GreenTree Inn & Suites Phoenix Sky Harbor

The only good thing about this hotel was the front desk was extremely kind. Other than that, it was bad. Room stunk like cigarette smoke. One bed had a melted part of the sheet. The pullout couch mattress literally looked like it was picked up along the road. Stained, flat, and nasty. Most of the TV stations didn't work. Windows wouldn't stay open to air the place out, so I had to prop them open. The window frames were bent and rusted. After taking a shower, the water wouldn't turn off, it kept dripping all night. Possibly the worst place I've ever stayed.

The only thing holding this place together are the two girls alternating on reception. They are literally doing everyone's job. I arrived at the airport and was unable to reach the hotel or the shuttle to get picked up. I tried to call a few times over a 20 minute period of time. There was never an answer. I ended up having to pay for an Uber. One of the main reasons I picked this hotel was because of the expected ease of getting the airport shuttle so not off to a good start. As my Uber pulled up to the hotel, there was the shuttle sitting right out front, doing nothing. Once checked in I discovered that the door to my room didn't lock and my tv didn't work. Front desk lady was very helpful and managed to fix the tv, she said unfortunately the hotel was at full capacity so she couldn't move me to another room even though my door lock was broken. Not ideal for a lone traveller on the ground floor. I blocked my door off with furniture from the room once I was in for the night later on. I also went to check out the facilities after check in, the other reason I chose this hotel was for the 'year round' pool and hot tub, they were both disgusting and obviously not being cleaned or used year round. I also tried to request late check out and was told it was on a first come first serve basis first thing in the morning and that I'd need to be up early "6 or 7am" to request. What's the point in a late check out if you have to wake up at the crack of dawn to ask for it?! Plus I was then informed it costs an additional $35+tax. Taking a shower was a pretty gross experience since the tub didn't drain. There was also no breakfast available this morning - that I had pre paid for. The receptionist had to go into the kitchen and make breakfast (not her job fyi) there were over 20 people waiting for breakfast at 8am that should have been prepared for 6am. The entire stay at this hotel has been ridiculous. I did try to speak with the manager today who was completely unhelpful and unapologetic. I have requested a full refund. We shall see...