Grace Hotel & Spa

3.4/5(3.70K Reviews) rating

3 Star Hotel

1/47

About hotel

Location: With a stay at Grace Hotel & Spa in Hanoi (Mỹ Đình), you'll be within a 15-minute drive of Hoan Kiem Lake and The Garden Shopping Center. This spa hotel is 6.9 mi (11.1 km) from Hanoi Opera House and 1.4 mi (2.3 km) from Vietnam National Convention Center.Rooms: Make yourself at home in one of the 90 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

The Garden Shopping Center - 0.3 km / 0.2 mi
Keangnam Landmark Tower 72 - 0.9 km / 0.6 mi
National Exhibition Construction Center - 1.4 km / 0.9 mi
My Dinh Aquatics Centre - 1.6 km / 1 mi
Hanoi Museum - 1.7 km / 1.1 mi
Ministry of Foreign Affairs - 1.7 km / 1.1 mi
My Dinh National Stadium - 1.8 km / 1.1 mi
Vietnam National Convention Center - 1.9 km / 1.2 mi
Viettel Complex - 2 km / 1.2 mi
Vietnam National University - 2.4 km / 1.5 mi
Indochina Plaza Ha Noi - 2.5 km / 1.5 mi
Hanoi Indoor Games Gymnasium - 2.6 km / 1.6 mi
Vietnam University of Commerce - 2.7 km / 1.7 mi
Vincom Tran Duy Hung - 2.8 km / 1.8 mi
Vietnam Japan University - 2.9 km / 1.8 mi

The nearest major airport is Noi Bai Intl. Airport (HAN) - 27.5 km / 17.1 mi

Amenities: Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access and concierge services.Business Amenities: Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Dining: Enjoy a satisfying meal at Grace serving guests of Grace Hotel & Spa. Korean breakfasts are available daily from 6:00 AM to 9:00 AM for a fee.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Locker Room

Valet parking

Designated Smoking Areas

Concierge desk

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Locker Room

Valet parking

Designated Smoking Areas

Concierge desk

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Guests must provide proof of COVID-19 vaccination.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours.

Private host property.

Temperature checks are available to guests.

Minimum age for negative COVID-19 test result requirement: 12.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

COVID-19 vaccine must have been received a minimum number of days before check-in: 14.

Cashless transactions are available.

Staff wears personal protective equipment.

Minimum age for proof of COVID-19 vaccination requirement: 12.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Guests must provide a negative COVID-19 test result.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Guests must provide proof of COVID-19 vaccination.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours.

Private host property.

Temperature checks are available to guests.

Minimum age for negative COVID-19 test result requirement: 12.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

COVID-19 vaccine must have been received a minimum number of days before check-in: 14.

Cashless transactions are available.

Staff wears personal protective equipment.

Minimum age for proof of COVID-19 vaccination requirement: 12.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Guests must provide a negative COVID-19 test result.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Khwaeng Khlong Toei Nuea, Hanoi, 100000

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Ratings & Reviews

3.4/5

3.70K Ratings

Tanjina Hossain Annesha

5/5

31 Jan, 2024

Everything was so perfect in this hotel. Their stuffs were super professional and helpful. We got all the help from them whenever we needed. The room was neat and clean perfectly. The city view rooms are great if you want to enjoy the busy city, Bangkok.

Ellie Gould

1/5

20 Jan, 2024

DO NOT STAY HERE! The pictures are nothing to be made out to be, By far the worst hotel I've ever been to, We come to stay here for one night, the pictures looked so nice! When you first walk in lobby looks nice but this is where it starts to go downhill, The front desk staff are rude, all the staff are rude just look you up and down, especially the lgbt+ they look down upon, If you are not up to there standers it is very overwhelming. You walk to the elevator on the way there it's all having works done, you could have something fall on you at time. You then get to elevator I thought I was going in it and never come out it again. You then get to the floors they stink of cigarettes and weed. If you have any kind of medical issue you would become seriously unwell. The walls look like they have been used as loos, The bathrooms like look they have never been cleaned, poo stains all in the toilets, Cockroach's running around. You could hear everything other people are saying in their rooms. We then go the staff to say that we are not happy and they was very disrespectful, we asked if we could change rooms and would have to pay money to do so, we are not smokers so why should we have to stay where people smoke? Please do not come as family's, your babies would become poorly just by breathing the air.

LUNA ROX

1/5

27 Jan, 2024

I have been booking at this hotel for more than 15 years. I have never seen anything worse than this treatment, especially the receptionist. Her treatment was very, very, very bad, and I think this is bad for the hotel. Her treatment was not reputable. I am disabled, and I wanted to book near the elevator, and she did not listen to me, and her behavior was very sharp. You did not listen to me and booked a room for me at the end of the corridor, room number 1115. Is this how I am treated when I am disabled?

Shaye Gould

1/5

20 Jan, 2024

DO NOT BOOK - AVOID AT ALL COSTS - worst experience at a hotel for my last night in Thailand!!!! Falsely advertised hotel, do not trust the pictures - they show a nicely renovated hotel but this is far from what the reality of the hotel is as it is STILL BEING RENOVATED - everywhere is a building site and a risk to customers. Run down, stinking of smoke, and inhabited by roaches - literally opened the hotel room, turned around and walked out. Complained to the reception about the room and service, and they told us we can only get an upgrade for an EXTRA COST. We shouldn’t have been falsely advertised the rooms, and should have been better looked after.

Tanjina Hossain Annesha

5/5

31 Jan, 2024

Ellie Gould

1/5

20 Jan, 2024

LUNA ROX

1/5

27 Jan, 2024

David

5/5

3 Jan, 2024

Brilliant hotel. Very classy marble floors- nice friendly staff. My bed was very comfortable on top level. Room very clean and modern. In a great location walking distance to all the bars and restaurants. Highly recommend

Shaye Gould

1/5

20 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.