Geo38 Premium Suites at Genting Highlands

3.9/5(1.19K Reviews) rating

3 Star Hotel locationPin

Genting Highlands, Selangor

Geo38 Premium Suites at Genting Highlands facade

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About hotel

Geo38 Premium Suites at Genting Highlands is a luxurious haven for discerning travelers seeking a blend of modern sophistication and historic charm. Located in Genting Highlands, this exquisite property offers 50 air-conditioned rooms with kitchenettes, flat-screen TVs, and complimentary Wi-Fi. The architectural elegance and lavish furnishings create an inviting atmosphere that sets it apart from other accommodations in the area. Guests can enjoy breathtaking views of the surrounding landscape and personalized service that ensures a comfortable stay. The hotel boasts two outdoor swimming pools, a fitness center, and a state-of-the-art spa and wellness center for ultimate relaxation. Dining options celebrate local flavors and international cuisine, while the central location provides easy access to iconic landmarks and hidden gems. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, Geo38 Premium Suites at Genting Highlands offers an exceptional experience that exceeds expectations. Book Geo38 Premium Suites at Genting Highlands online now to secure your unforgettable stay at Geo38 Residences, Pahang 69000, Malaysia..

Highlights

• Well Situated in Genting Highlands, Geo38 Premium Suites is just a short 5-minute drive from Happy Bee Farm & Insect World and Genting Strawberry Leisure Farm. • Explore nearby attractions such as Genting Highlands Premium Outlets (4 km) and Genting SkyWorlds Theme Park (8 mi) for a fun-filled day out. • Stay in one of the 50 air-conditioned rooms with kitchenettes, flat-screen TVs, and complimentary Wi-Fi for a comfortable and connected experience. • Enjoy the on-site amenities including 2 outdoor swimming pools, a fitness center, and free self-parking for added convenience. • Immerse yourself in the local culture with attractions like Chin Swee Cave Temple (9.5 km) and Cascada de Ulu Tampik Janda Baik (19.3 km) within easy reach. • The nearest major airport, Subang (SZB-Sultan Abdul Aziz Shah), is located 55.6 km away for seamless travel connections. • Business amenities include a front desk staffed during limited hours, making it ideal for both leisure and business travelers. • Indulge in a variety of dining options nearby, from casual cafes to gourmet restaurants, offering something for every palate. • Unwind after a day of exploring with a dip in the pool or a relaxing session at the state-of-the-art spa for a truly rejuvenating experience. • With its strategic location, modern amenities, and proximity to key attractions, Geo38 Premium Suites offers a perfect blend of comfort and convenience for a memorable stay.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Services

Gym

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Cash deposit required.

No cribs (infant beds) available.

No rollaway/extra beds available.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cash deposit: MYR 200.00.

A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

The check-in location differs from the property location. Check-in location: [Windmill Upon Hills(a building before you reach Geo38 Residence)]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Cash deposit required.

No cribs (infant beds) available.

No rollaway/extra beds available.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cash deposit: MYR 200.00.

A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

Pet Policy

Pets not allowed.

