Gorillas City Centre Hotel

3.8/5(78 Reviews) rating

3 Star Hotel

1/60

About hotel

Discover the beating heart of Kigali with a stay at Gorillas City Centre Hotel. Our unbeatable location makes us the perfect base for exploring this vibrant city. Only a short drive away from popular attractions such as Union Trade Center and Ntarama Church, we offer convenience and easy access to all that Kigali has to offer. Step into a world of luxury and sophistication in our modern and stylish guestrooms. Rest and relax in our plush bedding, enjoy the convenience of complimentary Wi-Fi and wired internet, and pamper yourself in our lavish private bathrooms with complimentary toiletries. Our rooms are the ultimate retreat after a busy day of sightseeing. But our excellence in accommodation is just the beginning. Unwind with a refreshing drink at our bar/lounge, or take in the stunning views from our terrace and garden. Our concierge services are at your disposal to assist with any bookings or recommendations, while our complimentary Wi-Fi keeps you connected. Business travelers will appreciate our business center and dry cleaning services for their convenience. Indulge in a tantalizing dining experience at The Silverback, our on-site restaurant serving up mouth-watering local cuisine. Or opt for ultimate comfort with our room service and enjoy a delicious meal in the privacy of your room. And don't worry about transportation, our roundtrip airport shuttle is available for a surcharge to ensure easy access in and out of the city. At Gorillas City Centre Hotel, we prioritize excellence, comfort, and convenience. Book your stay with us now and discover the best of Kigali. Gorillas City Centre Hotel room prices are affordable and suitable for a variety of guests. Book Gorillas City Centre Hotel Online today and experience the pinnacle of luxury at Kigali, P.O. Box 1782, Rwanda.

Highlights

• Convenient location in the heart of Kigali, with easy access to both the airport (10.4 km) and railway station (4.8 km) • Within a short 5-minute drive of popular attractions like the Union Trade Center and Ntarama Church • Spacious and comfortable guestrooms, equipped with free Wi-Fi and wired internet, flat-screen TVs, and modern amenities • Options for all types of travelers - luxury, boutique, and budget accommodation available • Enjoy delicious local cuisine at The Silverback restaurant, or grab a drink at the on-site bar/lounge • Additional amenities include concierge services, a terrace, and complimentary breakfast • Business travelers will appreciate the on-site business center, complimentary newspapers, and dry cleaning/laundry services • Airport shuttle service available 24 hours a day for added convenience • Take in the stunning views from the hotel's garden and make use of the free Wi-Fi throughout the property • Free self-parking available for guests with their own transportation

Quick Facts

Check-In

1:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Newspaper

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Airport shuttle service

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Newspaper

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Services

Airport shuttle service

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

No pets and no service animals are allowed at this property..

Pet Policy

Service animals not allowed.

Pets not allowed.

₹4,038

₹7,098

43% OFF

+ ₹839 taxes / night

Earn 48 Reward Points

Flat ₹696.75 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹4,038

₹7,098

43% OFF

+ ₹839 taxes / night

Update Price

Earn 48 Reward Points

Flat ₹696.75 off included with coupon INTSTAY

Amenities

Location

KN 51 St, Kigali

View on Maps

Ratings & Reviews

3.8/5

78 Ratings

Ola Ajayi

1/5

17 Oct, 2023

I had a disappointing experience at this hotel. Despite its appealing online pictures, the reality was far from it, especially considering the price. The rooms were all standard and priced at $85 each, which seemed excessive for the quality provided. However, the redeeming factors were the excellent customer service. The young man and lady at the front desk were exceptionally helpful and accommodating, ensuring I had everything I needed. The complimentary breakfast was a nice touch, and the kitchen staff were friendly and attentive. Additionally, they assisted me with arranging a taxi for my transfer to the next hotel. In terms of location, it's conveniently situated about 10 minutes away from the Kigali Convention Centre and 15 minutes from the airport. Despite the positive aspects, my overall experience was marred by the subpar rooms, and I was so dissatisfied that I didn't even take any pictures.

Jakob Lessin

1/5

10 Aug, 2023

Unfortunately, I can not recommend this hotel even though it has a good location in town. The rooms were not clean when we checked in - with remains still in the toilet and floors not cleaned. We had to ask for towels to be brought later the day. At night bugs were crawling in the bed and up the mosquito net. The room was cleaned the next day, but other issues remained. The personal at the reception was aware of the issues but only little helpful. The breakfast was ok with freshly made omelets, but only sweet option for the bread. All in all, I would not book here again, even though the price was tempting in the first place.

Wengel

3/5

8 Aug, 2023

One could tell this was once a good hotel but now it is run down and needs an update... for the not so low prices, I would have expected better amenities. The food was good and staff are super polite. And the location was ideal for the purpose of my visit.

Ola Ajayi

1/5

17 Oct, 2023

Jakob Lessin

1/5

10 Aug, 2023

Wengel

3/5

8 Aug, 2023

Ify Okafor

3/5

16 Jul, 2023

Beautiful scenery, fresh air, excellent staff. Breakfast was okay. Options were a litle limiting, but tasty. Room was confortable

Arnold KASALIRWE

4/5

23 Jul, 2023

Its a quiet and ambiebt place. Cool with a lot of green and the service is top notch with the friendliest staff. I recommend.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.