Extended Stay America Suites Phoenix Biltmore

google-logo3.4/5(763 Reviews)rating2 Star HotellocationPinPhoenix, Arizona
Exterior Detail 1
Pool 2
count48
    7,3835,935

    About hotel

    Welcome to our affordable Extended Stay America Suites Phoenix Biltmore hotel, located at 5235 N 16th St, Arizona85016, United States! Our prime location in the lively Camelback East neighborhood makes it easy to explore all that the vibrant city of Phoenix has to offer. Just a 15-minute drive away, you'll find top attractions like Chase Field and Grand Canyon University. Relax and unwind in one of our 111 spacious and beautifully designed rooms. We pride ourselves on providing thoughtful amenities that make our guests feel right at home. Each room features a fully equipped kitchen with a refrigerator and stovetop, perfect for whipping up your favorite meals. Catch up on your favorite shows on the 32-inch flat-screen TV with a wide range of cable programming, and stay connected with complimentary Wi-Fi access. Step out and discover the nearby attractions, including the luxurious Arizona Biltmore Resort, upscale Biltmore Fashion Park, and scenic Phoenix Mountain Preserve. Our hotel is also conveniently situated near prominent medical centers such as Phoenix Children's Hospital and Saint Joseph's Hospital and Medical Center, making it an ideal choice for those seeking medical treatment. Start your day off right with our on-the-go breakfast, available from 6 AM to 9:30 AM. Our hotel also offers exceptional amenities like an inviting outdoor pool, fully-equipped fitness center, and cozy barbecue grills. For our business travelers, we provide convenient services such as laundry facilities and a safe deposit box at the front desk. From business trips to leisurely getaways, our Extended Stay America Suites Phoenix Biltmore hotel is the perfect choice for affordable and comfortable accommodations. Don't just take our word for it – see for yourself! Book your stay with us online and take advantage of our unbeatable Extended Stay America Suites Phoenix Biltmore room prices. Book Extended Stay America Suites Phoenix Biltmore Online now and experience the endless possibilities of Phoenix.
    Highlights
    • Located in Phoenix (Camelback East) with easy access to Chase Field and Grand Canyon University, ideal for both casual and business travelers • Within 10 km of Camelback Mountain and Phoenix Convention Center • Air-conditioned rooms with kitchenettes, flat-screen TVs, and free Wi-Fi • Nearby attractions include Biltmore Fashion Park, Phoenix Mountain Preserve, and Heard Museum • Approximately 13 km from Phoenix Sky Harbor Intl. Airport and 5.1 km from Grand Canyon University • Offers an outdoor pool, fitness center, and complimentary Wi-Fi • Business amenities include laundry facilities, safe deposit box, and free self-parking • Enjoy a free on-the-go breakfast daily from 6 AM to 9:30 AM.
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    Quick Facts

    Check-In
    3:00 PM
    Check-Out
    11:00 AM
    Rooms
    111
    Floors
    3
    Popular Amenities
    Popular Amenities
      General Amenities

      Hotel safe deposit box (not room safe box)

      Lift/ Elevator

      Smoke-free property

      Vending machines

      Activities

      BBQ/Picnic area

      Hiking

      Food & Beverages

      Coffee/tea

      Services

      Gym

      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card may be required at check-in for incidental charges.

      Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

      This property accepts credit cards; cash is not accepted.

      Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

      Professional property host/manager.

      Shield between guests and staff in main contact areas.

      Property confirms they are implementing guest safety measures.

      No cribs (infant beds) available.

      No rollaway/extra beds available.

      Social distancing measures are in place.

      Property confirms they are implementing enhanced cleaning measures.

      Guests are provided with free hand sanitizer.

      Property is cleaned with disinfectant.

      Staff wears personal protective equipment.

      Masks are compulsory at the property.

      Special check-in instructions

      Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

      The front desk is open daily from 6:00 AM - 10:30 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests arriving after 10.30 PM should use the intercom to request assistance.

      Pet Policy

      Maximum number of pets per room 2.

