Four Points by Sheraton Auckland

4.4/5(776 Reviews) rating

4 Star Hotel locationPin

Auckland, Auckland Region

Four Points by Sheraton Auckland exterior_detail

113

1/113

About hotel

Experience unrivaled convenience and luxury at Four Points by Sheraton Auckland, located at 396 Queen Street, Auckland1010, New Zealand. Perfectly situated in the bustling Central Business District, our 4-star hotel offers affordable accommodations suitable for a variety of travelers. With 255 modern and stylish guestrooms, each designed with your comfort in mind, our hotel offers a flawless stay. Enjoy complimentary Wi-Fi and cable TV, pamper yourself with our indulgent complimentary toiletries and hairdryers, and take advantage of added conveniences like a minibar, phone, and safe. Our hotel exceeded all expectations, providing you with the ultimate home away from home. Step outside our doors, and you'll find yourself in the heart of the city's top attractions. The iconic Sky Tower and esteemed University of Auckland are within walking distance, making our hotel the ideal base for exploring this vibrant city. The bustling Queen Street Shopping District and magnificent Auckland Town Hall are just a stone's throw away, waiting to be discovered. Our hotel stands out by offering world-class amenities and services. Stay active at our 24-hour fitness center and stay connected with our complimentary Wi-Fi, available throughout the premises. Indulge in the eclectic flavors of Auckland's local and international cuisine at our on-site restaurant, Queen's Head Bar & Eatery, or unwind with a drink at our stylish bar and lounge. And for any events, our flexible 2045 square feet of event space is the perfect setting. No matter the purpose of your visit, our hotel offers unbeatable convenience and luxury. Don't miss out on our affordable Four Points by Sheraton Auckland room prices and book your stay online today. Let us elevate your experience of this vibrant city to new heights.

Highlights

• Centrally located in Auckland's CBD, just a 3-minute walk from University of Auckland • 4-star hotel with 255 guestrooms, featuring modern amenities and complimentary Wi-Fi • Within walking distance to popular attractions such as Sky Tower and Auckland Domain • Convenient for both casual and business travelers, with a 24-hour business center and concierge services • Easy access to and from the airport, only 21.6km (13.4mi) away • On-site restaurant serving delicious local and international cuisine, with room service available 24/7 • Relax and stay active with a 24-hour fitness center and wedding services • Conference space available, perfect for meetings and events • Luxury, boutique, and budget options to cater to all types of travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

255

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Valet parking

Concierge desk

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Valet parking

Concierge desk

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

A car is not required for transportation to and from this property..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

A car is not required for transportation to and from this property..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹30,770

₹34,292

10% OFF

+ ₹4,065 taxes / night

Earn 348 Reward Points

Select Rooms

OPTION 1

Refundable

₹30,770

₹34,292

10% OFF

+ ₹4,065 taxes / night

Update Price

Earn 348 Reward Points

Amenities

Location

Queen Street, Auckland, Auckland Region, 1010

View on Maps

Ratings & Reviews

4.4/5

776 Ratings

Dennis Peery

4/5

18 Jan, 2024

Solid four star hotel, we had a lovely suite on the 19th floor. My solo complaint was that every time a door opened or closed on our floor, our door would rattle in its frame. Not a deal breaker, but it was an annoyance. Great views of downtown Auckland.

John Bartkowski

5/5

24 Nov, 2023

So pleased with this wonderful hotel and the great service provided by such dedicated staff. Had an upper-floor room with a great view, modern furnishings, and washing machine (available in some but not all suites). Kitchenette was impressive. Would stay here again in a heartbeat. Located nearby many excellent sightseeing destinations such as Sky City. Harbor is within walking distance. Hotel gym has everything that's needed for an excellent workout. Definitely recommend this hotel.

Gareth Speight

4/5

7 Jan, 2024

Central location, fairly comfortable/modern, reasonable prices/points redemptions. Just a few small things which could be improved. The recommended parking is hard to find and they give a paper map but no address, so a driver needs a passenger or to look at the map rather than using voice GPS. During our stay room cleaning/towels missed two days in a row. The light switches in our room were weird and not intuitive at all, so it was hard to have reading light before going to sleep. Finally the lobby has a weird smell. Overall this is a solid hotel in a central location, but don’t expect to be too wowed.

Dennis Peery

4/5

18 Jan, 2024

John Bartkowski

5/5

24 Nov, 2023

Gareth Speight

4/5

7 Jan, 2024

Richard Wang

4/5

17 Jan, 2024

Comfortable hotel with a great location. Could not get access to the room for ~1 hour and some of the toiletry pumps didn't work, so not the best service. However overall was great and would stay again.

Mike Golden

4/5

22 Jan, 2024

Stayed there Jan 18-20, 2024. Had a problem with air conditioning in room. Both Oliver and Stanley went out of their way to help us resolve the problem. Would highly recommend. Great Service! Also excellent service and food in the restaurant. Marina and Ed...(?) were special.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.