Four Points by Sheraton San Jose Downtown

3.9/5(962 Reviews) rating

3 Star Hotel locationPin

San Jose, California

Four Points by Sheraton San Jose Downtown exterior_detail

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About hotel

Welcome to the bustling heart of San Jose, where you will find the unbeatable convenience and comfort of Four Points by Sheraton San Jose Downtown. Our prime location is just a 4-minute stroll from the lively San Jose Convention Center and a mere 5 minutes from the exciting SAP Center at San Jose. This makes us the top choice for savvy business travelers attending conferences and events. Sports enthusiasts will also love our quick 8.2 mile commute to Levi's Stadium, the perfect home base for catching all the game day excitement. Step into one of our 86 spacious guestrooms, carefully designed with the cozy comforts of home in mind. From complimentary Wi-Fi and cable programming to refrigerators and luxurious bedding, no detail has been overlooked to ensure a truly restful and rejuvenating hotel stay. Relax in the privacy of your own well-appointed bathroom, complete with a refreshing shower/tub combo, complimentary toiletries, and a plush hairdryer. Plus, each room boasts a phone, laptop-friendly safe, and a spacious work desk to fulfill all your business needs. Venture outside the comfort of your room and experience the vibrant local scene with ease. Iconic attractions like the California Theater, Plaza de Cesar Chavez, and the Tech Interactive are all within easy reach, offering endless entertainment options. Take a leisurely stroll to the nearby San Jose Museum of Art or the breathtaking St. Joseph Cathedral Basilica and immerse yourself in the rich culture of the city. After a busy day of meetings or sightseeing, relax on our spacious terrace or treat yourself to a delicious meal from our on-site restaurant. Enjoy a handcrafted cocktail from our bar/lounge and mingle with fellow travelers, or take advantage of our fully equipped fitness center and 24-hour business center to stay on top of your game. And that's not all - we also offer two well-appointed meeting rooms for all your event needs, making us the perfect choice for both business and leisure travelers. With on-site self-parking available for a fee and convenient dry cleaning/laundry services on offer, everything you need for a seamless stay is right at your fingertips. Experience the best of San Jose from the unparalleled comfort and convenience of Four Points by Sheraton San Jose Downtown. Book your stay now and discover affordable accommodations suitable for a variety of people. Four Points by Sheraton San Jose Downtown room prices won't break the bank. Book Four Points by Sheraton San Jose Downtown online and enjoy a world of warm hospitality, modern amenities, and an unforgettable experience. Our hotel address is 211 S First Street, California 95113, United States, making us easy to reach.

Highlights

• Ideal location, just steps from San Jose Convention Center • Close to SAP Center at San Jose (2 km), Levi's Stadium (13.3 km), and San Jose State University (1.4 km) • Variety of room options, from luxury to budget, including 86 guestrooms with amenities like free Wi-Fi and cable TV • Within walking distance of popular attractions like California Theater, Plaza de Cesar Chavez, and The Tech Interactive • On-site amenities include a fitness center, terrace, and business center • Delicious on-site dining and a bar/lounge for relaxing after a busy day • Only 6.6 km from Norman Y. Mineta San Jose Intl. Airport • Dedicated meeting rooms and business services available for business travelers • Laundry and dry cleaning services for convenience during longer stays.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

Accessible parking

Terrace

Banking services

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

Accessible parking

Terrace

Banking services

Services

Gym

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited.

Safety features at this property include a deadbolt lock.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 150 per accommodation, per stay.

We have included all charges provided to us by the property..

One child 18 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited.

Safety features at this property include a deadbolt lock.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 150 per accommodation, per stay.

We have included all charges provided to us by the property..

