Grand Hyatt Shenzhen

4.4/5(341 Reviews) rating

5 Star Hotel locationPin

Shenzhen, Guangdong

103

1/103

About hotel

Experience affordable luxury at our 5-star hotel located in the bustling heart of Shenzhen (Luohu). The Grand Hyatt Shenzhen offers the perfect blend of premium amenities and prime location, just 5 minutes away from The MixC Shopping Mall and Huaqiangbei district. Our guestrooms are exquisitely designed and feature complimentary Wi-Fi and 40-inch LED TVs for a comfortable stay. Treat yourself to a rejuvenating spa experience and indulge in a range of massages, body treatments, and facials. Take a dip in our sparkling outdoor pool or keep fit at our top-notch fitness center during your visit. With its strategic location near top attractions such as the Shenzhen Museum, Shenzhen Grand Theater, and Dongmen Pedestrian Street, our hotel is the ideal home base for exploring the city. Business travelers can take advantage of our well-equipped business center and extensive 29,805 square feet of conference space. Our dedicated concierge services and expert wedding planning make us the perfect venue for any special event. After a day of sightseeing or productive meetings, treat yourself to a culinary journey at one of our 5 restaurants, such as the elegant China Lodge. Savor a refreshing cocktail or fine wine at one of our 2 stylish bars and lounges. With 24-hour room service and a cozy coffee shop, satisfying your cravings has never been easier. And with our convenient roundtrip airport shuttle and complimentary self-parking, getting to and from our hotel is hassle-free. Book Grand Hyatt Shenzhen online now for an exceptional and stress-free stay in this exciting city. Address: 1881 Baoan South Road, Luohu District, Guangdong518000, China.

Highlights

• 5-star luxury hotel in Shenzhen (Luohu) • Within a 5-minute drive of The MixC Shopping Mall and Huaqiangbei • 1 km from Dongmen Pedestrian Street and Luohu Port • 471 individually decorated rooms with complimentary Wi-Fi and wired internet • Spa, outdoor pool, and fitness center for relaxation • 24-hour room service and 5 restaurants to choose from • Business amenities include a business center and conference space • Airport shuttle (surcharge) and free self-parking available • 0.7 km from The MixC Shopping Mall and 1.3 km from Huaqiangbei • Within 5.5 km of Shenzhen City Hall and Shenzhen Central Park • Located 38.5 km from Shenzhen Intl. Airport (SZX) and 52.3 km from Hong Kong International Airport (HKG) • Ideal for both casual and business travelers seeking comfort and convenience.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

471

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Designated Smoking Areas

Concierge desk

Banking services

Shopping mall

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Designated Smoking Areas

Concierge desk

Banking services

Shopping mall

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

This property requires guests to wear swimming caps while in the pool.

Professional property host/manager.

No cribs (infant beds) available.

Essential workers only - NO.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

This property requires guests to wear swimming caps while in the pool.

Professional property host/manager.

No cribs (infant beds) available.

Essential workers only - NO.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

₹11,487

₹12,561

9% OFF

+ ₹1,743 taxes / night

Earn 132 Reward Points

Select Rooms

OPTION 1

Refundable

₹11,487

₹12,561

9% OFF

+ ₹1,743 taxes / night

Update Price

Earn 132 Reward Points

Amenities

Location

____, Shenzhen, Guangdong, 518000

View on Maps

Ratings & Reviews

4.4/5

341 Ratings

Aron Steg

5/5

15 Sep, 2023

I don't normally stay in nice hotels so I don't normally write reviews for hotels. This is an exception. The hotel is quite lovely. The rooms are beautifully designed and decorated (although you enter through the bathroom to get into my room). The restaurant on the 32nd floor serves a mean Vegas style buffet.

Rajeev Kapoor

5/5

22 Jul, 2023

Great location and great restaurants. The outdoor seating at Sugar Box and La Terreza is awesome in evenings. Service is overall great

Monty Griswald

5/5

2 Mar, 2019

This Grand Hyatt has high ceilings in the lobby and contemporary/ upscale design. The lounge has an unbelievable view of the city. The first floor has luxury shopping and there are plenty of such stores. There was a Louis 13 Cognac kiosk that day and the woman working there was super sweet. The woman that helped me at the front desk was also really nice and had an amazing personality. The restaurant has good dim sum and the breakfast selection is huge. I got a private room for some Chinese food, which was high quality. Rooms, gym, and facilities are all nice. Only complaint is the elevator system is confusing, you have to take 1 elevator to get to the front desk. Then another to get to your room. A bit time consuming. Overall can recommend this hotel!

Mittikset on The Road

4/5

2 Apr, 2019

4.5 stars. Very nice and modern rooms with a touch of luxury even in the ordinary rooms. Some fancy details like Japanese toilet and transparent shower wall turning opaque. Helpful service. The elevator system is slightly confusing forcing you to go up before going down. Good breakfast restaurant with stunning views, although the selection could be better for premium class. Would use again.

John Foster

5/5

7 Nov, 2018

This was a very nice Hyatt location. Very upscale in everything aesthetic and staff was super professional. I only stayed one night but did enjoy breakfast the next day which was local or American. I opted for local, which was delicious. My room was nice, with modern but classy finishes throughout. Shower had auto-frost glass and was encased in the middle of the room. For a quick stay, definitely recommend. Location is such that you'll endure much traffic wherever you're going to in Shenzhen.

Aron Steg

5/5

15 Sep, 2023

Rajeev Kapoor

5/5

22 Jul, 2023

Great location and great restaurants. The outdoor seating at Sugar Box and La Terreza is awesome in evenings. Service is overall great

Monty Griswald

5/5

2 Mar, 2019

Mittikset on The Road

4/5

2 Apr, 2019

John Foster

5/5

7 Nov, 2018

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.