Hakone Highland Hotel

4.4/5(952 Reviews) rating

3 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

1/71

About hotel

Experience the serene tranquility of Hakone with a stay at the Hakone Highland Hotel. Conveniently located just steps away from the renowned Hakone Venetian Glass Museum, our hotel offers luxury and comfort for all weary travelers. Our hotel features 74 spacious and air-conditioned rooms, each designed with your comfort and convenience in mind. Relax in modern comforts like flat-screen TVs, complimentary wired and wireless internet access, and private bathrooms with either bathtubs or showers. You will also find safes and desks in each room for added convenience, along with daily housekeeping services. Take in the breathtaking views of the Sengokuhara Onsen and Susuki Prairie as you step out of our hotel. The nearby Hakone Venetian Glass Museum and Lalique Museum Hakone are must-see attractions for art lovers and enthusiasts. For a more laid-back stay, our hotel offers a beautiful terrace and garden where you can soak in the natural beauty of Hakone while staying connected with complimentary WiFi access. We cater to all types of travelers, including those on business. Take advantage of our 24-hour front desk, complimentary wired internet access, and luggage storage facilities. Our on-site restaurant serves delectable dishes throughout the day, and the bar is perfect for unwinding with your favorite drink. Start your day with a delicious cooked-to-order breakfast. Conveniently located near Haneda and Narita airports, our hotel is the perfect choice for your stay in Hakone. Book Hakone Highland Hotel room prices online now and discover the unmatched hospitality and enchanting charm of Hakone. Our address is Sengokuhara Shinanoki, Ashigarashimo-gun, Kanagawa250-0631, Japan.

Highlights

• Located in picturesque Hakone, within a 5-minute drive of popular attractions • 74 spacious, air-conditioned rooms with modern amenities • Free Wi-Fi and wired internet in all rooms • Easy access to the closest airports: Haneda (120.4km) and Narita (175.5km) • Nearby attractions: Hakone Venetian Glass Museum (0.3km), Sengokuhara Onsen (0.1km), Lalique Museum Hakone (1.3km) • Ideal for both casual and business travelers • On-site restaurant and bar for convenient dining options • Terrace and garden for enjoying the views • 24-hour front desk, luggage storage, and free parking for added convenience • Proximity to major tourist spots like Ōwakudani (2.9km) and Hakone Gora Park (5.4km)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Vending machines

Accessible parking

Library

Terrace

Concierge desk

Breakfast available

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Vending machines

Accessible parking

Library

Terrace

Concierge desk

Food & Beverages

Breakfast available

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support true.

No rollaway/extra beds available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests booked in Half Board rates must check-in by 8 PM to receive dinner. Meals and futons for children ages 0-3 are not included in the room rate.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support true.

No rollaway/extra beds available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹19,042

₹25,340

25% OFF

+ ₹2,014 taxes / night

Earn 210 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

344 sq.ft (31.96 sq.mt)

Smoking policy – non-smoking available

Electric kettle

Refrigerator

Minibar

Free toiletries

Safe

Desk

Toilet

Housekeeping - daily

Air conditioning

Slippers

Private bathroom

Bathtub or shower

See All

OPTION 1

Refundable

₹19,042

₹25,340

25% OFF

+ ₹2,014 taxes / night

Update Price

Earn 210 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Sengokuhara, Hakone, Kanagawa (prefecture), 250-0631

View on Maps

Ratings & Reviews

4.4/5

952 Ratings

Sasithorn Burintrakul (Ying Aom)

5/5

3 Dec, 2023

I really love the hotel ambient and it's beautiful aroma smell inside. It's a peaceful hotel for relaxation. Room size is big with a nice garden and mountain view outside. The Onsen is public but separated between female and male. There are also streaming room and jacuzzi pool inside the Onsen. Food is awesome to both dinner and breakfast. Staffs are nice with service mind and helpful. The location is a bit further from town with many bus stops but it's worth for. If I have chance to go back, this hotel would be always my choice.

Jackie McLauchlan

2/5

10 Oct, 2023

I really wanted to love this hotel. However, It was a disappointment. Rooms were dated and grounds were unkept. Our family was not able to use the spa area due to an outdated policy for no tattoos. But that did not prevent the hotel from charging us for the hot springs use and added tax on top!! The restaurant (breakfast) food quality & service were very good, but expensive! We came back at 5:30pm and were going to have a drink and dessert in the lounge area but couldn't because they stopped serving at 4:30pm! What?! Pass on this hotel... at over $300.00 per night it is NOT worth the $$$$$. We stayed at 2 other hotels while in Japan, both were better at service, quality & pricing.

Gorka Beitia Zarandona

3/5

17 Sep, 2023

Very nice staff and good service. However the facilities and rooms are pretty dated and could use a renovation. The restaurant breakfast was underwhelming too, considering the price. Limited menu and average quality, a standard buffet could do much better.

Kelsey Bishop

2/5

1 Oct, 2023

I’m not really sure how this place has high reviews. It’s old, smells, and not comfortable. There seems to be a totally separate wing called the residences (where all the nice looking photos are taken) and the main hotel is so far from anything like that. It hasn’t been renovated at all and all the rooms smell of stale smoke. I really can’t recommend staying here.

Sasithorn Burintrakul (Ying Aom)

5/5

3 Dec, 2023

Jackie McLauchlan

2/5

10 Oct, 2023

Gorka Beitia Zarandona

3/5

17 Sep, 2023

李Chris

5/5

9 Jan, 2024

A quite and peaceful hotel just next to bus stop. Amazing Japanese style breakfast set and hot spring bath. Staff is able to communicate in English is a bonus.

Kelsey Bishop

2/5

1 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.