Embassy Suites by Hilton Austin Downtown South Congress

4.1/5(2.07K Reviews) rating

3 Star Hotel locationPin

Austin, Texas

Embassy Suites by Hilton Austin Downtown South Congress exterior_detail

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About hotel

If you're planning a trip to Austin, look no further than Embassy Suites by Hilton Austin Downtown South Congress. Our affordable hotel offers comfortable accommodations for all types of travelers. Embassy Suites by Hilton Austin Downtown South Congress room prices are unbeatable for the prime location we offer. Book Embassy Suites by Hilton Austin Downtown South Congress Online today to ensure a stress-free and enjoyable stay in the heart of the city. Conveniently situated at 300 S Congress Ave, Texas 78704, United States, our hotel is just steps away from the bustling South Congress Avenue and a short walk to the stunning Lady Bird Lake. With easy access to the Palmer Events Center and Austin Convention Center, our location is ideal for both business and leisure travelers. We're also just a quick 20-minute drive from the Austin-Bergstrom International Airport. Our 262 spacious guestrooms are designed for your comfort and convenience. Each room features top-notch amenities such as refrigerators and microwaves. Sink into our plush, pillow-top beds fitted with premium bedding for a peaceful night's rest. Stay connected with our wireless Internet access (surcharge) and catch your favorite shows on satellite programming. Our private bathrooms are stocked with complimentary toiletries and hair dryers for your comfort. At Embassy Suites by Hilton Austin Downtown South Congress, you'll find yourself in the perfect spot to explore all that Austin has to offer. Take a leisurely stroll to the Colorado River or the Ann W. Richards Congress Avenue Bridge, famous for its striking bat colony. Immerse yourself in nature with a walk around Lady Bird Lake or catch a world-renowned performance at the Long Center for the Performing Arts. Our hotel is also within walking distance of popular destinations such as Shoal Beach, the Austin Children's Museum, and the Moody Theater. After a busy day of exploring, relax and rejuvenate in our indoor pool or work up a sweat in our 24-hour fitness center. Business travelers will appreciate our 24-hour business center and conference space that can accommodate events up to 2330 square feet. Stay connected with our wireless Internet access (surcharge), and take advantage of our onsite shopping options. If you're driving, self-parking is available for a nominal fee. At Embassy Suites by Hilton Austin Downtown South Congress, we understand the importance of productivity and comfort during a business trip. That's why our hotel is equipped with all the necessary amenities, including a 24-hour business center, dry cleaning/laundry services, and 24-hour front desk. Our 2330 square feet of conference space is also available for any meetings or events you may need to host. Start your day off right with our complimentary cooked-to-order breakfast. Served daily on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM, you'll have plenty to choose from to fuel your adventures in Austin. Enjoy a delicious meal at our on-site restaurant, or grab a quick bite at the snack bar/deli. Unwind with a refreshing beverage at the bar/lounge and mingle with other guests at our daily complimentary reception. Book your stay with us and experience the best of Austin, where convenience meets comfort and luxury meets affordability.

Highlights

• Centrally located near popular South Congress Avenue • Short walking distance to Lady Bird Lake • Rooms equipped with refrigerators and microwaves for convenience • Premium bedding and private bathrooms with complimentary toiletries • Indoor pool and 24-hour fitness center for recreation • 24-hour business center and conference space for business travelers • Complimentary cooked-to-order breakfast on weekdays • Bar and restaurant in hotel, daily complimentary reception • Convenient proximity to Austin Convention Center (1.1 km) and Sixth Street (1.2 km) • Easy access to Austin-Bergstrom Intl. Airport (17.2 km) and Austin's railway station

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

262

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Banking services

Indoor pool

Hiking

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Banking services

Indoor pool

Activities

Hiking

Services

Gym

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

LGBTQ friendly.

Parking height restrictions apply.

Car recommended.

Essential workers only - NO.

Special check-in instructions

Pool access available from 6:00 AM to 11:00 PM.

Up to 4 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

A car is recommended for transportation to and from this property..

