were super nice and did everything possible, to be as helpful as possible. The breakfasts had a fantastic range, the room service was great and overall I would defo go back. The gym is excellent, good range of of weights and machines and nearly always empty. Location is also great, so many amazing places to eat. Some of the best dinning I've had to date. The bad Nowhere is perfect and this had a few things stand out. The swimming pool and hot tubs are both freezing but worked well as a plunge pool after a workout. While the breakfast was great, it would have been nice to mix up the selection more regularly. No one really touched some of the dishes but they keep serving them week in, week out regardless. Also the restaurant food was bit average, but it was also cheap so no big deal. The spring rolls were epic though! Overall I loved my stay there and will 100% stay again I return. Great staff and accommodation.

Lizzy Thai

1/5

17 Oct, 2023

Very bad customer service and always try to take money from the guests. Not qualify for 5 stars hotel. What a shame that I booked the place for my company business trip and everyone does not like the place as well as the way the staff and manager there treated the guests. Not recommended at all!! Waste of money.

Kim Reynolds

5/5

27 May, 2023

The room we booked was actually a 2-bedroom apartment, and I thought the concierge misspoke, but it really was! Complete with kitchen and laundry. It was also very clean and comfortable, and the hotel breakfast is impressive. I was a little concerned about being able to find vegetarian foods, but there was salad, bread, and roasted veggies. The hotel also offers additional activities like food tours, so if you can plan that at least a day in advance, they make it easy!

Jordan Reabold

5/5

25 Jul, 2023

Loved our stay at Elegant Suites Westlake! Location was great for our staycation in Tay Ho. Right next to restaurants and bia hois. Service was impeccible! The front desk even provided a birthday gift, bottle of wine, upon departure. Thanks for that! Breakfast buffet had a great mix of Vietnamese/Western food. My wife and I enjoyed every dish we ate. We didn't use any facilities but everything looked in tip-top shape. Definitely recommend this hotel!

tony eynon

5/5

10 Jan, 2024

Lizzy Thai

1/5

17 Oct, 2023

Kim Reynolds

5/5

27 May, 2023

Jordan Reabold

5/5

25 Jul, 2023

Vincent R

5/5

15 May, 2023

Room was great, huge, clean and comfortable. Great breakfast, had Beef Pho in addition to a push spread of fruit, breads, meats and juice everyday. I did not user many guest facilities or Spa services but friends we were traveling with said they were great. Neighborhood has some good food and drink options including vegetarian and vegan friendly.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.