Grand Mildom Hotel

3.9/5(63 Reviews) rating

3 Star Hotel

103

1/103

About hotel

Welcome to the Grand Mildom Hotel, a luxurious retreat in the heart of Almaty, Kazakhstan. Situated in the prestigious Medeu District, our hotel stands out as an ideal destination for discerning travelers seeking a unique blend of modern sophistication and historic charm. From the moment you arrive, you will be captivated by the architectural elegance and interior design that define our hotel, featuring lavish furnishings, art collections, and a welcoming atmosphere that sets us apart from the rest. With 112 guestrooms offering minibars, Smart televisions, and complimentary wireless Internet access, you can make yourself at home in style. The bathrooms feature showers, hair dryers, and bathrobes for your comfort, while amenities such as safes and desks ensure a convenient stay. Step outside and explore the nearby attractions, including Dostyk Plaza, Colibri, and the National Museum of Kazakhstan, all within walking distance of the hotel. For those looking to unwind, our indoor pool, spa tub, and sauna provide the perfect retreat. Business travelers will appreciate our 24-hour front desk, luggage storage, and laundry facilities, as well as the option for a roundtrip airport shuttle. Indulge in a culinary journey at one of our two restaurants or a coffee shop/cafe, and end your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee, ensuring you start your day right. Don't miss out on the opportunity to experience the best of Almaty at the Grand Mildom Hotel. Book your stay online today and discover a world of luxury and comfort at 172 Dostyk Ave050000, Kazakhstan..

Highlights

• Well Situated in the Medeu District of Almaty, steps away from Dostyk Plaza • Just an 11-minute walk from Colibri for shopping and entertainment options • Close proximity to key attractions like the National Museum of Kazakhstan and Presidential Palace • 112 well-appointed guestrooms with minibars and Smart TVs for a comfortable stay • Complimentary high-speed wireless Internet access available in all rooms • Modern bathrooms with showers, hair dryers, and plush bathrobes for added comfort • On-site amenities include an indoor pool, spa tub, and sauna for relaxation and rejuvenation • 24-hour front desk, luggage storage, and laundry facilities for convenience • Roundtrip airport shuttle service available for a surcharge, making travel hassle-free • Free self-parking on-site for guests with vehicles • Two restaurants and a coffee shop/cafe offering a variety of dining options • Bar/lounge for unwinding with a drink after a day of exploring • Buffet breakfasts served daily from 7:00 AM to 11:00 AM for a fee • Within a short distance to popular landmarks like Kok Tobe Cable Car and Republic Square • Easy access to cultural sites such as the Central State Museum and Geology Museum • Nearby recreational spots include Nedelka Park and 28 Panfilov Heroes Memorial Park • Almaty Tower and Almaty Opera House within a 10-minute drive for entertainment • Scenic views of the city and surrounding areas from select rooms • Sustainable practices in place to cater to eco-conscious travelers • Exclusive spa services and personalized concierge assistance for a luxurious stay.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

112

Popular Amenities

24-hour front desk

Lift/ Elevator

Bell staff/porter

Designated Smoking Areas

Indoor pool

Sauna

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Bell staff/porter

Designated Smoking Areas

Indoor pool

Sauna

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: KZT 109 per accommodation, per stay.

We have included all charges provided to us by the property..

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: KZT 109 per accommodation, per stay.

We have included all charges provided to us by the property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Pet Policy

Pets not allowed.

₹9,473

₹12,045

21% OFF

+ ₹1,294 taxes / night

Earn 107 Reward Points

Flat ₹1,538.13 off included with coupon INTSTAY

Select Rooms

Deluxe Double or Twin Room

323 sq.ft (30.01 sq.mt)

Smoking policy – non-smoking available

Electric kettle

Soundproof

Air conditioning

Minibar

Desk

Shower

Safe

Heating

Wardrobe/Closet

Housekeeping - daily

Ironing Services/ board

Body soap

Toothbrush

Toilet paper

Shampoo

Slippers

Private bathroom

Hairdryer

See All

OPTION 1

Refundable

₹9,473

₹12,045

21% OFF

+ ₹1,294 taxes / night

Update Price

Earn 107 Reward Points

Flat ₹1,538.13 off included with coupon INTSTAY

Amenities

Location

Dostyk Ave, Almaty, 050000

View on Maps

Ratings & Reviews

3.9/5

63 Ratings

Arshad Naeem

5/5

7 Dec, 2023

A very good hotel at a nice location ' easily accessible and just near to good malls' breakfast was good' rooms were nicely maintained. Staff was courteous '' they only problem was little amount of constant smell from bathroom ' otherwise a very nice place to stay and roam around.

Sreeraj R

1/5

12 Oct, 2023

Racist idiots. A disgrace to an otherwise beautiful country. If you are a non-white, you better stay away from this hotel. We occupied around 40 rooms and they were rude right through our stay. The AC was not working and they simply asked us to keep the windows open instead. The mini fridge was not working. We had to keep asking for something as simple as shower gels. The washroom had zero ventilation. During the checkout, they started blaming for damages, which we didn't even notice, in a bid to extract as much money as they can. Some ink spot on the curtain, a blemish on the towel and funnily enough something on the window and all; most of these damages were pre-existing. Some of us had to pay for mini bar items which we didn't consume. So anyone who chooses to stay here should thoroughly check the room for any such damage during checkin.

Yasin HZ

3/5

15 Sep, 2023

Clean hotel and close to major attractions. Service can be hit or miss. For example, while servers at the (small) breakfast room come to take your plate as soon as you finish, they do this by standing in front of the small entrance and watching you like a hawk (sometimes 3 of them at the same time). The dessert section of the breakfast room is excellent (almost too many choices); but the hot section suffers from both limited options and poor quality of ingredients. It was also noisy in the room (4th floor). I checked and couldn’t find any open windows so it must be quality of sound proofing.

#HeartHealth

3/5

1 Oct, 2023

Despite Kazakhstan being a Muslim country, the practice of Islam was scanty. In the rooms no prayer mats are available, No qibla Direction was mentioned, No Muslim shower for proper ablution, Non availability of Holy book Quran in rooms was felt badly. No body was able to tell Qibla direction. As far as rooms are concerned, a very small room, with an out of proportion bathroom in size, no exhaust in bathroom so always dirty smell there, Toiletries were just sufficient but UpTo the standard of five star hotel, water remained hot in wash basin no mixture of Hot and Cold. Breakfast area was very small with very minimal and limited menu. Staff was never smiling or looked professional ly trained. I would call or label this hotel maximally Three STAR, Needs a lot of improvement and redesigning.

Arshad Naeem

5/5

7 Dec, 2023

Sreeraj R

1/5

12 Oct, 2023

Yasin HZ

3/5

15 Sep, 2023

nadeem Khan

4/5

26 Dec, 2023

The Room was cosy got upgrade as of compensation because on phone their reception staff confirmed that they bidet in their bathroom but when reached there and checked there’s no bidet. Accept that bidet problem rest all was okey.

#HeartHealth

3/5

1 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.