Parking height restrictions apply..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in kg is 23.

Only dogs and cats are allowed.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 50.

Maximum number of pets per room 2.

Service animals are exempt from fees/restrictions.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

LGBTQ friendly.

Parking height restrictions apply.

Car recommended.

Essential workers only - NO.

Special check-in instructions

Pool access available from 6:00 AM to 11:00 PM.

Up to 4 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

A car is recommended for transportation to and from this property..

Parking height restrictions apply..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in kg is 23.

Only dogs and cats are allowed.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 50.

Maximum number of pets per room 2.

Service animals are exempt from fees/restrictions.

₹12,850

₹14,402

11% OFF

+ ₹1,941 taxes / night

Earn 147 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹12,850

₹14,402

11% OFF

+ ₹1,941 taxes / night

Update Price

Earn 147 Reward Points

Amenities

Location

Congress Ave, Austin, Texas, 78704

View on Maps

Ratings & Reviews

4.1/5

2.07K Ratings

Tiffany Rogers

1/5

7 Jan, 2024

**edited to say, two messages have been left to get a refund for the parking and no response to either. Beyond disappointed. We have stayed at many Embassy's over the years and always felt it was a treat. Because of past stays we chose Embassy for our first time traveling at Christmas, really looking forward to a good breakfast and the evening reception. After upgrading to a bigger suite we found multiple roaches, the dust was massive in the bathroom. Breakfast was really poor quality,as was the furniture in our "Upgraded" suite. When we took a dead roach down to make them aware they only offered to switch rooms. Even the evening reception was disappointing. In past stays this reception offered a time to relax and have great quality snacks and drinks. This reception was stale crackers and some warm cheese cubes. To top off the experience, they hotel charged us parking even thought our room already included parking.

Kelley Lacy

3/5

15 Jan, 2024

The service was good. When things were not what they should be the employees were apologetic: pool was supposed to be heated ( the reason we came here) waiting for a part. Tell this to a six year old when this was her surprise! Finally got a minute when someone was watching the six year old to eat downstairs and we could eat our delivery in a comfortable place. Sorry, this is our restaurant area. It was not busy. The area we got was by the front door ( it was 26 degrees outside) so every time the door opened we froze. Love the free two drinks with our room and the snacks provided. But if u want to do anything outside ur room forget it. You’re asked to leave with ur food or bottle of wine you may have brought to share that you bought in France you had been saving for months. The employee said that if the manager walked through they would not be happy. Then provide me an area that is nice to hang out. That is comfortable and worthy of embassy suites. I can go to an inexpensive hotel and have that. Not a nice hotel brand that I have been going to for more than a decade.

Alan Castillo

4/5

8 Dec, 2023

Okay bedrooms. My room keys kept failing, they never refilled the shampoo bottles when they did, most days they skipped doing room service, my shower's hot water stopped working (athough someone came and fixed it within a day) and what's outrageous was that they charged $42 bucks for each night you used their parking (which was at the third floor of a building and the elevators weren't working) not even public parkings nearby were that expensive. The staff was very kind and helpful. I liked the location a lot.

Jimmy Hewett

5/5

21 Aug, 2023

The location was great! Observing the bats at Congress Ave bridge was one of my main reasons for booking here. The hotel itself was very nice. The bed was comfortable and everything seemed to be well kept and clean. The staff was very nice and helpful. Personal circumstances prevented me from using any of the services so I can't honestly comment on them. The smell of breakfast in the morning was nice as I walked through the lobby, though.

Tiffany Rogers

1/5

7 Jan, 2024

Kelley Lacy

3/5

15 Jan, 2024

Alan Castillo

4/5

8 Dec, 2023

Raina Rahhal

4/5

1 Jan, 2024

The hotel was nice and the location was perfect we walked to the capital and rode scooters to the park. The housekeeping didn’t come once during our stay. The view from the room was very nice 😊 We could see the New Years fireworks 🎇 from the window.

Jimmy Hewett

5/5

21 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.