Gale Chicago

3.1/5(30 Reviews) rating

4 Star Hotel locationPin

Chicago, Illinois

146

1/146

About hotel

Experience the best of Chicago with a luxurious stay at Gale Chicago, a 4-star hotel tucked in the heart of the bustling city. Located just a short 15-minute walk away, you can easily explore the stunning Lake Michigan and the famous Michigan Avenue, making our hotel the perfect starting point for your Chicago adventure. Our 170 well-appointed guestrooms boast elegant decor and plush amenities like down comforters and rainfall showerheads in the lavish bathrooms. You can stay connected with our complimentary high-speed wired and wireless internet and catch up on your favorite shows on the LCD televisions. Embrace the vibrant energy of the city and discover popular attractions such as Water Tower Place, John Hancock Center, and 900 North Michigan Shops, all within a convenient 0.3 km radius. For guests in need of top-notch medical care, our hotel is located near Ann and Robert H. Lurie Children's Hospital and Northwestern Memorial Hospital. Take a leisurely walk along Oak Street or visit the prestigious Northwestern Pritzker School of Law to soak in the charm of Chicago, with mesmerizing views of Lake Michigan waiting for you. Our hotel offers a range of amenities to ensure a comfortable and memorable stay. Stay fit in our state-of-the-art fitness center, relax on the charming rooftop terrace or avail our unmatched concierge services. For business travelers, we offer complimentary high-speed wired internet and additional business amenities like express check-in and efficient dry cleaning/laundry services. Indulge in delicious Italian fare at Pelago, our on-site restaurant, or grab a quick bite at our coffee shop/cafe. With easy access to major airports like Chicago O'Hare Intl. Airport and Chicago Midway Airport, our hotel is the ideal choice for your next visit to the captivating city of Chicago. Reserve your stay at Gale Chicago and experience affordable luxury accommodation, suitable for a variety of travelers. Discover the best of Chicago with our affordable Gale Chicago room prices and book your stay online now. Located at 201 E Delaware Pl, Illinois, 60611, United States.

Highlights

• Located near popular attractions, including Michigan Avenue, Lake Michigan, and Navy Pier • Close proximity to the airport (29.7 km) and railway stations within the city • Luxurious and individually furnished guestrooms with premium bedding and modern amenities • On-site amenities such as a fitness center, rooftop terrace, and concierge services • Ideal for both casual and business travelers with free Wi-Fi and wired internet access • Fine dining at Pelago, offering Italian cuisine, and an on-site coffee shop/cafe • Various room options available, including luxury, boutique, and budget accommodations • Convenient access to shopping, dining, and entertainment options in the area (within 0.5 km) • Featured amenities include express check-in, dry cleaning/laundry services, and limited parking

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

170

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Accessible Bathrooms

On-Site parking

Concierge desk

Banking services

Hiking

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Accessible Bathrooms

On-Site parking

Concierge desk

Banking services

Activities

Hiking

Services

Gym

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt with a 10 USD surcharge. Any deliveries received before or after a guest's stay will be returned. The hotel cannot be held responsible for lost or damaged goods.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Property follows sanitization practices of Safe.

Stay (AHLA - USA).

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of Safe.

Stay (AHLA - USA).

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 50.00 at check-out. For more details, please contact the property using the information on the booking confirmation.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Property follows sanitization practices of Safe.

Stay (AHLA - USA).

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of Safe.

Stay (AHLA - USA).

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

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Amenities

Location

Delaware Pl, Chicago, Illinois, 60611

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Ratings & Reviews

3.1/5

30 Ratings

TLP Jess

1/5

27 Nov, 2021

The room was beautifully decorated and the location was perfect for everything we wanted to do, unfortunately that was the extent of the good qualities. There was noise coming from the bathroom all night, making it impossible for us to get any sleep. When we mentioned it to the front desk they said they would send maintenance to look at it, but they never came. The walls are super thin. There was no one else on our floor the first night but the second night we heard the entire conversations of the rooms around us. The view from the room we were given was terrible. It looked down into the alley. Super romantic for an anniversary. Luckily we just needed the room for sleeping but with the noises from the bathroom, the room wasn’t even good for getting rest. The customer service was also terrible. We weren’t offered a new room or a discount on our stay. It was hard to even find someone at the front desk. Overall I wouldn’t recommend this hotel to anyone and I definitely wouldn’t stay again.

Mike Tensmeyer

4/5

7 Nov, 2021

Check-in was easy and service was very polite. The room was clean and furniture was comfortable, but it was a bit warm and the air conditioning didn't do much at all. There is only one ice maker in the building it seems, on the 2nd floor. It's a great location! Parking was $50 for 24 hours, very nearby in the Hancock tower. We were able to drive in and out of the parking garage as many times as we liked during the 24 hours.

Ashley Bovin

4/5

7 Aug, 2021

I was excited to see the hotel was being renovated and booked a room with their grand opening special rate for a short trip to Chicago. My partner and I have stayed at the Raffaello (this hotel's previous name) multiple times before, and the last time, in Summer 2019, I was disappointed at the air quality in our room. I've seen a couple recent reviews that indicate a rocky re-opening so my expectations were low, but our experience with this stay was very positive. The reception staff was friendly, and the overall experience was on-par with or above what we were used to from previous visits. We enjoyed the redesign of the rooms. We lucked out and were upgraded to a suite because they didn't have enough single rooms ready when we checked in. We love the location of this hotel for exploring the surrounding neighborhood and Michigan Avenue. I can only say we had a positive experience, and we will certainly be back. The only thing we missed was enjoying a drink at Drumbar; I really hope that will be part of a future visit! **Updated 8/6 – I saw a review elsewhere that mentioned that the glass shower partition didn't keep water from spilling out onto the bathroom floor, and that did happen in our room, as well.

Mike Schmidt

2/5

18 Nov, 2021

The room was nice and clean. The 2 issues I had is. The heat/air conditioning controls don't seem to work. Room was a ball dripping 81 degrees. The second issue is a bit more serious especially if you experience lower back pain. The bed was rock hard, literally. After 2 nights on this bed, I could barely stand my back hurt so bad. Upon further investigation, I discovered the mattress was upside down. These mattress cannot be flipped. They even have a big tag that says "this side up" so I'm in incredible pain due to this negligence. Not sure how many other rooms this has happened in so maybe check your beds.

Andrew Catanese

1/5

13 Dec, 2021

I've been staying at the Rafaello hotel for many years, every December for my company's holiday party. I've always loved staying there, it’s a great location and the rooms were very nice. When Gale bought Rafaello, I decided to give it a try and boy was I disappointed. First, the valet parking was gone, I know this sounds trivial, but this was the first thing that made me think the hotel was no longer first class. Then when I got to my room, I discovered that they replaced the old furniture with what felt like Ikea furniture, very cheap and uncomfortable. The bed was very low to the ground with no box spring. It had the look and feel of a discount hotel without the discounted pricing. Finally, they removed the TV from the bedroom and only had a TV in the sitting area outside the bedroom. What made it even worse was the fact that there was no cable TV, instead they replaced it with Roku, but unless you had your own Roku login, you were out of luck. Everything I selected required payment. When I complained, they added one streaming service that was free, but didn't have a whole lot to choose from. Needless to say, this will be my last stay at this hotel.

TLP Jess

1/5

27 Nov, 2021

Mike Tensmeyer

4/5

7 Nov, 2021

Ashley Bovin

4/5

7 Aug, 2021

Mike Schmidt

2/5

18 Nov, 2021

Andrew Catanese

1/5

13 Dec, 2021

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.