Galaxy Hotel

4.5/5(13.21K Reviews) rating

5 Star Hotel

104

1/104

About hotel

Located in the thriving entertainment district of Cotai, our 5-star establishment exudes elegance and sophistication. With convenient access to the electrifying Cotai Strip and only a short distance away from popular landmarks like the Macau Tower Convention and Entertainment Center, our lavish hotel offers the ultimate luxury for all kinds of travelers. Take your pick from our variety of 1449 spacious and sophisticated rooms, each equipped with modern amenities such as complimentary Wi-Fi, flat-screen televisions, and complimentary minibar items. Treat yourself to a relaxing break in our lavish bathrooms, outfitted with rain showerheads and high-end toiletries, providing you with a serene ambiance for a peaceful escape. Elevate your experience with a plethora of exciting activities, from taking a dip in one of our five outdoor pools to zooming down thrilling water slides at our complimentary water park. For a night filled with entertainment, our hotel features a happening nightclub and a range of dining options to satisfy your taste buds, including the sophisticated Laurel restaurant with its delectable menu. Enjoy a refreshing beverage at our swim-up bar or one of our poolside bars for an unforgettable evening. For all our business travelers, we offer a state-of-the-art business center and a meeting room, ensuring efficiency and connectivity during your stay. Our complimentary shuttle service makes it effortless to explore nearby casinos and shopping centers, while our close proximity to Macau International Airport and our complimentary airport shuttle make traveling a breeze. Wake up to a delectable breakfast buffet or avail our 24-hour room service for added convenience. With two coffee shops and a variety of dining options, ranging from casual to fine dining, we cater to all palates. Don't miss the chance to bask in luxury and convenience at Galaxy Hotel. Book your stay with us today and immerse yourself in a world of lavishness like never before. Book Galaxy Hotel online and enjoy a truly unforgettable experience.

Highlights

• Excellent location in the bustling Cotai district, just a 2-minute drive from the Cotai Strip. • Conveniently located near popular tourist attractions such as Macau Tower and Senado Square. • Complimentary shuttle service to nearby casinos and shopping centers. • Luxurious 5-star hotel with 1449 well-appointed and air-conditioned rooms. • Complimentary Wi-Fi and wired internet access provided in all rooms. • Refrigerators and free minibar items in rooms for added convenience. • Relaxation and entertainment options include 5 outdoor pools, a nightclub, and complimentary water park access. • Ideal for business travelers with a business center, limo/town car service, and meeting facilities. • On-site dining with 20 restaurants to choose from, as well as multiple bars and lounges. • Easy access to the airport (only 4.5 km away) and shuttle service available for guest convenience.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

1449

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Vending machines

Concierge desk

Banking services

Shopping mall

Children's Pool

Breakfast available

Airport shuttle service

Transportation

Beauty Shop/Salon

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Vending machines

Concierge desk

Banking services

Shopping mall

Activities

Children's Pool

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Transportation

Beauty Shop/Salon

Business

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Special check-in instructions

Pool access available from 9:00 AM to 8:00 PM.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Front desk staff will greet guests on arrival. According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Special check-in instructions

Pool access available from 9:00 AM to 8:00 PM.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Pet Policy

Pets not allowed.

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Amenities

Location

Galaxy, Cotai

View on Maps

Ratings & Reviews

4.5/5

13.21K Ratings

Drista Balista

5/5

9 Dec, 2023

The hotel looks amazing on the outside and the inside!!! Looks like a palace and inside it feels like a dream... The fountain is mesmerising and the experience there was extraordinary. Totally WORTH IT! The service there was the best. The staff was nice and when I entered the hotel room, they even left a card for us and some food

Vladislav Nozharov

5/5

23 Oct, 2023

It is an exceptional hotel with many compliments and added value for customers. The rooms are excellent, there is silence on the higher floors. The team is well organized. The only thing that seems strange is that sometimes they miss cleaning the rooms and have to be reminded. Leaving that aside, I had many pleasant emotions from my stay here. I recommend to visit and have your nights, games and cool emotions here.

Lee Ton

5/5

10 Dec, 2023

Was a great stay at Galaxy for 4 nights. Manager Suwan who helped us with the check-in was fantastic and professional. The room is luxurious with daily mini bar top up. Love the spread in the mini bar. We requested for premium pillows which were given promptly. Daily house-keeping was fantastic. The whole hotel is certainly customer-centric. Was a memorable stay and highly recommended!

Valerie Ho

5/5

26 Jan, 2024

We stayed 2 hotels during our Macau trip and this is our second time staying at Galaxy Hotel. One thing that stands out for Galaxy Macau is their service. Their staff is smiley, courteous and warm. The check-in and luggage handling process was very smooth. Peter and Mah Lin left us a very good impression of the hotel. Peter is very polite and attentive. He checked on our preferences/needs and recommend us to restaurants and local treats. He is proactive in services as well, and bring us to extra luggage stand when he sees that we needed one. Mah Lin is very warm and friendly when doing our check-in. She answers all our questions patiently. After knowing our flight is in the evening, she extended the check-out timing as well. The housekeeping team is prompt in service and always greet us when we pass by them. The hotel provides different kind of pillows to try on and makes the bed again by every evening. The location is very near to LRT/bus stops and to Old Taipa Village. There are many food options in the hotel as well. One drawback will be the Casino staff. Their membership counter staff and casino marketing staff has a nonchalant attitude towards slot machine player. I have an issue with my old membership card and approach counter for help. Without questions ask, he said I there is no more physical card and I need to do e-membership and he discarded my card. When I re-approached him on slot machine points earning, he then said I needed a physical card but it was discarded and I need to find help on my own from Casino Gong Guan (marketing PR staff?). When I ask casino attendant for help, the reply I got is PR may not have time for me. Ultimately my card got replaced, but this absurd service left me a very bad impression on the Galaxy Casino as compared to Lisboa, MGM, Wyn etc.

Drista Balista

5/5

9 Dec, 2023

Vladislav Nozharov

5/5

23 Oct, 2023

Lee Ton

5/5

10 Dec, 2023

Valerie Ho

5/5

26 Jan, 2024

Calista Lam

5/5

22 Nov, 2023

The hotel's customer service manager Jeyson went above and beyond to make sure my family has the best experience of their lives! We had the warmest welcome upon arrival from all staff. The hotel itself is amazing, spacious rooms, well equipped, and with the best pool. If you want a relaxing and fun holiday, the Galaxy is the place to be 😍

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.