Hakone Suishoen

google-logo4.5/5(343 Reviews)rating3 Star HotellocationPinHakone, Kanagawa (prefecture)
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    About hotel

    Experience the ultimate escape at a lavish spa hotel nestled among the peaceful and scenic landscapes of beautiful Hakone. Located just a short, scenic drive from the stunning Lake Ashi and the world-renowned Okada Museum of Art, this hotel offers a tranquil respite from the hustle and bustle of city life. Upon arrival, prepare to be swept away by the lavishness of the 23 generously sized guestrooms, each featuring a private spa tub for a revitalizing soak. And with complimentary high-speed wireless internet, you can stay connected while indulging in all the luxurious amenities, including deep therapeutic soaking tubs and premium bath supplies in each of the lavish en-suite bathrooms. But the indulgence doesn't stop there. Immerse yourself in the rich local culture by venturing to nearby attractions such as the Hakone Open Air Museum, Hakone Gora Park, and Hakone Kowakien Yunessun, all just a short 1.8 kilometer distance away. From awe-inspiring waterfalls like the beautiful Chisuji Falls to the iconic Ōwakudani volcanic valley, you'll be left in awe by the natural wonders of Hakone. Plus, with the hotel's convenient train station pickup and drop-off service, getting around the area has never been easier. For those in search of pure relaxation, look no further than the hotel's spa, offering a variety of indulgent body treatments and invigorating facials to help you unwind and recharge. With complimentary amenities like free high-speed wi-fi and personalized concierge services, every aspect of your stay will be hassle-free and stress-free. And when it's time to dine, start your day with a delicious complimentary full breakfast, or take pleasure in a mouthwatering meal at the hotel's exquisite restaurant. Wrap up your evenings with a refreshing drink at the bar/lounge, the ultimate place to unwind after a day of exploration. But beyond the luxurious amenities and exceptional service, this hotel is committed to providing comfortable and authentic experiences for all guests. With a 24-hour reception, complimentary daily newspapers in the lobby, and secure luggage storage, no detail is overlooked. Plus, with convenient free self-parking available onsite, your stay will be effortless and convenient from start to finish. Don't miss the opportunity to book your stay at this captivating spa hotel in Hakone, where affordable luxury, convenience, and natural beauty intersect. Leave behind the ordinary and indulge in a world of pure bliss.
    Highlights
    • Located in Hakone, within a 15-minute drive from Lake Ashi and Okada Museum of Art • Short walk (0.6 km) to Hakone Kowakien Yunessun • Within 20 km of Gotemba Premium Outlets for shopping • 23 guestrooms with private spa tubs and complimentary WiFi • Spa with body treatments and facials on-site • Close proximity to various attractions such as Hakone Open Air Museum and Hakone Ropeway • Affordable luxury with complimentary full breakfast and on-site restaurant • Free self-parking and train station drop-off service • Ideal for both casual and business travelers • Concierge services and 24-hour front desk for convenience
    Read More

    Quick Facts

    Check-In
    3:00 PM
    Check-Out
    11:00 AM
    Rooms
    23
    Popular Amenities
    Popular Amenities
      General Amenities

      24-hour front desk

      Hotel safe deposit box (not room safe box)

      Newspaper

      Smoke-free property

      Bell staff/porter

      Terrace

      Concierge desk

      Sauna

      Services

      Train Station Drop Service

      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

      This property accepts credit cards.

      Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

      Property does not require health documentation at check-in.

      Professional property host/manager.

      Property confirms they are implementing guest safety measures.

      Temperature checks are available to guests.

      Unicode Support true.

      Staff temperature checks are conducted regularly.

      Property confirms they are implementing enhanced cleaning measures.

      Guests are provided with free hand sanitizer.

      Property is cleaned with disinfectant.

      Staff wears personal protective equipment.

      Property does not offer onsite COVID-19 testing.

      Masks are compulsory at the property.

      Commonly-touched surfaces are cleaned with disinfectant.

      No elevators.

      Special check-in instructions

      You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

      We have included all charges provided to us by the property..

      The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

      Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

      Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property. Japanese futons are provided based on the number of adults in the reservation. Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

      Pet Policy

      Pets not allowed.

      Service animals are allowed.

      Property Rules
      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Property Rules
        Check-in instructions

        Extra-person charges may apply and vary depending on property policy.

        Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

        Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

        This property accepts credit cards.

        Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

        Property does not require health documentation at check-in.

        Professional property host/manager.

        Property confirms they are implementing guest safety measures.

        Temperature checks are available to guests.

        Unicode Support true.

        Staff temperature checks are conducted regularly.

        Property confirms they are implementing enhanced cleaning measures.

        Guests are provided with free hand sanitizer.

        Property is cleaned with disinfectant.

        Staff wears personal protective equipment.

        Property does not offer onsite COVID-19 testing.

        Masks are compulsory at the property.

