Emara Ole-sereni

4.5/5(7.72K Reviews) rating

5 Star Hotel

1/86

About hotel

Welcome to the luxurious world of Emara Ole-sereni, located in Nairobi West, Nairobi County, Kenya. Experience extravagant 5-star accommodations that cater to both business and leisure travelers. Immerse yourself in the splendor of Nairobi National Park, just a short walk away, or take a quick drive to The Nextgen Mall. Emara Ole-sereni offers 148 air-conditioned rooms, adorned with modern amenities including minibars and LED televisions to ensure a comfortable stay. Complimentary Wi-Fi keeps you connected while satellite programming keeps you entertained. Indulge in convenience with en-suite bathrooms equipped with complimentary toiletries and hair dryers. Whether you're in town for work or pleasure, Emara Ole-sereni promises a lavish sanctuary for all. Explore the bustling city with ease, as this prestigious hotel is conveniently located near top attractions such as the National Stadium and the Nairobi Railway Museum. Indulge in blissful relaxation at the full-service spa or stay productive at the 24-hour business center. Our dedicated concierge services and on-site gift shop cater to your every need, while complimentary valet parking adds an extra layer of convenience. Tempt your taste buds at our two exquisite restaurants, including the renowned Acacia, offering a mouth-watering selection of international cuisine. Start your day off right with a delectable buffet breakfast at our on-site café. Planning an event? Look no further, as we offer expansive conference space and expert event planning services. Conveniently situated just 18.1 km from Jomo Kenyatta International Airport and 4.8 km from Nairobi-Wilson Airport, Emara Ole-sereni effortlessly combines convenience and luxury for a one-of-a-kind stay in Nairobi. Don't miss out on our affordable Emara Ole-sereni room prices - book your stay online today! Prepare to be awe-struck and pampered in the heart of this vibrant city.

Highlights

• 5 star hotel steps away from Nairobi National Park • 148 air-conditioned rooms with minibars and LED TVs • Complimentary Wi-Fi and satellite TV • Close to The Nextgen Mall and 12.4 km from Thika Road Mall • Spa, concierge services, and gift shops on-site • Business amenities include 24-hour business center and conference space • 18.1 km from Jomo Kenyatta International Airport and 4.8 km from Wilson Airport • 2 restaurants and a coffee shop/cafe on-site • Ideal for both leisure and business travelers • Near popular tourist attractions such as Nyayo National Stadium and Nairobi Railway Museum

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

148

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Shops and commercial services

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Breakfast available

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Shops and commercial services

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Food & Beverages

Breakfast available

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Gloves are available to guests.

Special check-in instructions

The seasonal outdoor pool closes in September..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Gloves are available to guests.

Special check-in instructions

The seasonal outdoor pool closes in September..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

₹14,537

₹21,586

33% OFF

+ ₹2,939 taxes / night

Earn 174 Reward Points

Flat ₹2,496.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹14,537

₹21,586

33% OFF

+ ₹2,939 taxes / night

Update Price

Earn 174 Reward Points

Flat ₹2,496.63 off included with coupon INTSTAY

Amenities

Location

18187, Nairobi

View on Maps

Ratings & Reviews

4.5/5

7.72K Ratings

Moreh José

5/5

12 Jan, 2024

A new and wonderful place to be. Located at the edge of the national park, the views are splendid and if you are lucky enough you may spot some game even from the balcony! The spaces are well cleaned, spacious and excellently finished. There's ample parking and security is also enhanced. Very delicious meals and drinks made and served by nice looking staff. The conference and seminar rooms are of the state-of-the-art! Simply marvelous.

Brandon Davis

1/5

16 Dec, 2023

Do not stay here if you need a good night of sleep. The hotel is nice in appearance although it is a sprawling mess of a facility. Some rooms face a national park which is nice, others face a highway. Restaurants are eh - food is decent but service takes forever and the main restaurant isn’t ventilated properly so there is an insane amount of smoke indoors. On Fridays and Saturdays there is incredibly loud music on the roof until midnight and you will be screwed if you are trying to sleep. Every room in the hotel vibrates. We had to be asked to be moved (and it took a half hour. Service is slow) to a lower floor, which was just as bad. Rooms themselves are nice enough and new enough. Bed is springy but nothing awful. You can do so much better for the same price I would avoid this place.

Bady Okita

5/5

30 Oct, 2023

I had dinner at Eagle’s the steakhouse. The experience was amazing. The view of the park from my seat as the sun set was mesmerizing. The service was great and the food was well priced, presented, served and cooked. It is definitely worth several visits.

Sue A

3/5

22 Dec, 2023

Hotel came very highly recommended. Would probably stay again if some of the service issues we experienced were resolved with some degree of concern and sense of urgency. Pros - Beautiful hotel. Great first impression - 10th floor bar area with amazing views of Nairobi National Park as well city skyline was absolutely breathtaking. - Ability to reserve 4 rooms the day before check-in ( probably lucked out due to slow season) Cons - So we booked 4 rooms for our group. Unfortunately, AC didn't work in any of them. We attempted to stick it out, tried opening balcony for some air but that didn't help at all and by 3am, I simply couldn't take it. Called Front desk, was advised technician would be up immediately and none ever shown up. When I mentioned it to the desk in the AM, all I got was one of those generic "oh sorry about that" responses with no care or real concern at all - At check out, about 7:30 am, asked to speak with a manager, and was told there was no manager on duty, which I couldn't wrap my mind around, considering the size of the hotel.

Moreh José

5/5

12 Jan, 2024

Brandon Davis

1/5

16 Dec, 2023

Bady Okita

5/5

30 Oct, 2023

Sue A

3/5

22 Dec, 2023

Emily PL

5/5

28 Nov, 2023

Loved the Sky Lounge during sunset, the atmosphere and music was perfect! The staff are great, loved the food and drinks. Overall, such a very beautiful hotel would definitely recommend popping in any day for drinks over the Nairobi National Park or even plane watching.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.