Fairmont The Norfolk

4.6/5(2.82K Reviews) rating

5 Star Hotel

140

1/140

About hotel

Welcome to the elegant and convenient world of Fairmont The Norfolk, an award-winning 5-star hotel. Our prime location, at the corner of Harry Thuku Road and PO Box 5858100200 in Kenya, is just a short distance from iconic landmarks such as the Nairobi National Park and prestigious University of Nairobi. Relax in one of our 170 beautifully designed guestrooms, complete with top-notch amenities like complimentary high-speed internet, minibars, and state-of-the-art flat-screen TVs. Sink into the luxurious comfort of our pillowtop beds, adorned with premium bedding, and pamper yourself in our spa-like bathrooms, equipped with rainfall showerheads and designer toiletries. Unleash your inner explorer with our central location, which allows for easy access to popular attractions like the Kenya National Theatre, City Market, and Nairobi National Museum. For a taste of nature, take a stroll to the peaceful American Embassy Memorial Garden or bask in the tranquility of Central Park. Experience ultimate relaxation at our award-winning full-service spa, offering a variety of rejuvenating massages, invigorating body treatments, and luxurious facials. Keep up with your fitness routine at our state-of-the-art health club, lounge by our refreshing outdoor pool, or unwind in our serene sauna. Our complimentary Wi-Fi, 24/7 concierge, and babysitting services ensure a seamless and comfortable stay. Savor delectable dishes at our hotel's exquisite dining options, such as the world-class Lord Delamere Terrace for international cuisine, or a cozy coffee shop for on-the-go bites. Quench your thirst with a handcrafted cocktail at our sophisticated bar or enjoy a refreshing drink while admiring the stunning views from our poolside bar. Planning an event? Our hotel offers flexible spaces and conference facilities to suit your needs. With complimentary high-speed internet, a fully-equipped business center, and limo service, Fairmont The Norfolk goes above and beyond to provide affordable accommodations for all. Leave the hassle of transportation behind with our roundtrip airport shuttle and free valet parking. Book Fairmont The Norfolk online today and indulge in the epitome of luxury.

Highlights

• Centrally located 5-star hotel near American Embassy Memorial Garden • 15-minute drive to Nairobi National Park and University of Nairobi • Less than 10 km from United Nations Office at Nairobi • Within 12 km of Thika Road Mall • 170 guestrooms with luxurious amenities and free Wi-Fi • On-site spa, health club, outdoor pool, and sauna • Full range of services for both casual and business travelers • 24-hour room service and 2 restaurants on-site • Close proximity to popular attractions such as City Market and Nairobi National Museum • Airport shuttle and valet parking available for convenience

Quick Facts

Check-In

12:30 PM

Check-Out

10:00 AM

Rooms

170

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Baby Sitting / Child Services

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property uses geothermal energy.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Green Globe.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property uses geothermal energy.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Green Globe.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Pet Policy

Pets not allowed.

₹17,388

₹21,029

17% OFF

+ ₹5,309 taxes / night

Earn 226 Reward Points

Select Rooms

OPTION 1

Refundable

₹17,388

₹21,029

17% OFF

+ ₹5,309 taxes / night

Update Price

Earn 226 Reward Points

Amenities

Location

Harry Thuku Rd, Nairobi, 00200

View on Maps

Ratings & Reviews

4.6/5

2.82K Ratings

Anthony Kamau

4/5

20 Dec, 2023

Recently reopened. There is still some work to do. The staff were friendly. The set ups for tea break was okay but no spoons. Lunch setup and ambience excellent..but hard to get where the plates are for food or dessert. They are hidden underneath or on another table... Otherwise very neat and tidy and well laid out lunch cuisine with food on actual electric heaters and "permanent" labelling on the cooker surface of the food type as opposed to using papers next to the food. This was novel.

Eunice Mwicigi

4/5

17 Nov, 2023

Unique, delicious gourmet food plus a hospitable and kind team of staff right from the reception. The foyer was beautifully decorated in a Christmas theme adding a homely, welcoming dazzle. I really enjoyed my experience.

Ari Levi

4/5

21 Dec, 2023

Magnficent Hotel with impressive layout. While having the possibility to see the British style from over 100 ago, you can also feel the modern athmosphere if you are looking for one. Fascinating courtyard with a very nice garden. Not to miss if you will stay in Nairobi.

Lori Kwiatkowski

5/5

5 Sep, 2023

We stayed at the Fairmont Norfolk at the end of June. The hotel is old world. Very nice rooms and hotel property. I highly suggest booking the seafood night (happens once a month) if you are lucky to be there when it happens. It was great and very inexpensive and they even had live music. The bar staff was so friendly. My neck and back was killing me from the flight so I booked a massage, which was the best I have ever had and booked a second one the next day. My back felt amazing the rest of the trip?

Anthony Kamau

4/5

20 Dec, 2023

Eunice Mwicigi

4/5

17 Nov, 2023

Ari Levi

4/5

21 Dec, 2023

The Vitala Group

4/5

1 Nov, 2023

A very nice hotel with a homely lobby and extensive gardens. Rooms need an upgrade for sure. The new German General Manager appears to be doing a splendid job in improving the property.

Lori Kwiatkowski

5/5

5 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.