Gran Via Suites The Palmer House

3 Star Hotel locationPin

Madrid, Community of Madrid

Gran Via Suites The Palmer House exterior_detail

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About hotel

Experience the vibrant and lively atmosphere of Madrid while staying at Gran Via Suites The Palmer House. Our prime location on Calle Fuencarral, just steps away from Gran Via Street, offers easy access to the city's top attractions. Immerse yourself in the rich culture and history of Madrid by taking a short 15-minute walk to the world-renowned Prado Museum or Plaza Mayor. Our 8 modern and well-appointed guestrooms are designed to provide ultimate comfort and relaxation. Stay connected and entertained with amenities such as complimentary Wi-Fi and iPod docking stations. In addition, each room is equipped with a computer and digital programming, ensuring a hassle-free stay. For your convenience, housekeeping is provided once per stay. When you're ready to explore, take advantage of our central location and visit nearby popular attractions such as Casino Gran Via, Calle de Alcalá, and Círculo de Bellas Artes. The bustling city center, including the iconic Puerta del Sol and Plaza de Callao, is just a short walk away. For a peaceful escape, wander to the charming Paseo del Prado and Plaza de Santa Ana. At Gran Via Suites The Palmer House, we understand the importance of convenience. That's why we offer complimentary Wi-Fi and tour/ticket assistance to make your stay as enjoyable as possible. Our multilingual staff is always on hand to attend to your needs. Luggage storage and laundry facilities are also available for business travelers. With quick and easy airport access, arriving at our hotel is a breeze. Start your day off right with a delicious continental breakfast, available daily for a fee. Whether you're traveling for work or leisure, our hotel is the perfect choice for affordable accommodations. Book Gran Via Suites The Palmer House online and discover all that Madrid has to offer. Let us be your home away from home.

Highlights

• Centrally located near Gran Via Street, perfect for exploring Madrid's famous attractions • 15-minute walk to Prado Museum and Plaza Mayor • Within 2.6 km of Royal Palace of Madrid and Almudena Cathedral • Luxury, boutique, and budget options available with 8 guestrooms • Amenities include iPod docking stations, free Wi-Fi, and digital programming • Within walking distance to Casino Gran Via, Calle de Alcalá, and other major tourist attractions • 15.5 km (9.6 mi) from Adolfo Suarez Madrid-Barajas Airport • Complimentary Wi-Fi and tour/ticket assistance available • Multilingual staff, luggage storage, and laundry facilities • Continental breakfast served daily (for a fee) • Airport shuttle service available 24 hours (additional charge)

Quick Facts

Check-In

1:30 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Multilingual Staff

Smoke-free property

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

Multilingual Staff

Smoke-free property

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property accepts credit cards; cash is not accepted.

Noise-free guestrooms cannot be guaranteed.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Masks are compulsory at the property.

No elevators.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Avda. de la Gran Vía 16, 5º izda.

]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property accepts credit cards; cash is not accepted.

Noise-free guestrooms cannot be guaranteed.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Masks are compulsory at the property.

No elevators.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

Pet Policy

Pets not allowed.

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Amenities

Location

Centro, Madrid, Community of Madrid, 28002

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All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.