Generator Amsterdam

We (3 persons) stayed for 1 night and had booked a so called Private 4 bed Deluxe Room. In total it cost almost 500 euros so I expected something good. I asked at the lobby about parking options and they sent me to a Q-Park 10 minutes walking even though it turned out that parking on the street was free until 9 am. When we got in our room it turned out that we had to make our own beds. Not what I expected with a deluxe room, but ok. But my duvet cover was dirty (the others were clean). When I sat on the bed I could clearly feel the wooden planks under the mattress. Fortunately I didn't notice it much when lying on it. The bathroom didn't have a working holder for the toilet roll. There also wasn't a single cup for rinsing your mouth or taking medicines. I cannot comment much about the shower as we didn't have a towel at all. It turned out that we could get a towel at the lobby if we paid 6 euros for it (each!). For almost 500 euros a night I expect valet service, or else at least that breakfast is included and that your bed is made for you and at the very least that towels are included! Needless to say: this was not worth the money we paid.

Disappointing Response to Security Incident I regret to share a disheartening experience during my recent stay (21-24 September 2023) at Hostel Generator Amsterdam. My friend and I encountered a distressing situation where our room was unlawfully entered, resulting in the theft of valuable items, including money, camera bags, sunglasses, jewelry, and personal belongings. What added to the dismay was the nonchalant attitude displayed by the hotel staff when we reported the incident. Despite the severity of the situation, the hostel was unwilling to review security cameras or cooperate with the police effectively. Instead of taking immediate action, they requested us to initiate contact, leading to unnecessary delays in addressing the issue. By the time the police were involved, we had already left the premises, further complicating the investigation. Furthermore, our attempts to seek resolution through email proved futile, as the hostel failed to respond adequately. It is disconcerting that a matter of such gravity was met with indifference, leaving us with a profound sense of disappointment. While the offer of a free breakfast was extended, it felt like an inadequate response to the emotional distress and material loss we experienced. It is essential for establishments to prioritize guest safety and security, and the hostel's handling of this incident raises serious concerns about their commitment to these fundamental aspects. I hope this review serves as constructive feedback for the hostel to reevaluate its security protocols and enhance its responsiveness to such unfortunate situations. Future guests deserve an environment where their safety is a top priority, and it is my sincere hope that the hotel takes proactive measures to address these issues promptly.