One child 18 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹11,688

₹12,301

5% OFF

+ ₹1,892 taxes / night

Earn 135 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹11,688

₹12,301

5% OFF

+ ₹1,892 taxes / night

Update Price

Earn 135 Reward Points

Amenities

Location

1st St, San Jose, California, 95113

View on Maps

Ratings & Reviews

3.9/5

962 Ratings

Vincente “Nick” Celentano

1/5

26 Dec, 2023

Had multiple nights booked in early December for work at another property . Arrived and was told they had my reservation but did not have any clean rooms. I was told to go find another hotel, possibly the extended stay next door. I called Marriott corporate as I could not believe this is how Marriott treats customers. Marriott corp. called the hotel to advise them that they have to find me accommodation at a nearby Marriott property. After a lengthy delay I was sent to this downtown San Jose property , the site was advised of what happened and the rate I had. I was placed in a room much smaller than the size I had booked. When I checked out I was charged a much higher rate. The person at checkout was extremely rude. I spoke to both Marriott properties regarding it but have not heard back from them. I called Marriott corporate back and they assured me they were working on it and said when this happens they are supposed to find me a new accommodation and cover the cost, all that happened for me was sending me further away and charging me more for a smaller room and $39 a night parking fee. This was is not good, as this was a business trip booked via my companies site and using my company credit card. The higher rate they charged me is over what the company allows to be spent on accommodation. Be careful booking with Marriott if traveling for business with travel rules. I never once heard from the manager or owner of either Marriott property, you would think at the very least they would apologize. Worst Marriott experience, worst of any hotel stay. This is still not resolved.

Hilary Mason

1/5

22 Nov, 2023

The good, the bad and the ugly: We booked an ADA room for the weekend for our first trip to San Jose. The location was great - right downtown and close to everything. The woman at the front desk was kind and helpful and gave us a room on the second floor right above the restaurant where we had an acceptable, though unremarkable meal before going up to bed. Our first concern was that once the sofa bed was folded out, the wheelchair user could no longer exit the room in their chair. We decided to just hope for the best. Instead we got a pounding bass that literally shook the bed from a massive dance party in the restaurant below. At midnight, after over 2 hours of desperately trying to sleep, I went to request a new room. The woman at the front desk found us one on the 3rd floor at the back of the hotel as far from the racket as possible. To reach it, the wheelchair user had to leave his wheelchair behind in the first room and cruise along the walls to the elevator and up to the new room because we didn't want to wake our friend sleeping on the sofa bed (8 hours of jet lag can apparently allow you to sleep through nearly anything.). The next day, the supercilious man at the front desk informed me that they would be charging us for two rooms for the previous night since one of party had remained in the room! I told him I wouldn't be paying for the room and he argued that if one person had been able to sleep in it, it was clearly a problem with us and not the room. From my point of view, we'd been put in a room that was not of merchantable quality. No one should pay to stay in a hotel room that is unfit for sleeping. I spent the rest of the day sleeping in the new room and didn't get to see much of San Jose. Fortunately, the big party the next night, didn't shake the third floor room. Sunday night the restaurant was closed. Takeaway: a good place to stay on a Sunday night or if you don't plan to go to bed before 3am on other days.

Cate Johnston

4/5

9 Dec, 2023

Great location. Has a bit of a boutique feel to it. Rooms are clean but very small and tight. The main waiting areas are decorated nicely but there does not seem to be an easy flow to the place. No amenities to speak of. Beds and pillows were comfortable. Not sure if it was because I was exhausted, but there did not seem to be alot of street noise. We came in for a funeral so we did not do alot of research and this worked out fine. There is paid parking around the side of the building. It is walking distance to many restaurants and venues. Conveniently located near the airport area. It was odd that the staff was dressed like they just walked in off the street, super casual. I did not realize that they were staff, at first.

Shem Ishler

3/5

7 Nov, 2023

Old property that has been renovated. Needs renovation again. Walls are very thin. Hopefully you don’t have a party in the room next to you like I did. Front desk took care of it when asked, but the cracktivity ruined my nights rest. Staff are kind. Location is decent and walkable to plenty. Those elevators are pretty aged and could use a renovation soon.

Megan Ireland

4/5

25 Sep, 2023

Our stay here was good for the most part. The location is excellent, and well within walking distance to lots of restaurants. The room was quite small, but nicely updated and clean. The water pressure was pretty weak, and you can hear the metro as it runs right next to the hotel, but that didn't really bother us. I found the pillows way too soft with no support, and I requested additional pillows. It took about a day to track down some new pillows, and I had to follow up with the staff. The staff were very friendly and helpful for the most part. It is an older hotel that is in the process of being updated. Parking is expensive ($40), but it's to be expected for the downtown location. The elevators are quite slow. The value for the stay was still worth it in my opinion though.

Vincente “Nick” Celentano

1/5

26 Dec, 2023

Hilary Mason

1/5

22 Nov, 2023

Cate Johnston

4/5

9 Dec, 2023

Shem Ishler

3/5

7 Nov, 2023

Megan Ireland

4/5

25 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.