Hangzhou Capital Star Hotel

4 Star Hotel locationPin

Hangzhou, Zhejiang

Hangzhou Capital Star Hotel exterior_detail

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About hotel

Welcome to Hangzhou Capital Star Hotel, a luxurious 4-star retreat in the heart of Hangzhou, China. Boasting a unique blend of modern sophistication and historic charm, our hotel stands out as an ideal destination for discerning travelers seeking a truly unforgettable experience. From the moment you arrive, you will be captivated by the architectural elegance and interior design that define our hotel. Lavish furnishings, art collections, and signature elements create an inviting atmosphere that sets us apart from the rest. Our 289 individually decorated guestrooms offer a comfortable sanctuary with minibars, flat-screen televisions, and complimentary wireless Internet access. The bathrooms feature showers, complimentary toiletries, and hair dryers for your convenience. Whether you choose a luxurious suite or a spacious room with breathtaking views, personalized service ensures a comfortable stay for every guest. Indulge in world-class amenities at Hangzhou Capital Star Hotel, including a state-of-the-art spa and wellness center where you can pamper yourself with rejuvenating treatments. Our three restaurants serve exquisite dining options that celebrate local flavors and international cuisine, while the bar/lounge is the perfect spot to unwind with a drink. For business travelers, we offer a business center, meeting rooms, and concierge services to cater to your needs. Located in Gongshu, our hotel is within a 5-minute drive of Hangzhou Tower Shopping Mall and Wulin Square, with easy access to iconic landmarks such as Broken Bridge and West Lake. Immerse yourself in the local culture and attractions near our hotel, and explore the vibrant surroundings that enhance your guest experience. Whether you're seeking relaxation or productivity, Hangzhou Capital Star Hotel is the perfect choice for your next stay in Hangzhou. Book online now and experience the epitome of luxury and hospitality at our esteemed establishment..

Highlights

• Well Situated in Hangzhou (Gongshu), just a 5-minute drive from Hangzhou Tower Shopping Mall and Wulin Square • 289 individually decorated guestrooms with minibars, flat-screen TVs, and complimentary Wi-Fi • Bathrooms equipped with showers, toiletries, and hair dryers for guest convenience • Nearby attractions include Wulinmen Wharf, Zhejiang Museum of Natural History, and West Lake • Full-service spa on-site for relaxation and pampering • Business center, complimentary newspapers, and dry cleaning services available • 3 restaurants offering a variety of dining options, plus room service and a bar/lounge • Buffet breakfast served daily from 7:00 AM to 10:30 AM for a fee • Nearest major airport, Hangzhou (HGH-Xiaoshan Intl.), is 30.9 km away • Complimentary wireless Internet access and concierge services provided • 7 meeting rooms available for events, with free self-parking on-site • Within close proximity to Hangzhou Opera, Zhejiang Science and Technology Museum, and more • Amenities include safes, desks, and phones with free local calls in guestrooms • Well-equipped fitness center and outdoor pool for guest use • Unique dining options ranging from rooftop fine dining to casual cafe fare • Sustainable practices in place to appeal to eco-conscious travelers • Panoramic city views available from luxurious suites • Personalized concierge assistance for a tailored guest experience.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

289

Popular Amenities

Lift/ Elevator

Locker Room

Newspaper

Smoke-free property

Concierge desk

Breakfast available

Business center

Show all Amenities

General Amenities

Lift/ Elevator

Locker Room

Newspaper

Smoke-free property

Concierge desk

Food & Beverages

Breakfast available

Services

Gym

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support true.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Contactless check-in and contactless check-out are available.

There is no front desk at this property.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support true.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Contactless check-in and contactless check-out are available.

There is no front desk at this property.

Pet Policy

Pets not allowed.

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Amenities

Location

Gong Shu Qu, Hangzhou, Zhejiang, 310000

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All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.