Eleven by BFH

3.8/5(55 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/48

About hotel

Located in the heart of Playa del Carmen, Eleven by BFH offers a unique blend of modern sophistication and historic charm, making it an ideal destination for discerning travelers. The architectural elegance and interior design of the hotel showcase lavish furnishings, art collections, and a welcoming atmosphere that sets it apart from other accommodations in the area. With 18 air-conditioned rooms featuring minibars, flat-screen televisions, private balconies, and luxurious bathrooms with rainfall showerheads and bidets, guests can expect a comfortable and stylish stay. The hotel's prime location within walking distance of Playa del Carmen Main Beach, Mamitas Beach, Quinta Avenida, and other attractions makes it convenient for guests to explore the local culture and landmarks. Amenities at Eleven by BFH include an outdoor pool, rooftop terrace, complimentary wireless Internet access, tour/ticket assistance, express check-out, and luggage storage. Guests can also enjoy a complimentary continental breakfast served daily. The hotel's address at Gonzalo Guerrero II Mz. 26 Lt. 4, Avenida 30 Esq. Calle 20 Nte, QROO77710, Mexico, ensures easy access to nearby airports such as Cozumel Intl. Airport (CZM) and Cancun Intl. Airport (CUN). Whether guests are seeking relaxation or a productive stay, Eleven by BFH caters to all their needs with exceptional hospitality and personalized service. Book Eleven by BFH online to experience a luxurious and unforgettable stay in Playa del Carmen..

Highlights

• Well Situated in Playa del Carmen, Eleven by BFH is a short 15-minute walk from Playa del Carmen Main Beach and Mamitas Beach. • The hotel is situated 1.2 mi (2 km) from Quinta Avenida and 1.6 mi (2.6 km) from Playa del Carmen Maritime Terminal. • 18 air-conditioned rooms with minibars, flat-screen TVs, and private balconies offer a comfortable stay. • Stay connected with complimentary wireless Internet access and enjoy cable programming in the rooms. • Private bathrooms feature showers with rainfall showerheads and bidets for added comfort. • Nearby attractions include Quinta Alegría Shopping Mall, Nuestra Senora del Carmen Catholic Church, and Mario Villanueva Stadium Madrid. • Other points of interest within walking distance are Riviera Gran Casino, Central Square, and Calle Corazón. • The hotel is close to Mercado Playa del Carmen, Playa del Carmen Main Beach, and Mamitas Beach for leisure activities. • Enjoy amenities like an outdoor pool, rooftop terrace, complimentary Wi-Fi, and tour/ticket assistance during your stay. • Business amenities include express check-out, luggage storage, and a roundtrip airport shuttle for a surcharge. • Start your day with a complimentary continental breakfast served daily from 7:30 AM to 11:00 AM. • Nearest airports are Cozumel Intl. Airport (CZM) at 35.3 km and Cancun Intl. Airport (CUN) at 55.4 km for convenient travel options.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

Smoke-free property

Show all Amenities

General Amenities

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, mobile payments, and cash.

Mobile payment options include: Pay.

Cashless transactions are available.

Heating is not provided.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of USD 56 will be collected before check-in.

We have included all charges provided to us by the property..

Pool access available from 9:00 AM to 9:00 PM.

One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

The front desk is open daily from noon - 4:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. Guests are required to contact this property by telephone, text message, or Whats.

App prior to arrival to arrange check-in.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, mobile payments, and cash.

Mobile payment options include: Pay.

Cashless transactions are available.

Heating is not provided.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of USD 56 will be collected before check-in.

We have included all charges provided to us by the property..

Pool access available from 9:00 AM to 9:00 PM.

One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

App prior to arrival to arrange check-in.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹2,249

₹4,472

50% OFF

+ ₹657 taxes / night

Earn 29 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹2,249

₹4,472

50% OFF

+ ₹657 taxes / night

Update Price

Earn 29 Reward Points

Amenities

Location

Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

3.8/5

55 Ratings

Jo Montreal

1/5

30 Dec, 2023

** It is essential to know and understand that most if not all the positive reviews for this hotel are fake** Worst service we've ever had in a Hotel. Check In is at 3pm, we were there for 3pm. The lady in charge had left for the day just about 20 mins before according to the cleaning lady. We tried calling here about 7 times at the number given to us but there was never an answer. Messaged her but she only got back to us about 35 mins after. The place looks sketchy, the doors have no real lock etc. The whole place stank real bad, like a real toxic smell. There were no bed blankets only a thin see through sheet. I get it that it's about making profits but this place is definitely a mess. One of the kids went to the bathroom and the toilet was clogged right away. After all the wait and all we had to go eat but I contacted the "24/7" service. They apparently came but did not unclog the toilet cause they could not get into the room. So basically my kids and all had no toilet until the next day. On top of all that the bed sheets and towels were disgusting as were the pillow cases. Had to put a fridge behind the door since there was no actual lock. All the pictures I have uploaded are real from Dec 2023 and from the experience I don't expect anything to improve for years to come.

Carol Hodgins

1/5

7 Sep, 2023

I booked this hotel for 2 nights because my electricity went out in my home and the electric company told us it would take 24 hours to turn back on. Within 20 minutes of me booking with Hotel Eleven, my electricity came back on to my surprise. I contacted the hotel to try and get a refund since I never checked in and didn't need the room after all. They never responded to me and they kept my payment for the 2 nights. Zero customer service, zero consideration.

Shelley Carlyle

2/5

19 Sep, 2022

This hotel was average. The location is OK, close to a bus station, but a 15/20 min walk from the Main Street. The room was clean, but nothing more than standard. Despite not being open when we arrived, the hotel rooftop pool area looked very nice. The air conditioning worked well in our room, but the Wi-Fi was terrible. The staff at the front desk on check in were not helpful, claimed we had not booked a room despite booking in person the day prior, and did not even explain to us where our room was. We would likely not return to this hotel.

Jo Montreal

1/5

30 Dec, 2023

Carol Hodgins

1/5

7 Sep, 2023

Shelley Carlyle

2/5

19 Sep, 2022

Y Z

4/5

19 Jul, 2022

Pros: In the center, close to the supermarket, there is a rooftop pool, clean, air conditioning is super strong! Cons :Sometimes the receptionist hears a loud music and it Interferes with sleep. The mattress is hard and uncomfortable. The staff is very nice. Wi-Fi not working

Devrim Eren

5/5

21 Oct, 2022

Great hotel - absolutely recommendable! Good location (10 mins walk to the beach), wonderful staff, amazing service and clean and neat rooms. A lot of eateries and shops nearby. Will come surely again! Overall rating 10/10

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.