Grand Excelsior Hotel Bur Dubai

3.9/5(6.33K Reviews) rating

4 Star Hotel locationPin

Dubai, Dubai

Grand Excelsior Hotel Bur Dubai entrance

116

1/116

About hotel

Nestled in the heart of a bustling metropolis, the Grand Excelsior Hotel Bur Dubai invites guests to experience a truly remarkable stay. Its prime location ensures that visitors can effortlessly explore the city's numerous attractions and thriving business districts. Whether you're a leisure seeker or a business traveler, this hotel is the ideal choice for an unforgettable experience. Get ready to be captivated by the hotel's 282 thoughtfully designed rooms, each adorned with modern amenities that guarantee the utmost comfort. From well-stocked minibars to state-of-the-art LCD televisions, every detail has been meticulously considered to ensure a seamless stay. Stay connected with complimentary wired and wireless internet access, and indulge in a world of entertainment with satellite programming. The private bathrooms, complete with luxurious bathtubs or invigorating showers, bidets, and hair dryers, offer a touch of convenience that will make you feel right at home. Venture beyond the hotel's doors and discover a treasure trove of attractions just waiting to be explored. Immerse yourself in the vibrant atmosphere of the renowned BurJuman Mall, delve into the rich cultural heritage at the Dubai Museum, or take a leisurely stroll along the picturesque Dubai Creek. And if that's not enough, the world-famous Dubai Mall and the iconic Burj Khalifa are just a short drive away, promising endless excitement and adventure. Indulge in a world of relaxation at the hotel's exquisite spa, where a wide range of massages, rejuvenating body treatments, and invigorating facials await to pamper your senses. Unwind further with the hotel's exceptional recreational amenities, including a lively nightclub, a state-of-the-art health club, and a refreshing outdoor pool. Stay connected with complimentary wireless internet access throughout the hotel, and let the dedicated concierge services cater to your every need. For those traveling on business, the hotel offers a fully equipped business center and convenient limo/town car service. With its expansive conference facilities, including a sprawling conference center spanning over 34,647 square feet, the hotel is the perfect venue for meetings and events of any scale. Satisfy your culinary cravings at one of the hotel's four exceptional restaurants, each offering a tantalizing array of international cuisine. Unwind with a refreshing drink at the poolside bar or one of the seven stylish bars and lounges. And for the ultimate convenience, 24-hour room service is available to cater to your every whim. Book Grand Excelsior Hotel Bur Dubai Online now and prepare to embark on an unforgettable journey where comfort, convenience, and exceptional service converge to create an experience like no other. Grand Excelsior Hotel Bur Dubai room prices are affordable, making it the perfect choice for a variety of people. Located at Kuwait Road - Bur Dubai121545, United Arab Emirates, reaching the hotel is a breeze.

Highlights

• Centrally located in Dubai, within a 5-minute drive of Dubai Cruise Terminal and Dubai World Trade Centre • 4-star hotel with 282 air-conditioned rooms featuring minibars and LCD televisions • Complimentary wired and wireless Internet access • Close proximity to popular attractions such as BurJuman Mall (1.2 km) and Dubai Museum (2.1 km) • Spa offering massages, body treatments, and facials • Recreational amenities include a nightclub, health club, and outdoor pool • Complimentary wireless Internet access and concierge services • Business amenities include a business center and limo/town car service • 24-hour room service and multiple dining options available • Free valet parking and roundtrip airport shuttle (surcharge)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

282

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Swimming Pool

Bell staff/porter

Valet parking

Concierge desk

Banking services

Sauna

Baby Sitting / Child Services

Nightclub

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Swimming Pool

Bell staff/porter

Valet parking

Concierge desk

Banking services

Sauna

Activities

Baby Sitting / Child Services

Nightclub

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: AED 15.00 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: AED 15.00 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

₹6,625

₹12,629

48% OFF

+ ₹1,688 taxes / night

Earn 83 Reward Points

Flat ₹1,187.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹6,625

₹12,629

48% OFF

+ ₹1,688 taxes / night

Update Price

Earn 83 Reward Points

Flat ₹1,187.50 off included with coupon INTSTAY

Amenities

Location

Al Mankhool, Dubai, Dubai, 121545

View on Maps

Ratings & Reviews

3.9/5

6.33K Ratings

Magan Mehrotra

2/5

17 Jan, 2024

Pathetic hotel. Seems like they are interested only in Russian customers and offering them services. Rooms had broken hand faucets, shaving mirrors, tubs and so on. The first room we got was smelling of urine. Got it changed with a lot of difficulty. Second one also had a defective washbasin which got fixed later. The house keeping is lousy and does not clean the room daily until you request specifically. There are no lights in the rooms except the bedside lights and so I think the cleaners are not able to see the floor properly. The floor had no carpeting so you can’t even walk a few steps bare foot due to dirty floor!! Overall not recommended at all as it is far from the city centre. The only good thing was that the plumber came on time whenever we reported any issue. The gym was also not well maintained and opened after 8 am.

Arvind Sah

1/5

20 Jan, 2024

Hotel has wired rules and polices. You need to pay for plates and cuttlery if you have ordered food as room service. Zero courtesy, zero hospitality. The staff attending the guest at the food counter or dining hall have no manners and are ill trained. They forget their job role. This hotel needs to learn the meaning of hospitality first while making money out of this business. Would not recommend this hotel to anyone.

ajay pratap

5/5

26 Jan, 2024

Situated in a strategic location. Spacious room, breakfast options are more , people from all different countries were present in the hotel. Reception / front line staffs are needed to be trained on politeness and hospitality parameters.

Antonio Di Maria

1/5

11 Dec, 2023

Horrible!!! Dirty, stinky, old. Avoid this hotel. I arrived in the hotel late night, the electrical socket for water boiler did not work.I had to call them and they had to replace the boiler too. The charge phone and tablet it was a nightmare.The furniture is all in bad conditions.In the bathroom I found every day insects. Laundry I had to call many time to get it back after 2 days. The breakfast was always missing cups for coffee or tea. And it was in a very small room and hygiene was lacking. The worst thing: when y leave the hotel the Manager insists very rudely that you wrote immediately a 5 star review on the hotel and on booking.He wants to be sure that you rate the hotel at top! Now I understand why so much nice opinions! Honestly a nightmare

Magan Mehrotra

2/5

17 Jan, 2024

Arvind Sah

1/5

20 Jan, 2024

ajay pratap

5/5

26 Jan, 2024

Antonio Di Maria

1/5

11 Dec, 2023

Jagdish Ruparelia

5/5

26 Jan, 2024

We recently stayed at this hotel and I would say it was pleasant experience. The staff’s are location is ideal. Specially Front Office Manager Mr Gamal and Mr Swapnil were amazing way looked after the Guest. I certainly would use this hotel again and would recommend it as well

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.