Hakone Hisui

4.5/5(237 Reviews) rating

4 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

1/42

About hotel

Escape to the awe-inspiring mountainside and discover the enchanting realm of Hakone Hisui, our exceptional 4-star hotel. Just a short 15-minute drive from the hustle and bustle of city life, you will be captivated by the peaceful and stunning natural surroundings of our tranquil oasis. Our pride and joy are our 8 magnificent and individually adorned guestrooms, each thoughtfully equipped with modern amenities, such as complimentary wired and wireless internet access and top-of-the-line flat-screen televisions. Indulge in the ultimate pampering experience in our luxurious bathrooms, complete with separate oversized soaking tubs and showers, complimentary deluxe toiletries, and hair styling tools. When you are ready to venture out and explore, you will find an abundance of exciting landmarks and attractions nearby. Immerse yourself in the vibrant local culture at the renowned Sengokuhara Onsen or the Hakone Village Samurai Museum, or take a leisurely stroll through the glorious Sengokuhara Susuki Prairie and the charming Hakone Venetian Glass Museum. For the avid golfer, the Daihakone Country Club and Fujiya Hotel Sengoku Golf Course are within easy reach. After an exhilarating day of adventures, spoil yourself with a rejuvenating spa experience at our exquisite facilities. Treat yourself to a variety of soothing massages, revitalizing body treatments, and invigorating facials. If you are seeking more leisurely activities, take a dip in our refreshing hot springs, relax in the tranquil sauna, or unleash your inner star at our lively karaoke lounge. Our hotel also offers convenient amenities such as complimentary wireless internet access, a vending machine, and an inviting shopping area. For our esteemed business-minded guests, we provide complimentary wired internet access and a round-the-clock front desk service to tend to your every need. We also offer complimentary parking for your convenience. Start your day with a delectable local cuisine breakfast at our renowned ICHIYUU restaurant, and end it with a mouthwatering dinner at ICHIYUU or a refreshing beverage at our vibrant bar and lounge. Conveniently located at 837 Sengokuhara, Hakonemachi, Ashigarashimo, Kanagawa-ken250-0631, Japan, our hotel is only a short 178.1 km distance from Narita International Airport. So why delay? Book your stay at Hakone Hisui today and immerse yourself in a rejuvenating experience surrounded by the stunning mountains of Hakone. Don't forget to take advantage of our affordable Hakone Hisui room prices and book Hakone Hisui online for the best rates.

Highlights

• 4-star hotel in the mountains, conveniently located near popular tourist attractions • Individually decorated guestrooms with modern amenities and free Wi-Fi • Onsite hot springs, spa services, and recreational activities such as karaoke • Within a 15-minute drive to Hakone Kowakien Yunessun and Gotemba Premium Outlets • Easy access to transportation with Narita Intl. Airport and railway station within 178km • Luxurious ICHIYUU restaurant serving local cuisine and a bar/lounge for drinks • Perfect for both casual and business travelers looking for a relaxing getaway or a productive trip • Shopping on site and free self-parking available • Walking distance to popular attractions such as Lalique Museum Hakone and Sengokuhara Onsen • Free daily breakfast made from local ingredients served from 7:30 AM to 10:00 AM.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Vending machines

Terrace

Sauna

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Vending machines

Terrace

Sauna

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a first aid kit, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Unicode Support true.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Children may not be eligible for complimentary breakfast.

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Cashless payment methods are available for all transactions.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Front desk staff will greet guests on arrival. Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a first aid kit, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Unicode Support true.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Children may not be eligible for complimentary breakfast.

Cashless payment methods are available for all transactions.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Front desk staff will greet guests on arrival. Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Pet Policy

Pets not allowed.

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Amenities

Location

Sengokuhara, Hakone, Kanagawa (prefecture), 250-0631

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Ratings & Reviews

4.5/5

237 Ratings

Mandy Chung

5/5

8 Dec, 2022

Ambience, spacious, onsen in room with great view! Dinner and breakfast of crafted delicacy. 💯

Rohan Muralee

5/5

25 Aug, 2018

Really nice, quiet resort hidden away from the busier touristy areas of the Hakone region. Regular shuttle buses take you to and from Gora station where you can get the ropeway or cable car / train to bigger towns. Deluxe rooms have their own private onsens which are very nice too!

Mark McVay

5/5

12 Apr, 2019

An absolutely first class Ryokan. Perfect location with a view of the mountains. Amazing Onsens and spa. Breakfast and dinner included. Each serving is a work of art. Staff delivers service at the highest level. Will be coming back

Mandy Chung

5/5

8 Dec, 2022

Ambience, spacious, onsen in room with great view! Dinner and breakfast of crafted delicacy. 💯

Rohan Muralee

5/5

25 Aug, 2018

Mark McVay

5/5

12 Apr, 2019

Naoko Reeves

5/5

15 May, 2018

Most beautiful and the gorgeous room I've ever stayed in any hot spring hotels. Private hot spring tub right outside of the bathroom was really nice addition.

Harri Santamala

5/5

19 Apr, 2019

Great hotel and spa experience. We enjoyed it very much and hope to come back some day.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.