Grand Ion Delemen Hotel
4/5(5.76K Reviews)
5 Star Hotel
Genting Highlands, Selangor
1231/123
About hotel
Quick Facts
- 24-hour front desk
- Hotel safe deposit box (not room safe box)
- Lift/ Elevator
- Smoke-free property
- Swimming Pool
- Accessible parking
- Concierge desk
- Indoor pool
- Children's Pool
- Game Room
- Breakfast available
- Gym
- Business center
- Conference Center
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.
Professional property host/manager.
Guests must provide proof of COVID-19 vaccination.
Temperature checks are available to guests.
Social distancing measures are in place.
Staff temperature checks are conducted regularly.
Guests are provided with free hand sanitizer.
Property is cleaned with disinfectant.
COVID-19 vaccine must have been received a minimum number of days before check-in: 14.
Cashless transactions are available.
Property follows regional sanitization guidelines Safe & Clean (Malaysia).
Staff wears personal protective equipment.
Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
Car recommended.
Minimum age for proof of COVID-19 vaccination requirement: 18.
Contactless check-in is available.
Essential workers only - NO.
Masks are compulsory at the property.
No cribs (infant beds) available.
No rollaway/extra beds available.
Property follows sanitization practices of COVID-19 Guidelines (CDC).
Contactless check-out is available.
Property confirms they are implementing guest safety measures.
Individually-wrapped food options are available.
Property confirms they are implementing enhanced cleaning measures.
Individually-wrapped food options are available for dinner.
Individually-wrapped food options are available through room service.
Individually-wrapped food options are available for breakfast.
Individually-wrapped food options are available for lunch.
Guests must provide health documentation.
Commonly-touched surfaces are cleaned with disinfectant.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MYR 200 per accommodation, per night.
A tax is imposed by the city: MYR 3.00 per accommodation, per night.
We have included all charges provided to us by the property..
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..
No pets and no service animals are allowed at this property..
A car is recommended for transportation to and from this property..
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
At check-in, guests must provide a record of full COVID-19 vaccination.
The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.
Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.
Pets not allowed.
Service animals not allowed.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
₹3,520
₹9,109
61% OFF
+ ₹500 taxes / night
Flat ₹574.38 off included with coupon INTSTAYSelect Rooms
OPTION 1
₹3,520
₹9,109
61% OFF
+ ₹500 taxes / night
Flat ₹574.38 off included with coupon INTSTAYRatings & Reviews
4/5
5.76K Ratings
In nearly 30 years my family have never written a review 20 minutes after arriving at their hotel. We got directed to the wrong entrance and after entering our room on the 6th floor, we were immediately hit with a WAFT of mould and dampness. The floor was still soaking wet from being mopped, and as you can see from the photos attached, every single room had some kind of mould somewhere. Our bathroom had a hole in the ceiling, and our windows opened over a dumpster area which wafts the most unpleasant smell through the apartment. There was food rubbish from past tenants behind the couch, and the windows had rusted to no end. To think the room was bad enough, once our luggage arrived, one suitcase was covered in white powder! (That wasn’t there 5 minutes prior) we asked the attendant what the substance was and to clean their carelessness, but he RUBBED THE POWDER WITH BARE HANDS, moving the stain further down the bag and then LEFT! Absolutely atrocious to the point where we got back in the car and drove back to the city. Absolute worst stay of our hotel lives. (No wonder the one other hotel available is full!) The area is sadly dying and decaying. There are more abandoned buildings in Genting highlands than occupied ones. Do NOT believe the hotel imagery on their website when booking this place
The rooms needs maintenance or activity most of the hotel facilities needs maintenance 👨🔧 Some of the staff are unhelpful, we require some water and other kitchen items they took so long to bring it. We have waited for more than 30 minutes to get someone take our luggages. Safety box not working, some wall damaged and doors.
Purchasing food posed a challenge due to the absence of Grab Food as of January 2024. Booking transportation proved cumbersome while staying in the Airbnb. Navigating was difficult as the elevator was frequently in demand. The interior and exterior were impressive. Seeking directions from the Oasis Pool Bar, one of the ladies bluntly responded, "We have no clue.* Probably exhausted from providing directions day in and day out.
4/5
5.76K Reviews
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Grand Ion Delemen Hotel - Genting Highlands - Exterior Detail
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Living Area
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Living Area
Grand Ion Delemen Hotel - Genting Highlands - Living Area
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
Grand Ion Delemen Hotel - Genting Highlands - Room
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4
5763
24-hour front desk
Hotel safe deposit box (not room safe box)
Lift/ Elevator
Smoke-free property
Swimming Pool
Accessible parking
Concierge desk
Indoor pool
Children's Pool
Game Room
Breakfast available
Gym
Business center
Conference Center