₹2,422

₹2,802

14% OFF

+ ₹372 taxes / night

Earn 27 Reward Points

Select Rooms

OPTION 1

Refundable

₹2,422

₹2,802

14% OFF

+ ₹372 taxes / night

Update Price

Earn 27 Reward Points

Amenities

Location

Jalan Permai 2, Genting Highlands, Selangor, 69000

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Ratings & Reviews

3.9/5

1.19K Ratings

Leon Langrish

1/5

3 Nov, 2023

Trying to be reasonable with this review because it was so mixed. First the positive. The room we ended up staying in was great. Big place, clean with good views as you can see from the video. The location is ok too, easy access to the shops and cable car to Highlands. Now the bad and the reason a 4 star room is getting 1 star from me. The service. Wow. I have stayed at a lot of different places but this is without doubt the worst customer service I've ever had. We came to check into the 5 bedroom suite, which was quite expensive in comparison to the other rooms but it was our last night so wanted to enjoy it. The room was absolutely filthy. So dirty we walked straight out and asked for another room. After looking we found mould all up the curtains which shows how bad it has been left and for so long it smelt so bad. When we asked for another room the staff offered us 2 smaller rooms at a lower value, and also demanded that we pay cleaning fees for the original room! After explaining how outrageous this was they agreed to drop it after some arguments. Then we were offered the cheaper room. Obviously we asked for a partial refund as the difference in price was about half. They refused. So we then requested a full refund and again they refused. We eventually got it sorted by cancelling the booking and taking the other room. The trouble didn't stop there. Because this had taken us about 4 hours to sort we were tired and went straight to bed. In the morning we were bombarded with 18 phone calls and 4 staff banging at the door demanding a deposit that we should have sorted on check in. Obviously this is not what you expect in any place. I can't explain fully how bad this was or their attitude but I will recommend the management sort the staff and policies out so that guests get treated correctly and not harassed.

luke payne

1/5

3 Nov, 2023

"First and foremost, if I could give this place zero stars, I would. We had booked a 5-bedroom unit, but upon arrival, we were greeted by a filthy and foul-smelling environment, as if it had been left untouched for an extended period. The odor was so unpleasant it gave us headaches. We decided to compromise and requested a 3-bedroom unit, which was still two bedrooms less than we initially wanted. The management also asked for a 200 RM key deposit, which seemed reasonable. However, after a frustrating back-and-forth with their extremely rude staff, they granted us a second room. Our relief was short-lived because they then demanded an additional 200 RM for another key, bringing the total deposit to 400 RM. We attempted to find an ATM or cash machine in Genting, but to our dismay, they were all closed, and this was at 2 am in the morning. Keep in mind that we had checked in at 6 pm the day before. As morning came, we discovered 16 missed calls from the hotel, followed by four of their incredibly rude and unprofessional staff members incessantly banging on our door and ringing the doorbell. They claimed they still hadn't received their deposit. We explained that all the cash points were closed, but instead of finding a more reasonable solution, they shockingly requested our passports and mobile phones as collateral, which was unacceptable, unprofessional, and downright unpleasant. I will never consider staying at this hotel again, and I sincerely hope that anyone reading this takes heed and chooses a different place to stay."

Monster Rider

4/5

9 Nov, 2023

The apartment is well designed and having windows overlooking a very beautiful mountain view. Information desk are so kind and supportive. Housekeeping is not paying attention to small things like toiletries and other items. We had to relocate to get a more clean one. Overall, the place is so secured and recommended, but guests need to consider that taxis might not be available at sometimes, so beside GRAB, you may use inDrive as an alternative solution.

Ming Feng Tee

1/5

1 Feb, 2024

Hello everyone, kindly advise all of you start video before you move in the rooms. After that video everywhere and everything in the room. They asked us to pay the damage which already there before we move in. With ugly words. Luckily we pray before move in and got the video to prove it. Only they keep apologise and skip this topic. So, management issue? Cleaning team issue? Damn bad experience HELLLOOOOOO

Sowmiya J C

2/5

17 Jan, 2024

Not at all satisfied with the property and its service!! We booked a 2 bedroom apartment for 4ppl. Ideally it should have either a king bed or 2 single beds in each room. But the one which was given to us had One room with a king bed and the other had only one single bed which was like a studio room size! When we asked for an extra bed the property asked us to purchase an extra bed for RM50 which was too bad even after paying a reasonable price!! @geo38 residence, Why would you sell the room for 4 people if it cannot accommodate all of them? Why are you even listing on the service platforms?? T was very disappointing for us to have such response from the property!!!! Will never recommend to anyone and will never book again!!! Yes should mention, rooms, bed linens, bathroom, floor, kitchen utensils were clean! Good service!

Leon Langrish

1/5

3 Nov, 2023

luke payne

1/5

3 Nov, 2023

Monster Rider

4/5

9 Nov, 2023

Ming Feng Tee

1/5

1 Feb, 2024

Sowmiya J C

2/5

17 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.