Gem Riverside Hotel Hoi An

4.5/5(321 Reviews) rating

4 Star Hotel locationPin

Hoi An, Quang Nam

258

1/258

About hotel

Immerse yourself in a peaceful and picturesque stay at Gem Riverside Hotel Hoi An. This charming 4-star hotel is located in the heart of Hoi An, just a short 10-minute walk from the serene Thu Bon River and the captivating Memory of Hoi An attraction. It offers a harmonious blend of tranquility and convenience, making it an ideal destination for those seeking a tranquil escape. Discover the rich culture and history of this ancient city, where the alluring Vietnamese architecture and cobblestone streets set the stage for an enchanting and quaint atmosphere. Upon arrival in one of our 59 well-appointed rooms, you will be greeted with modern amenities such as air conditioning, complimentary Wi-Fi, and flat-screen TVs with cable programming. Retreat to a world of comfort and relaxation with deluxe bath amenities and luxurious bedding for a rejuvenating night's sleep. Wake up to breathtaking views of Hoi An and its surroundings from your private balcony. Satisfy your cravings with a fusion of local and international cuisine at our on-site restaurant, Ruby. Treat yourself to a delightful lunch or dinner, or unwind with a refreshing drink at the bar or poolside while taking in the stunning scenery. For the ultimate indulgence, pamper yourself with a soothing massage or take a dip in the outdoor pool. Let our attentive concierge services and babysitting options take care of your every need, as our complimentary shuttle service to the neighboring beach makes exploration easy. Business travelers will appreciate our express check-out, complimentary newspapers, and dry cleaning/laundry services. For those arriving by plane, the Da Nang International Airport is just a short 30-minute drive away. With complimentary self-parking, you can effortlessly explore the area and visit must-see attractions like the Hoi An Cloth Market, Thanh Nam Fishing Village, and the Quan Cong Temple. Experience the warm hospitality of Hoi An at the Gem Riverside Hotel. Here, modern comforts blend seamlessly with traditional charm to create an unforgettable stay for all guests. Book your stay at Gem Riverside Hotel Hoi An online and take advantage of our affordable room prices. Our address, 14 Luong Nhu Bich Street, Quang Nam, Vietnam, makes it easy for guests to reach us and embark on an unforgettable journey in Hoi An.

Highlights

• Luxury 4-star hotel in the heart of Hoi An • Just a 10-minute walk from Thu Bon River and Memory of Hoi An • 59 air-conditioned rooms with minibars and flat-screen TVs • Complimentary WiFi to stay connected • Nearby attractions include Hoi An Cloth Market and Thanh Nam Fishing Village • Outdoor pool and on-site massages for ultimate relaxation • Complimentary beach shuttle for easy access to the sand and surf • Business amenities such as express check-out and concierge services • On-site restaurant serving local and international cuisine, as well as room service • Airport shuttle and free self-parking available for convenience • Perfect for both casual and business travelers looking for luxury and convenience near top tourist spots like Hoi An Night Market and Quan Cong Temple

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Newspaper

Snack bar

Swimming Pool

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Baby Sitting / Child Services

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Newspaper

Snack bar

Swimming Pool

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Airport shuttle service

Beauty Shop/Salon

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.

Gap period enforced between guest stays - 24 hours.

Private host property.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Property does not require health documentation at check-in.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 9:30 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.

Gap period enforced between guest stays - 24 hours.

Private host property.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Property does not require health documentation at check-in.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 9:30 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹2,865

₹4,928

42% OFF

+ ₹364 taxes / night

Earn 32 Reward Points

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OPTION 1

Refundable

₹2,865

₹4,928

42% OFF

+ ₹364 taxes / night

Update Price

Earn 32 Reward Points

Amenities

Location

C_m Nam, Hoi An, Quang Nam

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Ratings & Reviews

4.5/5

321 Ratings

Jamie Plummer

5/5

8 Nov, 2023

The location was excellent - 10 minute walk if that into old town with option for free push bikes. The staff were super friendly and could not help us out enough, even arranging our travel to the airport. The room was spacious, well equipped and the bathroom was luxurious, made by the large bath. Room service daily with fresh towels and the option for a clean - which we did not go for as not our style. Fresh water delivered for free. Our balcony was lovely overlooking the pool which was large, well maintained and great fun to swim in. The hotel was very clean throughout, quiet and all guests seemed to be enjoying themselves! Our expectations were easily supersuceeded.

Vincent Pham

5/5

7 Dec, 2023

Pretty good hotel to be honest. Location but off the area a bit which is fine, a bit of a walk but it’s fine. Staff very friendly and nice willing to answer any questions. I arrived a bit early, I asked if I could check in early so I could shower etc. I end up paying a bit to upgrade my room since. Not much going on around there since it’s a bit off the main attraction. Overall very good hotel! I wish there was some activities or something.

patty robertson

5/5

13 Dec, 2023

Located a short 8 min walk from Old Town, the Gem was the perfect place for our family. The staff treated us like old friends and made sure we were well looked after - from recommendations, arranging day trips, laundry service and helpful tips to better our stay, they did it all. In particular, Ruby at the front desk was special but every staff person went out of their way to help. Highly recommend!

Janani Nayar

5/5

14 Jan, 2024

Really lovely place to stay in Hoi An. The staff here are very welcoming and always ready to provide help and info regarding the area. They were happy to arrange taxis to / from Da Nang for us which were affordable as well. Rooms are simple but perfect for a short stay to visit the town. The property is close enough to the old town but away from the crowds and noise.

Sophie Segreti

2/5

13 Jun, 2023

Not a real 4 star hotel— the rooms/service were more commensurate with those of a 2 star hotel. Our balcony door didn’t lock, was constantly ajar and the door handle was broken. The staff had to screw the handle back on which wasn’t reassuring from a security perspective. The floor in the bathroom looked like it hadn’t been cleaned in weeks. When we requested the bathroom floor to be cleaned no changes were made. The bathroom floor had visible dirt and dust. The location of this hotel was great however. So perhaps if considering find a better hotel in the same area.

Jamie Plummer

5/5

8 Nov, 2023

Vincent Pham

5/5

7 Dec, 2023

patty robertson

5/5

13 Dec, 2023

Janani Nayar

5/5

14 Jan, 2024

Sophie Segreti

2/5

13 Jun, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.