      Service animals are exempt from fees/restrictions.

      Service animals are allowed.

      Pets allowed.

      Property Rules
      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card may be required at check-in for incidental charges.

      Property Rules
        Check-in instructions

        Extra-person charges may apply and vary depending on property policy.

        Government-issued photo identification and a credit card may be required at check-in for incidental charges.

        Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

        This property accepts credit cards; cash is not accepted.

        Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

        Professional property host/manager.

        Shield between guests and staff in main contact areas.

        Property confirms they are implementing guest safety measures.

        No cribs (infant beds) available.

        No rollaway/extra beds available.

        Social distancing measures are in place.

        Property confirms they are implementing enhanced cleaning measures.

        Guests are provided with free hand sanitizer.

        Property is cleaned with disinfectant.

        Staff wears personal protective equipment.

        Masks are compulsory at the property.

        Special check-in instructions

        Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

        The front desk is open daily from 6:00 AM - 10:30 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests arriving after 10.30 PM should use the intercom to request assistance.

        Pet Policy

        Maximum number of pets per room 2.

        Service animals are exempt from fees/restrictions.

        Service animals are allowed.

        Pets allowed.

        5,935

        7,383

        20% OFF

        + ₹870 taxes / night

        Earn 68 Reward Points
        offer_iconFlat ₹972.13 off included with coupon INTSTAY

        Select Rooms

        comingsoon

        OPTION 1

        Refundable
        Fully refundable for cancellations done before 06:00 PM, 16 December (local time at the property). Charges for cancellations done after 06:00 PM, 16 December (local time at the property) - booking amount equivalent to 1 night and taxes.

        5,935

        7,383

        20% OFF

        + ₹870 taxes / night

        Update Price
        Earn 68 Reward Points
        offer_iconFlat ₹972.13 off included with coupon INTSTAY

        Amenities

        Location
        16th St, Phoenix, Arizona, 85016

        Ratings & Reviews

        3.4/5

        763 Ratings

        Cygnus 227
        google-logo
        1/5
        25 Jan, 2024

        Ashley, the 'manager', was very rude to me; I don't think she should be working with the public...I understand policy, but there's a way to speak to people, & there's a way to escalate problems; Unfortunately, Ashley thinks it's okay to kick people down & out while they're sick...When I called corporate to complain about this location, the call kept getting disconnected; The man I spoke with claimed that Ashley said I was screaming & yelling in the lobby today...I told him to speak to Natalia (Natalie), a coworker who saw the whole interaction, & ask her if I was screaming & yelling. I don't like being LIED about. I didn't even raise my voice. I will be contacting the Better Business Bureau to let them know that Ashley is dishonest; I will also be reporting on the number of health code violations I've witnessed since being here. All I said to Ashley was that it was rude to wake customers up if they've already paid! That does not equate to me raising my voice & creating a scene. God witnessed everything, so it's up to Ashley if she wants to blatantly lie & defame my character. I do not yell in public, so if she really said that I did, she, like all liars who slander others, will be met with some Karma. Btw, this place was absolutely filthy when I moved in...I had to get my own vacuum & clean 3 times before it looked semi-livable; I'm unable to breathe well because of the nasty conditions of this place. I wanted to leave weeks ago, but unfortunately, I've been stuck because of the storms affecting travel, so now, at the last minute, Ashley decides I have to leave by tomorrow because I called her out for being rude. I'm disabled, which I told her, & I'm sick with stomach ulcers to the point where I can barely eat; When I told Anna, she literally rolled her eyes. This place was one of the worst, most unwelcoming places I've ever stayed at. Not one employee called me about the violent tenants next door, even after I called the police on them for what sounded like severe child abuse. Tenants slam doors all day, & the cops are here a lot. This place is not safe for children, & rude people smoke in their apartments. Misty was one of the only people that was nice to me. Anyway, if I were you, I would go somewhere else & stay away from this place; There's a reason why there are MANY 1-star reviews. God knows I did not raise my voice to Ashley. Now, I'm stuck packing at the last minute & having to limp on a foot that's made of metal...I'm also sick because of their asinine policy of waking people up to rescan their debit card when they've already paid! As I suffer & limp in pain, God is watching all of the evil people who slander others...Knowing that He will bring justice to all liars & slanderers gives me some hope that Karma will come back to get Ashley for being so disgraceful & for leaving me homeless at the last minute. All of my pain...you will receive it back tenfold for throwing me under the bus & kicking me out. Instead of focusing on how unsanitary & unlivable your hotel is, instead, you attack a sick disabled person who is now homeless...You'll be hearing from the Better Business Bureau & possibly my lawyer soon.

