H10 Puerta de Alcalá

4.3/5(2.42K Reviews) rating

4 Star Hotel locationPin

Madrid, Community of Madrid

177

1/177

About hotel

Nestled in the lively streets of Madrid, lies a hidden gem, the 4-star H10 Puerta de Alcalá hotel. Step into our doors and immerse yourself in the vivacious energy of the city. Our prime location puts you in the heart of it all, with must-see landmarks such as Gran Via Street and El Retiro Park just minutes away. Our thoughtfully designed 138 guestrooms offer a unique experience for every guest. Unwind with complimentary wireless internet and catch your favorite shows on the flat-screen TV. Our private bathrooms are stocked with luxurious toiletries and hairdryers for your convenience. For added peace of mind, make use of our in-room safes and spacious desks. Discover the best of Madrid with our central location, conveniently situated near Calle de Alcalá and Paseo de la Castellana. After a day of exploring, relax by our seasonal outdoor pool or take in the stunning views from our terrace. Stay connected with complimentary wireless internet and take advantage of our concierge services and gift shop. We have you covered whether you're traveling for business or leisure. Our 24-hour business center and conference facilities, with a capacity of up to 1076 square feet (100 square meters), cater to our business travelers. Stay informed with complimentary newspapers in the lobby and leave the hassle of dry cleaning and laundry to us. Limited parking is available onsite for our guests. Satisfy your palate at our on-site restaurant or grab a quick bite at our coffee shop/cafe. Take advantage of room service during limited hours and don't miss out on our complimentary daily receptions. End your day with a refreshing drink at our bar or poolside bar. Before starting your day, indulge in our delectable buffet breakfast, available from 7 AM to 10 AM for a nominal fee. Just a short 16.1 km from Adolfo Suarez Madrid-Barajas Airport, our hotel offers the perfect blend of comfort and convenience. Book your stay at H10 Puerta de Alcalá today and experience our remarkable amenities and exceptional service. Prepare to be enamored by Madrid and enjoy an unforgettable stay. Be sure to take note of our address: Alcala, 66, Madrid 28009, Spain, for easy access. Remember to search for "H10 Puerta de Alcalá room prices" and "Book H10 Puerta de Alcalá Online" when seeking affordable accommodations suitable for all individuals.

Highlights

• Centrally located in Madrid's stylish Salamanca district • Short drive from Gran Via Street and El Retiro Park • Luxury, boutique hotel with individually furnished rooms • Complimentary Wi-Fi and digital programming available • Within walking distance of Calle de Alcalá and Puerta de Alcalá • Only 10km from Adolfo Suarez Madrid-Barajas Airport • Seasonal outdoor pool, terrace, and on-site restaurant and bar • Perfect for both casual and business travelers • 24-hour business center and event facilities available • Close to popular tourist attractions such as Plaza de Colon and Paseo del Prado.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

138

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

On-Site parking

Terrace

Concierge desk

Breakfast available

Coffee/tea

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

On-Site parking

Terrace

Concierge desk

Food & Beverages

Breakfast available

Coffee/tea

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

This property uses solar energy, plus eco-friendly cleaning products.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Property does not offer onsite COVID-19 testing.

Biosphere.

Property follows sanitization practices of European Holiday Home Association (EHHA - Europe).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal pool will be open from June to September..

Only registered guests are allowed in the guestrooms..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The property’s pool will be closed occasionally due to private events on the terrace.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

This property uses solar energy, plus eco-friendly cleaning products.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Property does not offer onsite COVID-19 testing.

Biosphere.

Property follows sanitization practices of European Holiday Home Association (EHHA - Europe).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal pool will be open from June to September..

Only registered guests are allowed in the guestrooms..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹20,238

₹24,501

17% OFF

+ ₹1,765 taxes / night

Earn 220 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

Double Room, City View

248 sq.ft (23.04 sq.mt)

Smoking policy – non-smoking available

Soundproof

Air conditioning

Minibar

Desk

Free toiletries

Safe

Room Service

Blackout Curtains

Bathtub or shower

Slippers

Private bathroom

Hairdryer

Housekeeping - daily

See All

OPTION 1

Partial Refundable

₹20,238

₹24,501

17% OFF

+ ₹1,765 taxes / night

Update Price

Earn 220 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Salamanca, Madrid, Community of Madrid, 28009

View on Maps

Ratings & Reviews

4.3/5

2.42K Ratings

5/5

31 Dec, 2023

Last minute booking via their home page with a discount. Hotel is very cozy and modern at the same time. Great buffet breakfast. Best part is the staff - everyone very friendly and helpful. We were greeted with wine at checkin and received rooms with city views. Highly recommended!

Em D

3/5

13 Jan, 2024

Rooms are nice but front reception staff not up to scratch. This was my third stay in a H10 hotel and by far was the least impressive. I’ll give credit room was ready before 3pm check in time but: 1. Every day had problems with key card (they were not kept near an electrical devices). 2. Had two power cuts to my room on final night, rang reception and they told me to insert my card into the relevant port - they then said they would check with maintenance (second power cut happened shortly after) and no follow up to check the power back or to apologise for the inconvenience caused (I was ill so it was the last thing I wanted to experience). 3. H10 club policies not followed. On check in club 10 was not promoted and I was not asked to join or confirm as a club 10 member. Basic members are supposed to receive a welcome gift and a cocktail to redeem during my stay. The welcome gift (small box’s of chocolates they hand out in all their hotels) but no mention of the other perks or the cocktail voucher. 4. The reception staff gave an impression they wanted to talk to each other or I felt looked down on. When I’m paying to be a guest I don’t expect the world but expect to feel welcome when I walk through the door. 5. Menu both food and drinks very limited. The above may seem picky on some points but I have done a lot of travelling recently and it’s the small things that make a hotel when I worked in retail (customer services) we were constantly drilled remember the basics and it seems to be missing here. I’ve always been impressed with the H10 hotels I’ve stayed in and this hotel has the potential to be great but that was not my experience with this stay.

Carlos Portillo

5/5

16 Jan, 2024

Excellent breakfast. Very friendly staff. Rooms were a little small but they did exactly what we needed so not much to complain about. Also, excellent roof top bar.

Ipek K

1/5

22 Nov, 2023

Our stay in general was going fine, until our final night, my sister got very sick. She had severe food intoxication and we even called a doctor through the reception. As her situation worsened, we decided that we had to stay for another night. I asked the reception for a room for another night (it was a Monday evening), but they told me that there were fully booked. However, as I was checking their availability on Booking or Agoda, it seemed like that had a couple of available rooms. They told me that they can book me another hotel nearby. But As my sister very very sick, it would be an hassle to move to another hotel. I asked them again to check their availability, but they insisted that they had no rooms. We, sadly, had to move to another hotel when my sister was hardly able to stand up. The hotel staff did not only “try” to accommodate us, but they did not even ask us if they can help with anything (such as carrying our bags or giving my sister food/drinks, asking how she was feeling, etc). It was so heartbreaking to see how some hotels treat you as “customers”, rather than guests…

5/5

31 Dec, 2023

Em D

3/5

13 Jan, 2024

Carlos Portillo

5/5

16 Jan, 2024

Excellent breakfast. Very friendly staff. Rooms were a little small but they did exactly what we needed so not much to complain about. Also, excellent roof top bar.

Ipek K

1/5

22 Nov, 2023

Veronica Esponda

4/5

16 Nov, 2023

I had customers spending the night there (they said the hotel rooms were good I didn't have a room myself) and we had lunch at the rooftop bar. Small menu, food just "ok" but prices a bit high for the food type. Nice view and very central near to the puerta de Alcalá and Retiro.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.