Grand Opera Hotel

4.1/5(387 Reviews) rating

3 Star Hotel

122

1/122

About hotel

Grand Opera Hotel is a luxurious haven for discerning travelers seeking a blend of modern sophistication and historic charm in the heart of Almaty, Kazakhstan. Located on Kabanbai Batyr Street, this elegant hotel offers 71 air-conditioned rooms featuring lavish furnishings, refrigerators, flat-screen televisions, and complimentary wireless Internet access. The private bathrooms are equipped with bathtubs or showers, complimentary toiletries, and hair dryers, ensuring a comfortable stay for every guest. Each room also includes a phone, safe, and desk for added convenience. The hotel's prime location places guests within a 5-minute drive of iconic landmarks such as Almaty Opera House and Zenkov Cathedral, with easy access to other attractions like the National Museum of Kazakhstan and Almaty Central Stadium. For those flying in, the preferred airport, Almaty (ALA-Almaty Intl.), is just 18.4 km away. Grand Opera Hotel boasts a range of amenities to enhance the guest experience, including onsite massages, karaoke, complimentary wireless Internet access, concierge services, and a reception hall. Business travelers will appreciate the 24-hour front desk, luggage storage, and laundry facilities, as well as the option for a roundtrip airport shuttle. Dining options at the hotel's restaurant offer delicious meals, with 24-hour room service available for added convenience. Cooked-to-order breakfasts are served daily from 8:00 AM to 11:00 AM for a fee. The hotel's architectural elegance and interior design create an inviting atmosphere, with a unique blend of modern sophistication and historic charm. The state-of-the-art spa and wellness center provide a relaxing retreat for guests, while the exquisite dining options celebrate local flavors and international cuisine. Grand Opera Hotel is not just a place to stay; it's a destination to experience the best of Almaty's culture and attractions. Guest testimonials rave about the exceptional hospitality and personalized service that leave a lasting impression on every visitor. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, Grand Opera Hotel exceeds expectations with its luxurious accommodations, world-class amenities, and central location in the heart of Almaty, Kazakhstan..

Highlights

• Conveniently located in the heart of Almaty, just a 5-minute drive from Almaty Opera House and Zenkov Cathedral • Close proximity to key attractions such as National Museum of Kazakhstan (2.5 km) and Almaty Central Stadium (2.8 km) • 71 air-conditioned rooms with modern amenities including refrigerators, flat-screen TVs, and complimentary Wi-Fi • Private bathrooms with bathtubs or showers, complimentary toiletries, and hair dryers for added comfort • Onsite amenities include massages, karaoke, and complimentary wireless Internet access • Business amenities such as a 24-hour front desk, luggage storage, and laundry facilities for convenience • Enjoy a meal at the hotel's restaurant or opt for 24-hour room service for a cozy dining experience • Explore nearby attractions like Almaty Opera House, St Nicholas Cathedral, and 28 Panfilov Heroes Memorial Park • The preferred airport, Almaty (ALA-Almaty Intl.), is just 18.4 km away for easy access • Immerse yourself in the local culture with visits to Lermontov Russian Drama Theatre and Auezov Kazakh Drama Theatre.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Concierge desk

Banking services

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Concierge desk

Banking services

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a security system.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a security system.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Pet Policy

Pets not allowed.

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Amenities

Location

Kabanbay Batyr St, Almaty, 050012

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Ratings & Reviews

4.1/5

387 Ratings

Venkat Reddy

5/5

20 Dec, 2023

The hotel is located in the prime area and is value for money compared to the other hotels in this region. The staff are really helpful and the receptionists are the most welcoming people. I will definitely visit again.

زيد zaid إطيمش

4/5

20 Jul, 2023

A beautiful and clean hotel. The staff is excellent. The location is excellent. Only the price is high. Upon early arrival, they did not accept early delivery of the room until after giving them an amount of money for a day. We arrived at 8 in the morning tired. They did not accept to hand over the rooms until after giving them money for a full day of reservation. It is very bad that paying the amount of a full night for some hours, knowing that I booked two rooms for two weeks.

Ainur Sharip

1/5

28 Jul, 2023

This is the worst hotel I have ever stayed. First of all, the elevator was not working, and there was none one to help with the luggage. We had to take all our luggages and a stroller to higher level ourself. Secondly, the rooms are not cleaned at all, even if we ask for some cutlery missing, they did not bring. The last day of our stay the staff came at 1 am to clean the room when we were sleeping. But the worst thing is the attitude of the staff, they are not even sorry that the elevator is not working, and they are not polite. So, I highly recommend not to stay in the hotel.

Venkat Reddy

5/5

20 Dec, 2023

زيد zaid إطيمش

4/5

20 Jul, 2023

Ainur Sharip

1/5

28 Jul, 2023

Bakhtiyar Zakirov

1/5

28 Sep, 2023

Very bad service. Rough reception. Try to cheat on room prices. I booked 1 adult room, they tried to get payment for double. By phone were described as a 4 stars hotel. But no internet and no breakfast.

Challa Suresh Kumar

4/5

6 Nov, 2023

Great accommodation in center of the city don't expect breakfast

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.