        Read More
        Grayson M.
        google-logo
        1/5
        20 Jan, 2024

        I had a disappointing experience at Extended Stay America Suites. Within hours, I encountered mold in the shower, a malfunctioning stove burner, dirty sheets, dingy hallways with a marijuana odor, and even found underwear in public areas. The lack of staff at the front desk made it impossible to address these issues promptly. Overall, it was an unsatisfactory stay with various cleanliness and maintenance issues.

        Read More
        Rita Lupper
        google-logo
        2/5
        4 Nov, 2023

        Customer service at the front desk is awful! The person behind the counter wasn't at all interested in helping guests. She acted as if a simple request for anything from towels to info on pool hours were just a burden for her to deal with. Rude, impolite and an overall lack of any PR skills to speak of. Went 2 days without any toilet paper provided to guests! Isn't that a standard in any hotel or motel? Why did a manager not go or send an employee to the corner store and buy a bulk pack of toilet paper the minute they knew the supply ran out!? Better yet, order ahead of time. These things are not supposed to happen! The management is in charge of orders and knows how much and how often to place supply orders. Much less at the realization they screwed up to not care to remedy the situation by other means to ensure the guests are accommodated! Unbelievable 🙄 SMH

        Read More

        3.4/5

        763 Reviews

        Cygnus 227
        google-logo
        1/5
        25 Jan, 2024
        Ashley, the 'manager', was very rude to me; I don't think she should be working with the public...I understand policy, but there's a way to speak to people, & there's a way to escalate problems; Unfortunately, Ashley thinks it's okay to kick people down & out while they're sick...When I called corporate to complain about this location, the call kept getting disconnected; The man I spoke with claimed that Ashley said I was screaming & yelling in the lobby today...I told him to speak to Natalia (Natalie), a coworker who saw the whole interaction, & ask her if I was screaming & yelling. I don't like being LIED about. I didn't even raise my voice. I will be contacting the Better Business Bureau to let them know that Ashley is dishonest; I will also be reporting on the number of health code violations I've witnessed since being here. All I said to Ashley was that it was rude to wake customers up if they've already paid! That does not equate to me raising my voice & creating a scene. God witnessed everything, so it's up to Ashley if she wants to blatantly lie & defame my character. I do not yell in public, so if she really said that I did, she, like all liars who slander others, will be met with some Karma. Btw, this place was absolutely filthy when I moved in...I had to get my own vacuum & clean 3 times before it looked semi-livable; I'm unable to breathe well because of the nasty conditions of this place. I wanted to leave weeks ago, but unfortunately, I've been stuck because of the storms affecting travel, so now, at the last minute, Ashley decides I have to leave by tomorrow because I called her out for being rude. I'm disabled, which I told her, & I'm sick with stomach ulcers to the point where I can barely eat; When I told Anna, she literally rolled her eyes. This place was one of the worst, most unwelcoming places I've ever stayed at. Not one employee called me about the violent tenants next door, even after I called the police on them for what sounded like severe child abuse. Tenants slam doors all day, & the cops are here a lot. This place is not safe for children, & rude people smoke in their apartments. Misty was one of the only people that was nice to me. Anyway, if I were you, I would go somewhere else & stay away from this place; There's a reason why there are MANY 1-star reviews. God knows I did not raise my voice to Ashley. Now, I'm stuck packing at the last minute & having to limp on a foot that's made of metal...I'm also sick because of their asinine policy of waking people up to rescan their debit card when they've already paid! As I suffer & limp in pain, God is watching all of the evil people who slander others...Knowing that He will bring justice to all liars & slanderers gives me some hope that Karma will come back to get Ashley for being so disgraceful & for leaving me homeless at the last minute. All of my pain...you will receive it back tenfold for throwing me under the bus & kicking me out. Instead of focusing on how unsanitary & unlivable your hotel is, instead, you attack a sick disabled person who is now homeless...You'll be hearing from the Better Business Bureau & possibly my lawyer soon.
        Grayson M.
        google-logo
        1/5
        20 Jan, 2024
        I had a disappointing experience at Extended Stay America Suites. Within hours, I encountered mold in the shower, a malfunctioning stove burner, dirty sheets, dingy hallways with a marijuana odor, and even found underwear in public areas. The lack of staff at the front desk made it impossible to address these issues promptly. Overall, it was an unsatisfactory stay with various cleanliness and maintenance issues.
        Rita Lupper
        google-logo
        2/5
        4 Nov, 2023
        Customer service at the front desk is awful! The person behind the counter wasn't at all interested in helping guests. She acted as if a simple request for anything from towels to info on pool hours were just a burden for her to deal with. Rude, impolite and an overall lack of any PR skills to speak of. Went 2 days without any toilet paper provided to guests! Isn't that a standard in any hotel or motel? Why did a manager not go or send an employee to the corner store and buy a bulk pack of toilet paper the minute they knew the supply ran out!? Better yet, order ahead of time. These things are not supposed to happen! The management is in charge of orders and knows how much and how often to place supply orders. Much less at the realization they screwed up to not care to remedy the situation by other means to ensure the guests are accommodated! Unbelievable 🙄 SMH
