Generator London

Location is very good! Other than that was a bad experience. The room was so cold!! Also very few space between the beds. It’s impossible to open your drawer when someone else is in the room. The showers don’t have any space to put your stuff! It’s basically just the space for the shower. I have read this online before in some reviews but never thought it was so small!! Then the water was not that hot which was very unpleasant because I arrived very late that night and I just wanted a hot shower! Plus the cold room after! I had to sleep with all the clothes that I had in my backpack! In the morning I complained about this and the employee at the reception said they would take care of it. I just stayed for one night. Plus a guy in my room snored all night! It was horrible!! Also there is no kitchen in this hostel, even not just a small one if you want to do some coffee or tea. I didn’t know that! There should be a small area available at least! I asked for a mug and a spoon and an employee went to get it. I basically walked the stairs always. There is a lot of people at the hostel and 6 floors and the elevator is so small!! Good location but definitely a lot of things to improve related with the space itself! Staff was nice!

This hostel would have been better had it not been for the inaccessibility for my friend who is a wheelchair user. We called ahead and specifically asked if they had accessible rooms. They said they did so we trusted it was accessible as also advertised on their website. Our room was in an isolated room on the basement level (Room 10, level 0), with bad lighting and it was cold. The room was 4 people, 2 bunks and very very small space for the wheelchair, which had to be confined to the corner and allowed for very minimal movement. We asked three times to upgrade to perhaps a more accessible room or a private room but were denied because they were completely booked out. No effort was made on behalf of the staff to accommodate this issue, no refund or price reduction were offered and apparently no concern shown. Only the Aussie bloke at reception was helpful and suggested that we come to reception at 7-8am to see if there were any cancellations. There were also steps everywhere in the common area so we had to ask people to lift up the wheelchair. The lift was not very efficient for the amount of foot traffic. My friend would wait upwards of 10 minutes just to get to the floor above. Also on the last day the accessible entrance door was broken from the inside. Other than that the food was really good and the shower / bathroom was very accessible. Also it was in a good location. Just wish they would be more transparent about their accessibility rather than claiming to be fully accessible.