Hakoneonsen Sanso Nakamura

3.7/5(212 Reviews) rating

2 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

Hakoneonsen Sanso Nakamura exterior_detail

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About hotel

Discover the hidden gem of Hakone at the charming Hakoneonsen Sanso Nakamura hotel. Set amidst the serene landscapes, this mountain retreat offers a peaceful sanctuary for those looking to escape the hustle and bustle of daily life. Perfectly situated near the Hakone Venetian Glass Museum, as well as other popular attractions, our hotel seamlessly combines nature's beauty with cultural experiences for an unforgettable stay. Indulge in our selection of 16 luxurious guestrooms, each designed with your comfort in mind. Enjoy modern amenities such as complimentary Wi-Fi and unwind in our opulent bathrooms, complete with separate bathtubs and showers. Our natural spring water baths will leave you feeling rejuvenated. With daily housekeeping, your room will always be in top-notch condition. Immerse yourself in the local culture by visiting nearby attractions including the famed Sengokuhara Onsen or the Pola Museum of Art. Golf enthusiasts can tee off at the prestigious Daihakone Country Club or the nearby Fujiya Hotel Sengoku Golf Course. For a taste of the region's rich history, be sure to check out the Lalique Museum Hakone and the Hakone Village Samurai Museum. After a day of exploring, relax in our hot springs or take in the stunning views from our enchanting garden. Stay connected with our complimentary Wi-Fi, plan your itinerary with the help of our tour and ticket assistance, or host events in our elegant ballroom. Our 24-hour front desk, luggage storage, and safe deposit box are available for your convenience, ensuring a stress-free stay. Satisfy your cravings at our on-site restaurant, where mouthwatering Japanese cuisine will delight your taste buds. And don't miss out on our full breakfast, available for a small fee each morning. Conveniently located just a minute away from the Pola Museum of Art and a short distance from the Narita International Airport, Hakoneonsen Sanso Nakamura is the ideal choice for your home away from home in Hakone. Don't miss out on the affordable Hakoneonsen Sanso Nakamura room prices. Our address is 1283-97 Sengokuhara, Kanagawa-ken250-0631, Japan.

Highlights

• Situated in the beautiful mountains of Hakone • Luxurious hot spring facilities • Only 1-minute drive from the Pola Museum of Art • Convenient 8-minute drive from Hakone Kowakien Yunessun • Surrounded by popular attractions, including the Hakone Venetian Glass Museum (1km) and Pola Museum of Art (1.3km) • 16 cozy and air-conditioned guestrooms with complimentary Wi-Fi • Comfortable and spacious bathrooms with separate bathtubs and showers • Daily housekeeping for a hassle-free stay • Ideal for both casual and business travelers • Within easy reach of transportation hubs with a 178.8km distance from Narita Intl. Airport and a 12.5km distance from the nearest railway station • Relaxing hot springs and a beautiful garden for guests to enjoy • Convenient amenities such as complimentary Wi-Fi, tour/ticket assistance, and a ballroom • 24-hour front desk, luggage storage, and safe deposit box for business travelers • On-site restaurant offering satisfying meals and full breakfast options (for a fee) • Free self-parking for added convenience.

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Vending machines

Breakfast available

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Vending machines

Food & Beverages

Breakfast available

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Guests traveling with a service animal must contact the property in advance.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support true.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Cashless payment methods are available for all transactions.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property in unable to accommodate most dietary and food allergy restrictions. Guests with allergies should contact the property in advance.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Guests traveling with a service animal must contact the property in advance.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support true.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Pet Policy

Pets not allowed.

