Grand Pacific Hotel PWTC

I recently had the misfortune of staying at the Grand Pacific Hotel in Kuala Lumpur and feel compelled to share my experience to caution others. Upon my early morning arrival, exhausted from an international flight and burdened with luggage, the lack of customer service was immediately apparent. The staff exhibited poor communication skills, showed no respect or sympathy, and I was rudely instructed to transport my own luggage to the third level without assistance. The disappointment continued upon entering my room. I was greeted by a pervasive, unpleasant odor emanating from stained and dirty carpets. The room's cleanliness was severely lacking, with no toiletries provided in the bathroom, and the linen was unclean, appearing dull and pale. The television, although functional, seemed like a relic from decades past. Safety concerns arose when I needed to charge my phone but found only a charging port with exposed electrical wires. This felt hazardous, yet I had no other choice. Moreover, the toilet in the bathroom was leaking, adding to the general sense of neglect. Basic amenities like tea, coffee, milk, or sugar were absent, despite these being standard in most accommodations. When inquired about the services mentioned in the booking, the response was dismissive, indicating such amenities weren't provided. Most distressingly, the unhygienic conditions led to physical discomfort. I developed itching all over my body due to the dirt and smell, and lying on the unclean bed made me feel sick. Unable to tolerate these conditions, I canceled my booking after just three hours and urgently relocated to another hotel for the remainder of my 15-day stay. I strongly advise against booking at the Grand Pacific Hotel Kuala Lumpur for either personal or business travel. If you have already made a reservation and are reading this review, I recommend reconsidering your choice immediately for the sake of your comfort and well-being. Don't let a poor hotel experience ruin your visit to Kuala Lumpur.