Grand Excelsior Hotel Deira

3.7/5(3.22K Reviews) rating

4 Star Hotel locationPin

Dubai, Dubai

143

1/143

About hotel

Located in the heart of Dubai, the Grand Excelsior Hotel Deira offers an unforgettable stay that will leave you amazed. This 4-star hotel is conveniently situated just a short 5-minute drive from the famous City Centre Deira and the bustling Gold Souk, ensuring that you are always close to the action. Prepare to be mesmerized by the 229 uniquely designed guestrooms, each thoughtfully crafted to provide a modern and comfortable retreat. Equipped with top-notch amenities like minibars and LCD televisions, these rooms offer the perfect sanctuary after a day of exploring. Stay connected with complimentary wireless Internet access and immerse yourself in a world of entertainment with cable programming. The private bathrooms are a haven of convenience, featuring shower/tub combinations, complimentary toiletries, and even bidets for that extra touch of luxury. Surrounded by a plethora of attractions, you'll be spoiled for choice. Discover the vibrant Reef Mall or marvel at the iconic Palm Islands, both just a stone's throw away. The Al Ghurair Centre and Fish Roundabout are also easily accessible, offering a wide range of shopping and dining options to satisfy every craving. For those interested in Dubai's rich culture, the Dubai Creek and Grand Mosque are just a short distance away, waiting to be explored. Indulge in ultimate relaxation at the hotel's spa, where rejuvenating massages await to melt away your stress. Stay active at the well-equipped health club or take a refreshing dip in the inviting outdoor pool. With complimentary wireless Internet access available throughout the hotel, you can stay connected and share your incredible experiences with loved ones at all times. Business travelers will appreciate the convenience of the 24-hour business center and conference facilities, perfect for hosting successful meetings and events. The hotel also offers concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services to cater to your every need. Savor a delightful dining experience at Terrace, the hotel's restaurant specializing in international cuisine. Alternatively, guests can enjoy a meal at the charming coffee shop or indulge in the convenience of 24-hour room service. Unwind with a drink at the stylish bar/lounge or the poolside bar, and start your day off right with a delectable buffet breakfast that will tantalize your taste buds. With its unbeatable location, luxurious amenities, and exceptional service, the Grand Excelsior Hotel Deira is the epitome of perfection for both leisure and business travelers visiting Dubai. Get ready to be enchanted and create memories that will last a lifetime. Don't miss out on the affordable Grand Excelsior Hotel Deira room prices and book your stay online now to secure your spot at this remarkable hotel.

Highlights

• Located in the heart of Dubai, within a 5-minute drive of City Centre Deira and Gold Souk • Individually decorated guestrooms with minibars and LCD televisions • Complimentary wireless Internet access and cable programming • Close proximity to popular attractions such as Reef Mall (1 km) and Palm Islands (1.1 km) • Spa, nightclub, health club, and outdoor pool for relaxation and recreation • 24-hour business center, complimentary newspapers, and dry cleaning/laundry services for business travelers • Onsite restaurant specializing in international cuisine, coffee shop, and 24-hour room service • Conference space measuring 8073 square feet (750 square meters) • 7 km from Dubai Intl. Airport, with airport shuttle available for a surcharge

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

229

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Swimming Pool

Bell staff/porter

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Sauna

Children's Pool

Nightclub

Breakfast available

Coffee/tea

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Swimming Pool

Bell staff/porter

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Sauna

Activities

Children's Pool

Nightclub

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: AED 15.00 per accommodation, per night.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

A car is not required for transportation to and from this property..

Parking height restrictions apply..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: AED 15.00 per accommodation, per night.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

A car is not required for transportation to and from this property..

Parking height restrictions apply..

Pet Policy

Service animals not allowed.

Pets not allowed.

₹6,692

₹8,977

25% OFF

+ ₹1,942 taxes / night

Earn 86 Reward Points

Flat ₹1,233.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹6,692

₹8,977

25% OFF

+ ₹1,942 taxes / night

Update Price

Earn 86 Reward Points

Flat ₹1,233.50 off included with coupon INTSTAY

Amenities

Location

Muteena, Dubai, Dubai, 5772

View on Maps

Ratings & Reviews

3.7/5

3.22K Ratings

Aswathi Ramesh

1/5

1 Dec, 2023

The check-in process was nothing short of a nightmare. The staff seemed disorganized and untrained, leaving me waiting for an absurd amount of time. The lack of communication and efficiency made the whole experience incredibly frustrating. I expected much more from a supposedly reputable hotel. Despite them making me wait past one hour from my check in time. They didn't have the basic courtesy to offer a glass of water when I asked, I was told they cannot offer water until after check in procedure is done. Which was delayed from their end. Consider looking elsewhere if you value your time and sanity.

