HAKONE Setsugetsuka

4/5(1.99K Reviews) rating

3 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

1/70

About hotel

Looking for an affordable yet exceptional stay in Hakone? Look no further than HAKONE Setsugetsuka. With its convenient location at 1300-34 Gora, Kanagawa250-0408, Japan, this traditional Japanese ryokan offers a peaceful retreat in the midst of nature's splendor. Featuring 158 tastefully designed guestrooms, HAKONE Setsugetsuka effortlessly combines modern comforts with traditional aesthetics. Each room comes equipped with a flat-screen television, complimentary Wi-Fi, and even a cozy fireplace for those chilly evenings. Luxuriate in the deep soaking bathtub and take advantage of the complimentary toiletries in your private bathroom. Wake up to the stunning views of the surrounding mountains and gardens as you start your day in this serene haven. Conveniently located near popular attractions like Hakone Kowakien Yunessun and Lake Ashi, HAKONE Setsugetsuka is the perfect base for exploring the best of Hakone. Spend a relaxing day at Hakone Gora Park, appreciate the art at the Hakone Museum, or take a stroll through the picturesque Miyagino Hayakawa Breakwater Cherry Blossoms. After a day filled with adventure, unwind in the tranquil garden or stay connected with the free Wi-Fi. HAKONE Setsugetsuka also offers 24-hour front desk service, luggage storage, and complimentary parking for your convenience. Indulge in delicious Japanese delicacies at the on-site restaurant, made with fresh locally sourced ingredients. With its exceptional location, modern amenities, and warm hospitality, HAKONE Setsugetsuka is the perfect choice for a culturally enriching experience in Hakone. Book HAKONE Setsugetsuka room prices online now and immerse yourself in the enchanting charm of Japan's nature and culture.

Highlights

• Conveniently located in the scenic area of Hakone (Gora) • Close to popular attractions such as Hakone Gora Park and Hakone Open Air Museum • Easy access to transportation with distances of only 2 km to Hakone Kowakien Yunessun, 3.9 km to Pola Museum of Art, and 6 km to Museum of the Little Prince • Luxurious stay in one of 158 guestrooms with fireplaces and flat-screen TVs • Complimentary Wi-Fi and deep soaking bathtubs in every room • Relaxing garden and free Wi-Fi access available for all guests • Ideal for both casual travelers and business travelers • Hassle-free with 24-hour front desk, luggage storage, and elevator services • Delicious onsite dining at the restaurant • Free self-parking for guests with own vehicles

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

158

Popular Amenities

24-hour front desk

Lift/ Elevator

Accessible parking

On-Site parking

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Accessible parking

On-Site parking

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve access to the hot springs.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Requests for dietary restrictions or food allergies cannot be accommodated.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Unicode Support false.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Staff wears personal protective equipment.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

Children stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. Disposable personal items are available in the lobby.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve access to the hot springs.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Requests for dietary restrictions or food allergies cannot be accommodated.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Unicode Support false.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Staff wears personal protective equipment.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

Children stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms..

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. Disposable personal items are available in the lobby.

Pet Policy

Pets not allowed.

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Amenities

Location

G_ra, Hakone, Kanagawa (prefecture), 250-0408

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Ratings & Reviews

4/5

1.99K Ratings

geffers

4/5

17 Dec, 2023

It’s a great Japanese style hotel next to the train station with Hot spring baths. There are even outdoor bathtubs in every rooms balcony. There are also restaurants which serve delicious food. However the room air circulation isn’t the best as it gets really hot easily once all doors are closed, making it hard to sleep . But overall a decent Japanese hotel especially with the spring baths.

Robert Zhu

5/5

21 Jan, 2024

Really nice onsen experience. They had 3 private onsens along with 2 public ones. The onsens all are outdoors and it was a very nice relaxing experience after a long day’s walk. The rooms were also spacious and traditional Japanese style - had a very comfortable stay Only downside is that there is not too many food options around Gora area at night however.

Kristina Lim

3/5

24 Oct, 2023

We stayed for one night and got dinner & breakfast included which worked out well as there's nothing really nearby. Hotel was easy to get to as it was right in front of the Gora station. The hotel staff were extremely friendly, but the hotel building and rooms were really old. Shower & in room onsen were also super dirty and full of limescale/mould. They had three private use onsen available which is nice if you're going as a couple or a small group traveling together. I won't be coming back again.

Jade

5/5

2 Oct, 2023

First and foremost, this ryokan is a little outdated, as if it peaked in the 90's. My travel agency booked two nights including meals (vegetarian which had to be requested in advance). There is nothing I can say about the ryokan except for the layout. It can be confusing and the front desk needs to better direct guests to the moon building. My room had all that I needed with the outdoor bath. It was glorious taking a bath in the morning or evening. The onsen was nice too - I appreciate the warm water of one bath. I have no tolerance for the 44 degree celsius water. I prefer the privacy of the private bath tub but also the experience of the onsen. The meals themselves were insanely proportioned and tasty. My dishes included unseasoned tofu and lots of mushrooms but that's to be expected. I never finished the meals because there was so much food. The ryokan is located within 5 minutes of a cable train station but the town is sleepy and there isn't much to do. That shouldn't be a problem since there are attractions and activities a few train stops away. Oh, the one complaint I do have: the in-room massage is done on the bed. It's unusual. I thought there would be a portable massage table. The massage was fine but would've been more comfortable had it been done on a massage table. Overall, 4.5 stars. It's not Park Hyatt quality nor is it a highway motel. For what it is, a large ryokan in a remote (ish) location, it has everything you need and then some.

geffers

4/5

17 Dec, 2023

Robert Zhu

5/5

21 Jan, 2024

Kristina Lim

3/5

24 Oct, 2023

Michael Yuan

5/5

24 Sep, 2023

Hot spring experience was absolutely amazing. Having your own personal, outdoor bath was luxury. You can enjoy staying in the bath for hours. The public outdoor baths were cool, but the water in the hose to rinse yourself is extremely cold.

Jade

5/5

2 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.