EVEN Hotel Miami - Airport, an IHG Hotel

Hotel was built nicely, but now needs major maintenance overhauling. Housekeeping is very poor. It's our 5th day in the hotel, checking out tomorrow, and during our entire stay, the floors were never mopped, carpets were never vacuumed, toilet seats never cleaned despite of our continuous requests from the front desk and the housekeeping staff. The AC unit in our suite was malfunctioning, stuck on 59 degrees Fahrenheit and not turning off. We had to sleep in freezing conditions the 1st 4 nights (Friday to Tuesday). Our requests for maintenance from the front desk were taken lightly and request was not relayed to the engineering until Tuesday morning. They eventually cut the power off of the AC unit for it to stop freezing the room. All other suites were occupied except for one, which also had the same AC issue. We will check out tomorrow finally, and the toilet seats are still dirty, the floors of the suite were never cleaned, since when we checked in. In fact, on Friday, when we arrived, we were given a room which wasn't even serviced after the previous guests had left. So we had to wait after a long flight, until we were assigned another suite. The management has to really step up if they want to preserve their Intercontinental brand's standards. Major disappointment. All we were offered as compensation was 2 free drinks at the bar, which we honestly don't care much about and won't be taking them.

I normally never leave bad comments. But it was a really bad experience for Miami. It was written that there were free shuttle. we waited for about 1.30 hours and it did not come. When we called, it would come every 30 minutes. Then we connected to an employee and he told us that they were temporarily using the bus of the hotel next door. There was no such thing written on the website. but the employee was really helpful. 5 minutes after we talked, they came and picked us up. When we first entered the room, we found it really clean. But we stayed for 5 nights, our bed sheets were not changed in any way and the cleaning staff came and took our garbage 3 days later. Normally I expect it to be cleaned and sheets changed every day. After taking out our garbage, staff reduced the room temperature to 60 and when we came to the room, it was freezing. If someone still stays in that room and leave the temperature like that no one should touch. We were in room we forgot to put sign. Someone came our room and when he/she realized we were there and left. No matter what before entering to room, employees have to knock to the door. The employees in the restaurant were also very polite and friendly. But the breakfast was really crowded and some people were sitting alone at tables for 4 people. It would be much better if someone greets arriving guests and shows them where to sit. Arriving groups do not have to wait long. Location is close to train and bus station. But far to beaches if you don’t rent car it takes time to go