Hakone Kowakien TEN-YU

4.3/5(1.58K Reviews) rating

4 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

194

1/194

About hotel

Escape the noise and hustle of the city and immerse yourself into the tranquility of Hakone at the renowned 4.5-star ryokan, Hakone Kowakien TEN-YU. Located just a short 5-minute stroll from the popular Okada Museum of Art and Hakone Kowakien Yunessun, our ryokan proudly offers a seamless blend of traditional Japanese hospitality and modern comforts. With 150 exquisitely designed guestrooms, our ryokan caters to every taste and preference, ensuring the perfect combination of luxury and convenience. Each room is fitted with an LCD television, refrigerator, and free Wi-Fi access, allowing you to stay connected throughout your stay. The rejuvenating spring water baths and complimentary toiletries in the bathrooms are a welcoming treat after a day of exploring Hakone. Indulge in the vibrant culture and attractions of Hakone, including the Hakone Open Air Museum, Hakone Museum of Art, and Hakone Gora Park, all within easy reach from our ryokan. For a truly revitalizing experience, pamper yourself with a wide selection of massages and treatments at our full-service spa. Soothe your senses in our traditional Japanese hot springs or relax in our sauna. Our concierge services, gift shops, and complimentary newspapers in the lobby add to the convenience and comfort of our guests. Our 24-hour front desk and multilingual staff are always at your service, ensuring all your needs are met. Dine on mouth-watering dishes at our on-site restaurant, Geihinkan (Steak), and sip on refreshing drinks at our bar/lounge. Our ryokan is the perfect choice for your next trip to Hakone, whether it's for business or leisure. With its proximity to top tourist spots and major airports (Haneda Airport - 95.1 km, Narita Intl. Airport - 162.5 km), Hakone Kowakien TEN-YU offers affordable accommodations suitable for a variety of travelers. Book now and experience the best of traditional Japanese hospitality. Conveniently located at 1297 Ninotaira, Kanagawa250-0407, Japan, reach us easily and embark on a memorable journey.

Highlights

• 4.5-star ryokan in Hakone, steps away from Okada Museum of Art and Hakone Kowakien Yunessun • 150 guestrooms with modern amenities and complimentary Wi-Fi • Nearby attractions within 2 km include Hakone Open Air Museum, Miyagino Hayakawa Breakwater Cherry Blossoms, and Ōwakudani • Hot spring and sauna facilities on-site, as well as a full-service spa for relaxation • Complimentary newspapers, 24-hour front desk and multilingual staff for business travelers • On-site dining options at Geihinkan(Steak) and a bar/lounge for casual travelers • Approximately 95.1 km from Haneda Airport (HND) and 162.5 km from Narita Intl. Airport (NRT)

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

150

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Vending machines

Terrace

Concierge desk

Sauna

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Vending machines

Terrace

Concierge desk

Sauna

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Unicode Support false.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property. . Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Hot springs access available from 5:00 AM to midnight.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation..

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Cashless payment methods are available for all transactions.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Unicode Support false.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Hot springs access available from 5:00 AM to midnight.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation..

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

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Amenities

Location

Ninotaira, Hakone, Kanagawa (prefecture), 250-0407

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Ratings & Reviews

4.3/5

1.58K Ratings

Steve Hunter

5/5

8 Jan, 2024

I genuinely can’t understand any of the negative reviews of this place. It is listed as a 3-star hotel, but it is better than most 5-star hotels I have stayed at in the USA. From arrival the service was incredible. We unfortunately don’t speak Japanese (yet) and they had an English speaking employee at the front desk to check us in. She gave a detailed introduction to the amenities and we went to our room, which is also amazing. For those complaining about the mineral residue in the outdoor tubs, you must understand that it is actual hot spring water which contains minerals. It is inevitable and authentic. I have not had the food here yet, and will update this review once I have. So far, outstanding.

Ben Lau

4/5

23 Dec, 2023

I was disappointed with my experience this time compared to my previous stay. During my previous visit, I enjoyed the delicious dinner and breakfast options, and the overall dining experience was excellent. However, this time, I noticed a shift to a semi-buffet style where guests had to serve themselves rice, soup, and dessert. Personally, I felt that this change took away from the traditional onsen dinner experience that I had enjoyed before. Additionally, the taste and presentation of the food were not up to the same standard as my previous visit. I believe that maintaining the authenticity of the dining experience and ensuring consistently high standards of taste and presentation are important in providing a memorable experience for your guests. I wanted to share my feedback in the hope that it can contribute to improvements and help Hotel Tenyu maintain its reputation.

Amanda

5/5

28 Sep, 2023

I can’t say enough good things about my experience at this hotel. The room was spotless and extremely comfortable. The garden and views were beautiful - and every detail was taken care of from the moment you arrived. There were complimentary fresh cold teas, hot tea/coffee, and sparkling wine in the lobby - and you were given tokens for the ice cream machines. There is a hot foot bath on the terrace. The private onsen tub on the room balcony was so relaxing and peaceful. There’s a lovely gift shop featuring local items at reasonable prices. The food was fantastic - wonderful and diverse breakfast buffet choices with crab legs and other premium items. I had the Kaiseki dinner both nights (different menus) and the food was beautiful, delicious, and featured high quality ingredients. The hotel provided clear written English information about the services and amenities, and the staff were all extremely warm and friendly. There’s a well stocked convenience store in the complex and it’s very easy to catch transportation to the sightseeing spots in the area but you will be tempted to not leave the hotel!

Jimmy Oh

5/5

22 Jan, 2024

This was exactly what we needed after the sensory overload in Tokyo. We were greeted by the friendly staff at the door after taking a free shuttle from the train station - we opted for a local train, took 30 minutes longer but went through much of the scenic views Hakone has to offer. We also opted for the Shabu-Shabu dinner which was great and paired with local sake. This place boasts the variety in the breakfast option and it did not disappoint.

ewnyMetroExpress

1/5

8 Dec, 2023

As a foreign traveler, I have the language barrier and smartphone disadvantage. I explain to the front desk and hope they could make a phone call to a local hot spring which I have reserved, but they insist I must do it myself and can use the phone inside my room (not free). I join the ¥5,800 dinner, delicious but too little food, I have to eat a few bowls of rice. The unlimited food area serves only raw and authentic Japanese food, the fruit is definitely not fresh. Also, I only have one glass of sake, not as what the package says "unlimited." After hot spring, I drink the tea and eat an ice cream bar, I have immediate diarrhea. Late check out incurs additional charge. This could be a Japanese culture. This place is not convenient and not cheap. Plan smart. I don't think I'll return.

Steve Hunter

5/5

8 Jan, 2024

Ben Lau

4/5

23 Dec, 2023

Amanda

5/5

28 Sep, 2023

Jimmy Oh

5/5

22 Jan, 2024

ewnyMetroExpress

1/5

8 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.