Furama RiverFront

This hotel is highly unsuitable for a family vacation due to several significant shortcomings. I would like to highlight the following reasons: 1. Monotonous Buffet: Throughout our seven-day stay, the hotel served the same buffet every day, lacking variety and creativity in their culinary offerings. 2. Hygiene Concerns: Regrettably, our dining experience was marred by the discovery of a housefly in our food. Despite promptly reporting the issue, the hotel staff displayed a lack of concern and failed to address the problem adequately. 3. Unprofessional Receptionists: The receptionists at this hotel exhibited a distressing lack of professionalism and hospitality. Their rude behavior and inability to handle guest inquiries and requests tarnished our overall experience. 4. Room Service: Room service they provided after 3 nights stay in hotel.No cleaning before 3 days.It was difficult especially considering we had young children with us. 5. Additional Charges for Cutlery: Shockingly, the hotel did not provide cutlery in the rooms as a standard amenity. If we wished to have cutlery, we were required to pay an exorbitant fee of $5 for each set. This policy felt unreasonable. 6. Inadequate Water Supply: Another inconvenience we encountered was the lack of daily water supply in the rooms. Guests were expected to fetch water from a single dispenser located on the entire floor, necessitating the use of personal water bottles. This arrangement was inconvenient and fell short of our expectations for a comfortable stay. Considering these significant drawbacks, I strongly advise against choosing this hotel for a family vacation, as it fails to meet the necessary standards of quality, hygiene, and customer service that one would expect.

I recently stayed at the Furama RiverFront hotel with my family (2Adults + 1kid). We opted for a room in the new wing of the hotel. Overall, the experience was a mix of positives and a couple of drawbacks. Room Size: One noticeable downside was the size of the rooms, which felt a bit small for a family with a child. This could be a consideration for families looking for more spacious accommodations. Amenities: On the positive side, the hotel offered good amenities. The presence of a Starbucks coffee machine in the lobby was a pleasant surprise, adding a touch of convenience and quality for coffee enthusiasts. Additionally, the variety of snacks available in the vending machine was a nice touch, providing guests with a range of options. Location: The hotel's location was convenient for buses, but it seemed less favorable for those relying on the MRT. This might be something to consider for travelers who prioritize easy access to public transportation. Staff Service: The staff at Furama RiverFront were commendable. Their service was good, reflecting a positive and welcoming attitude. This is always a crucial aspect that can significantly enhance the overall experience for guests. In summary, the Furama RiverFront hotel, particularly the new wing, offers a mix of positives, including good amenities, a convenient location for buses, and friendly staff. However, families with a child may find the room size to be a bit limiting. Despite this, the presence of a Starbucks coffee machine in the lobby and a wide array of snacks in the vending machine contribute to a generally satisfying stay.