        Carl Gustafson
        google-logo
        2/5
        10 Jan, 2024
        I had a late check-in and upon arrival, the check-in system initiated a data check not allowing me to check into my room and resulting in a cancelation of my reservation. I sat in the lobby for an hour and a half, 1:00am to 2:30am waiting for the system to come back online before I could even go to my room. The front desk assistant was understanding of the issue and gave me the night for free but my second night came with a $30 increase in my reservation price.
        Ricci Avella
        google-logo
        3/5
        15 Nov, 2023
        Desk managers were helpful, cleaning staff was a bit prickly but did their job well. There were quite a few bugs in the room that I had to kill each day. It would be nice if they stocked their bathrooms with more basic necessities. However having a full size fridge and kitchenette made a big difference in the food budget.

        All Policies

        All Policies
          Booking Policy
          It is mandatory for all guests to present valid government photo ID’s at the time of check-in.
          The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.
          Extra guests are subject to availability. And it might incur additional charges.
          If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.
          Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.
          Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
          The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.
          Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.
          Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.
          For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.
          The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.
          If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.
          If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.
          Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.
          Hotel Cancellation Policy
          User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.
          Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.
          User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.
          Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.
          Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.
          If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          In case of no show at the hotel, you'll be charged the entire booking amount.
          If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.
          Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.
          The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.
          Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.
          Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.
          If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.
          Modification and Reschedule Policy
          Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.
          After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.

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          Extended Stay America Suites Phoenix Biltmore Price Start at INR 5935/Night

          hotel_imagesmap

          33.51364

          2024-12-21

          2024-12-22

          Arizona
          Arizona
          85016
          US

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          Exterior Detail

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Exterior Detail

          Exterior Detail

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Exterior Detail

          Pool

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Pool

          Breakfast Area

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Breakfast Area

          Restaurant

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Restaurant

          Room

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

          Room

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

          Room

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

          Room

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

          Room

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

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          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

          Room

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

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          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

          Room

          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

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          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

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          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

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          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

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          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

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          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

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          Extended Stay America Suites Phoenix Biltmore - Phoenix - Room

          10

          3.4

          763

          Hotel safe deposit box (not room safe box)

          Lift/ Elevator

          Smoke-free property

          Vending machines

          BBQ/Picnic area

          Hiking

          Coffee/tea

          Gym