        Commonly-touched surfaces are cleaned with disinfectant.

        No elevators.

        Special check-in instructions

        You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

        We have included all charges provided to us by the property..

        The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

        Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

        Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property. Japanese futons are provided based on the number of adults in the reservation. Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

        Pet Policy

        Pets not allowed.

        Service animals are allowed.

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        Amenities

        Location
        Kowakudani, Hakone, Kanagawa (prefecture), 250-0406

        Ratings & Reviews

        4.5/5

        343 Ratings

        Amit S
        google-logo
        5/5
        20 Oct, 2023

        One of the best stays of my life. Everyone should experience a Ryokan in their life and this one takes the cake. Great staff and service is just a small part of it. A private Onsen overlooking lush green trees with a river flowing through is a view that stays with you. Luxury amenities that are totally worth the price. The chef was so amazing at accommodating all dietary restrictions. The dinner and breakfast (both Japanese style) were experiences of a lifetime. The staff was in constant communication with us well before our arrival. Highly recommended.

        Read More
        Winnie Leung
        google-logo
        5/5
        13 Nov, 2023

        Very professional service! The staff there really take care of you and offer free rides to and from train station. Rooms are really nice and of quality! The traditional Japanese meals are very special and have huge variety too!

        Read More
        Spencer Lee
        google-logo
        5/5
        23 Sep, 2023

        Amazing experience. Well worth the price in my opinion. They really did their best to accommodate any dietary restrictions. The in room baths were nice, I really liked how the bath temperature could be self adjusted, as I’ve been to other ryokans before and they were always boiling hot.

        Read More

        4.5/5

        343 Reviews

        Amit S
        google-logo
        5/5
        20 Oct, 2023
        One of the best stays of my life. Everyone should experience a Ryokan in their life and this one takes the cake. Great staff and service is just a small part of it. A private Onsen overlooking lush green trees with a river flowing through is a view that stays with you. Luxury amenities that are totally worth the price. The chef was so amazing at accommodating all dietary restrictions. The dinner and breakfast (both Japanese style) were experiences of a lifetime. The staff was in constant communication with us well before our arrival. Highly recommended.
        Winnie Leung
        google-logo
        5/5
        13 Nov, 2023
        Very professional service! The staff there really take care of you and offer free rides to and from train station. Rooms are really nice and of quality! The traditional Japanese meals are very special and have huge variety too!
        Spencer Lee
        google-logo
        5/5
        23 Sep, 2023
        Amazing experience. Well worth the price in my opinion. They really did their best to accommodate any dietary restrictions. The in room baths were nice, I really liked how the bath temperature could be self adjusted, as I’ve been to other ryokans before and they were always boiling hot.
        Kore Kai Liow
        google-logo
        5/5
        4 Sep, 2023
        Look no further if you are looking for a place to stay at Hakone! Great rooms and facilities but the staff made it memorable. Kanako went out her way to made a picture of our wedding anniversary made for us overnight - expect Ritz Carlton service and nothing less! Kudos also to chef Narita and Sofia for exceptional service!
        Miya Chan
        google-logo
        1/5
        15 Sep, 2023
        I would give 0 star if I can for their customer service. I made a booking via Expedia and Agoda and sent them an enquiry regarding the children meal details, they replied my first enquiry in Expedia at first and no longer reply my further enquires regarding the children meals. I thought they just overlooked my message and I resend again, yet still got no reply after 2 weeks. I tried to contact them via Agoda and again no reply at all for many days. I expect at least a reply from this so called 5 star hotel? Finally I sent them an email directly to ask about the status of my enquiries and tell them if I do not hear from them I might have to cancel the booking. what surprised me the most is they replied within hours and said I can cancel the booking by myself via Expedia. We believe this company do not want to take our booking, possibly racist issue? I don't know and I am very disappointed with their behaviour and customer service. Be aware if you would like to book this place as they might treat customers differently.

        All Policies

        All Policies
          Booking Policy
          It is mandatory for all guests to present valid government photo ID’s at the time of check-in.
          The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.
          Extra guests are subject to availability. And it might incur additional charges.
          If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.
          Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.
          Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
          The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.
          Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.
          Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.
          For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.
          The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.
          If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.
          If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.
          Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.
          Hotel Cancellation Policy
          User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.
          Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.
          User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.
          Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.
          Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.
          If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          In case of no show at the hotel, you'll be charged the entire booking amount.
          If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.
          Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.
          The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.
          Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.
          Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.
          If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.
          Modification and Reschedule Policy
          Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.
          After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.

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          Kanagawa (prefecture)
          Kanagawa (prefecture)
          250-0406
          JP

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          5

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          10

          4.5

          343

          24-hour front desk

          Hotel safe deposit box (not room safe box)

          Newspaper

          Smoke-free property

          Bell staff/porter

          Terrace

          Concierge desk

          Sauna

          Train Station Drop Service