Grand Velas Riviera Maya - All Inclusive

4.8/5(4.22K Reviews) rating

5 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Grand Velas Riviera Maya - All Inclusive entrance

187

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About hotel

Escape to pure luxury and tranquility at our grand 5-star all-inclusive aparthotel, located in the heart of Playa del Carmen. Our unrivaled location near the stunning Playa Xcalacoco makes Grand Velas Riviera Maya the perfect destination for all types of travelers. Whether you're planning a romantic getaway, a family vacation, or a peaceful solo trip, our 539 beautifully appointed guestrooms cater to your every need. Indulge in the ultimate pampering experience with our exclusive private indoor spa tubs and sumptuous bedding, featuring lavish down comforters and premium linens. Take in picturesque views from your own private balcony or patio and stay entertained with top-notch cable programming and iPod docking stations. Our modern and spacious bathrooms offer separate jetted tubs and showers with rain showerheads, ensuring an indulgent stay. Step outside and immerse yourself in the splendor of the Riviera Maya. Our convenient location puts you just 10 minutes away from world-renowned golf courses such as El Camaleon Mayakoba and Gran Coyote. Explore popular attractions like Tres Rios Ecopark and Punta Esmeralda Beach, all just a short distance away. And with our complimentary beach shuttle service, you can easily access the crystal-clear waters and soft sands of Playa Xcalacoco. For the ultimate rejuvenation, indulge in our full-service spa and treat yourself to revitalizing massages, body treatments, and facials. With 2 indoor and 3 outdoor swimming pools and a sauna, we offer the perfect oasis for relaxation and revitalization. Families can take advantage of our babysitting services, while business travelers can utilize our extensive meeting facilities and business center. At Grand Velas Riviera Maya, we pride ourselves on exceptional dining experiences. Savor delectable regional cuisine at one of our 8 restaurants, sip refreshing drinks at our 6 bars, and mingle with other guests at our complimentary nightly reception. And with our all-inclusive rates, you can leave your wallet behind and simply unwind and indulge in the luxury of your stay. Book Grand Velas Riviera Maya - All Inclusive room prices now and experience the ultimate in luxury and hospitality.

Highlights

• Located in the heart of Playa del Carmen, within a 10-minute drive to El Camaleon Mayakoba Golf Course and Gran Coyote Golf • 5-star aparthotel with 539 spacious guestrooms featuring private balconies or patios and indoor private spa tubs • 2 indoor and 3 outdoor swimming pools, a full-service spa, and a sauna for ultimate relaxation • Complimentary beach shuttle for easy access to the beach and water activities • Proximity to popular tourist attractions such as Tres Rios Ecopark and Punta Esmeralda Beach (within 4.7km) • About 1.9km (1.1mi) from Playa Xcalacoco and 49.8km (30.9mi) from Cancun International Airport • A mix of luxurious, boutique, and budget options catered for both casual and business travelers • 8 restaurants serving regional cuisine and 6 bars/lounges offering a variety of refreshing drinks • Business amenities include a business center, limo/town car service, and event facilities • All-inclusive rates include meals, beverages, and access to recreational amenities

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

539

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Swimming Pool

WiFi services

Bell staff/porter

Valet parking

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Baby Sitting / Child Services

Children's Pool

Game Room

BBQ/Picnic area

Hiking

Pool Table

Transportation

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Swimming Pool

WiFi services

Bell staff/porter

Valet parking

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Activities

Baby Sitting / Child Services

Children's Pool

Game Room

BBQ/Picnic area

Hiking

Pool Table

Services

Gym

Transportation

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a security system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Onsite COVID-19 testing (PCR) is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Onsite COVID-19 testing (Antigen) is available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Reservations are required for onsite COVID-19 testing.

Property does not require health documentation at check-in.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Property confirms they are implementing enhanced cleaning measures.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation..

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a security system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Onsite COVID-19 testing (PCR) is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Onsite COVID-19 testing (Antigen) is available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Reservations are required for onsite COVID-19 testing.

Property does not require health documentation at check-in.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Property confirms they are implementing enhanced cleaning measures.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹94,519

₹1,42,422

34% OFF

+ ₹0 taxes / night

Earn 945 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹94,519

₹1,42,422

34% OFF

+ ₹0 taxes / night

Update Price

Earn 945 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Carretera Cancún-Tulum KM 62, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.8/5

4.22K Ratings

Laura Murphy

5/5

19 Jan, 2024

We spent the week before Christmas at this resort and had a blast. It’s clean, quiet and easy to navigate (even though it is multiple connected properties and endless activities). Gabriel (by the Zen pool) provided our family with the most outstanding customer service we’ve ever enjoyed at any Mexican resort. Our personal concierge for the week was Miriam who equally provided us with her undivided attention and exceeded our expectations. We’ll definitely be back!

Lori Martone

5/5

17 Oct, 2023

I cannot say enough good things about this place. We went for a friends wedding and had an amazing experience. The cleanliness around the whole place was incredible. There was always someone sweeping, cleaning a doing maintenance. You can tell they put great emphasis on top notch customer experience. Every single staff member we encountered, and they had a lot, was super friendly & helpful. The wedding and all activities surrounding it were incredible. Hope to go back next year!

Toni

5/5

23 Jan, 2024

This is truly a memorable experience! The resort is absolutely beautiful, and the service is impeccable! Everyone I've interacted with is so helpful & happy. I will definitely return!!! Top tier!!!

Chris Lively

5/5

30 Sep, 2023

This is the best resort in Riviera Maya. Set along a beautiful beach, with an extremely attentive staff. This place is Paradise!! Carolina was the absolute best concierge!! She made sure that our stay was always pleasant and went above and beyond to make us feel extra special during our stay!! The food was excellent at all times, and the restaurants are beautiful. We will absolutely return!!

Laura Murphy

5/5

19 Jan, 2024

Lori Martone

5/5

17 Oct, 2023

Toni

5/5

23 Jan, 2024

This is truly a memorable experience! The resort is absolutely beautiful, and the service is impeccable! Everyone I've interacted with is so helpful & happy. I will definitely return!!! Top tier!!!

Norma Banks

5/5

5 Dec, 2023

It was amazing! Daniel, the concierge was very helpful. Karla, the bartender made the best paloma. Pablo, the receiver went to get my jacket that I almost forgot in the room when I was leaving. Everyone was polite, nice and friendly. Best vacation ever.

Chris Lively

5/5

30 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.