Dr.Manish Jain

1/5

27 Oct, 2023

I had made a reservation for a 5-night stay at this Hotel, and I must say that I was quite disappointed with the overall experience. While the location is indeed commendable, the service left much to be desired. To start with, the breakfast was far from satisfactory. The quality of the food was subpar, and it did not meet the standards I expected for a place of this reputation. This was particularly disappointing as breakfast is an important part of any hotel stay, and it set a negative tone for my day. Additionally, I encountered a significant issue with room service. Despite making multiple calls to the reception, no one from the staff came to attend to my requests. This lack of responsiveness was not only frustrating but also inconvenient, as it impeded my ability to enjoy a comfortable stay. While the location of the Hotel is indeed a positive aspect, it is clear that the service quality does not match the price and reputation of the place. I had high expectations for my stay, but unfortunately, those expectations were not met. It is my hope that the management takes these concerns seriously and takes steps to improve the service quality, as it would greatly enhance the overall experience for guests. In its current state, I cannot wholeheartedly recommend this Hotel to others.

Nisha G

1/5

30 Nov, 2023

Live review still staying here. I have booked for 4 nights and regret after staying as since the minute we arrived there was no help at all. The bell boy didn't bother to help with luggage ( I had 6+bags &2kids) nor help with parking for the car. At check in, had to wait looking time before I was attended. After check in, Next day, there was NO HOUSEKEEPING done while we were out, despite NOT having put a do not disturb sign, Nor was it done on the second day, which is supposed to be a by- default housekeeping to be done unless told by guest not to do. On second day I called hotel before arriving back at hotel to get housekeeping done, it was done just for namesake.( No vacuum done, no towels changed ) and THE WERE COCKROACH in the room. Called reception twice, went to reception physically, BUT NO HELP. Does one expect to find cockroach in a 4 star property ?? Is it too much you expect proper housekeeping and attentive service at a 4 star hotel ,? I need a refund or upgradation right away at I'm currently staying at the said hotel in Dubai Deira . I spoke with the hotel manager staff and NOTHING WAS DONE. Stil living in dirty room and no one came you remove the cockroach nor Change our rooms. There is some live music noise as well going on right now at 1.15 am. They are highly understaffed and not really willing to help . Breakfast is okay. First day tea was warm. Not even hot. Second breakfast was okay. DON'T WASTE YOUR hard earned MONEY. Utterly dissatisfied.

bhinu r

3/5

11 Jan, 2024

Night staff in the reception blows up small issues and makes you wait for over 30 mins even if you have booked for suites and for premium check ins. They then act like they solved the issue with so much effort. I played along to see how long it would take for them to give us what we had paid for and it took them over 40 mins to just check us in. Rooms are OK but the hotel should put in a bit more effort to train their staff to be a little more welcoming to the guests. Breakfast was good and the catering staff was polite and helpful.

THUSHARA VENKHAT BALAJI

1/5

25 Dec, 2023

We had a very horrible experience. This hotel was formerly known as Sheraton and we were happy that we booked at the right place. There was absolutely no pros about this place and instead a huge list cons. 1. We stayed at the 4th and little did we know that there is a bar at the 5th floor. We couldn't sleep till 2am in the morning as there was a loud bang and vibration right into our head which gave us a bad headache. 2. The closet was continuously leaking and flush was just stuck for an entire day. 3. Very less options for breakfast. 4. The rooms were stinky and not a pleasant smell when you enter into the room. 5. No valet parking available until you get down from the car and go inside and ask for a valet parking. Was very shocked as to how come a 4 star hotel works this way. I would personally not recommend this place to anyone.

Aswathi Ramesh

1/5

1 Dec, 2023

Dr.Manish Jain

1/5

27 Oct, 2023

Nisha G

1/5

30 Nov, 2023

bhinu r

3/5

11 Jan, 2024

THUSHARA VENKHAT BALAJI

1/5

25 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.