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Amenities

Location

Sengokuhara, Hakone, Kanagawa (prefecture), 250-0631

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Ratings & Reviews

3.7/5

212 Ratings

Martin Schafer

2/5

27 Oct, 2023

Sorry to have to post a negative review, but unfortunately that’s what it has to be. This property is thoroughly overpriced. We paid A$180/night. We didn’t even get a bed. They supplied a 5 cm thick mat(no mattress) for each of us and my partner and I ended up with excruciating back pains! The pictures supplied at the Agoda app only showed rooms with beds and mattresses! There were no chairs in the bedroom and as we are in our sixties, it was incredibly uncomfortable. No on suite, wash basins were in the hallway, no privacy whatsoever. Only shower was in the public onsen! Toilets were shared! Unbelievable for such a price tag! Location was remote and accessibility was difficult and up a steep hill. There was a policy pointed out in the information booklet supplied, that you can’t bring any food or drink into your room and that you you have to remove all your rubbish from the property yourself! Absolutely incredible! Pricing for food in the property was very high compared to other places we stayed at in Japan. The closest restaurant was about 800 meters distant down the steep hill! The staff were reasonably friendly, but we had the impression of the owner being a smiling assassin and they don’t hardly speak anything but Japanese! Very poor effort for an internationally acclaimed tourist destination! This is not a negative comment but just a warning for future references - the onsen was at times below the requested temperature and my partner wore some of her silver jewellery in the onsen and it turned black. A warning sign would be appropriate. Hope this will assist future potential clients in their choices, we will definitely never stay there ever again.

R C

4/5

6 Sep, 2023

Traditional Japanese hot spring house. Staff are friendly, accommodating and helpful, and can speak some English. There are several levels of stairs at the entrance to this hill-based building. More stairs inside the house. If you are traveling with many luggages then it’s not recommended. The front desk staff would help with carrying luggages though. Classic hot spring experience. In-house dinner and breakfast very high quality. There are not too many restaurants nearby so it’s the best to reserve meals with them.

Drew Coles

3/5

20 Apr, 2023

You get what you pay for here. It's cheap and the big onsen is nice, great for a nice soak, but the hotel is very old and shows its age (in not the nice kind of way). Rooms were fine but there was no food service offered (the chef was off duty I guess?) and overall the atmosphere was a bit run down. Even though there were lots of other guests, it felt like a bit of a ghost town. The host was somewhat courteous, but also gave us the feeling like we weren't wanted there and we didn't feel very welcome. Anyways, it's good value for what you pay but don't expect a lot.

Ruth Poh

1/5

23 Dec, 2022

Spent 20,000 yen per night. Too pricey for what we got. We got a small room. The toilet, basin and shower/baths were all shared no en suite toilet. The photo on agoda shows a nice bath but that is the communal bath. The photo shows a nice room, but in fact once the sleeping mats are out u hardly have space to even open your luggage. First, it is hard to get to. You have to carry your luggage up the hill and carry them up uneven cobbled stone steps. There are no proper pedestrian path. Difficult for elderly and families. Second, if you want to bathe alone there is no individual person shower facility. There are two communal baths which rotates every half a day between male and female. One is large and beautiful as you see in their pic. The other is tiny which only fits 3 ppl. Third, we expected them to make up our room but they didnt. Fourth, the walls are thin. We could hear the family with kids next to us. We also expected alot more amenities without having to pay. Like extra towels in the room, mosituriser, etc. The other inn we stayed in provided them and we thought it was standard basic provision. The main nice thing about it is breakfast. That was wonderful along with the very polite waiter.

SALLY CHUNG

4/5

2 May, 2023

Initially, I had reservations about staying at this ryokan, given the mixed reviews about its location and services. It is situated on the top of a semi-steep hill, which can make the journey challenging for travelers with heavy luggage and those using public transportation (40 minutes by bus from Hakone-Yumoto). However, because we were traveling with carry-ons and backpacks, the trek was manageable, although still a bit of a hike. I would argue that the only major downside of this ryokan is its location. Regarding its services, we were satisfied with the check-in, reception, and check-out process. The managers were cordial and polite. If you are looking for a traditional Japanese ryokan experience (with yukata, real onsen water, and omakase meal), I strongly recommend spending a night here and using the onsen as much as possible. The onsen had real sulfuric water and a great view of a little garden. I can't speak to the food because I opted to eat in town and another caveat I have is that since the ryokan is situated so remotely, there aren't too many places to dine around it unless you venture into town. While it may not be the cleanest or fanciest accommodation, our expectations were clear on that. We were more interested in having a traditional Japanese ryokan experience, which we enjoyed contentedly at the price point we paid.

Martin Schafer

2/5

27 Oct, 2023

R C

4/5

6 Sep, 2023

Drew Coles

3/5

20 Apr, 2023

Ruth Poh

1/5

23 Dec, 2022

SALLY CHUNG

4/5

2 May, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.