Extended Stay America Suites Houston Med Ctr Braeswood Bl

If you are handicapped, do not stay here. Elevator was constantly down, and needing to be reset. On one of these occasions, when we notified the front desk employee said “well I already reset it”. Well, reset it again! My 80 year old handicapped grandmother had to climb three flights of stairs to get to our third floor room. Employee was completely unfazed at this. How can you be a hotel next to the medical center, and have constant elevator problems that go unaddressed? My grandfather booked this hotel, and didn’t know to check the reviews. Looking at them now, the elevator issue has been a long term problem. It is a true disgrace, I will never stay at an extended stay again.

DO NOT BOOK HERE! I arrived at this hotel in late August as a transfer law student waiting for my apartment to come available, and it was a huge mistake! Here where my issues: While here, I experienced roaches in my bed, in the shower and on/in my belongings. Second, I experience spiders being on my bed side table. Third, the elevator was sketchy, being as it was out every other day I was there. Fourth, the place smells of mildew and pet urine. Fifth, the rooms had stains on the floors and the showers were gross. Last, they promise a free breakfast as part of your stay, and they only set out a fruit or a muffin. To address the bug problem: When I first noticed the roaches, I was laying in bed and saw it crawl past my face. I pulled the covers back to see roaches under the covers as well. I started checking all over my room and realized roaches where in the shower area as well. I reported the incident to the Assistant Manager, who I believe was Maria. She apologized and offered to me me rooms. She promised this would not be an issue in my new room and that they would have the room treated immediately. After transferring rooms, the next night, there were roaches in the bed again after coming home from a long day of classes. I immediately demanded a refund and was told I had to wait for the manager to come in the morning and that if I left, there is no guarantee that I would get my money back. They forced me to stay an additional night and sleep in my car outside, because I refused to sleep in the hotel that was roach infested. They refused to refund me for my entire stay: The next morning, I spoke to Maria and she told me she would only refund me for my remaining nights and not for the entire stay. This was unacceptable. My next steps: After this review, I will be contacting the State Health Department to file a complaint. Hopefully, the local county health department does a full and thorough inspection/investigation. This is unacceptable. ** for some reason, it won't let me attach my videos as well.