HANZ Ailen Garden Hotel

3.9/5(204 Reviews) rating

2 Star Hotel locationPin

Ho Chi Minh City, Binh Duong

1/8

About hotel

Welcome to HANZ Ailen Garden Hotel, a luxurious retreat in the heart of Ho Chi Minh City that promises an unforgettable stay for discerning travelers. Located in District 1, just a stone's throw away from Bui Vien Walking Street and a short drive from Ben Thanh Market, our hotel offers a perfect blend of modern sophistication and historic charm. Step into our elegant lobby, adorned with lavish furnishings and art collections that create an inviting atmosphere, setting the tone for a truly memorable experience. With 60 guestrooms designed to make you feel at home, each room features complimentary wireless Internet access, desks, and separate sitting areas for your comfort. Housekeeping is provided on request to ensure a seamless stay. Explore the vibrant neighborhood surrounding the hotel, with attractions like Pham Ngu Lao Street, September 23 Park, and Tao Dan Park just a short walk away. For those looking to indulge in shopping and dining, Ben Thanh Market, Saigon Square, and Benthanh Street Food Market are within easy reach. Immerse yourself in the local culture and attractions, with the Ho Chi Minh City Museum of Fine Arts and Golden Dragon Water Puppet Theatre nearby. The nearest major airport, Tan Son Nhat Intl. Airport, is just a 7.9 km drive from the hotel. At HANZ Ailen Garden Hotel, we offer a range of amenities to enhance your stay, including complimentary wireless Internet access, concierge services, dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self-parking is available onsite for your convenience. Indulge in a world-class experience at our spa and wellness center, or savor exquisite dining options that celebrate local flavors and international cuisine. Our personalized service ensures a comfortable stay for every guest, with luxurious suites and spacious rooms offering breathtaking views of the city. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, HANZ Ailen Garden Hotel caters to all your needs. Book HANZ Ailen Garden Hotel online now and experience the epitome of luxury in Ho Chi Minh City. Your unforgettable stay awaits at 283/33 Pham Ngu Lao, Ben Thanh Market 700000, Vietnam...

Highlights

• Conveniently located in District 1, just a 2-minute walk from Bui Vien Walking Street • Within a 5-minute drive to the bustling Ben Thanh Market for a cultural shopping experience • Close proximity to popular attractions like Pham Ngu Lao Street, September 23 Park, and Tao Dan Park • Explore nearby landmarks such as the Ho Chi Minh City Museum of Fine Arts and Golden Dragon Water Puppet Theatre • Easy access to transportation with Tan Son Nhat Intl. Airport just 7.9 km away • 60 well-appointed guestrooms with complimentary Wi-Fi and comfortable workspaces • Enjoy amenities like concierge services, dry cleaning, and luggage storage for a hassle-free stay • On-site dining options and nearby eateries offer a variety of culinary experiences • Relax at the state-of-the-art spa, take a dip in the outdoor pool, or work out at the 24-hour fitness center • Differentiate your stay with personalized concierge assistance and exclusive spa services • Embrace sustainable practices and enjoy scenic views from select rooms • Immerse yourself in the local culture with easy access to markets, parks, and street food vendors • Free self-parking available for added convenience during your stay • Experience a blend of leisure and business amenities tailored to meet diverse traveler needs • Elevate your stay with luxurious suites offering panoramic city views and enhanced comfort.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Designated Smoking Areas

Concierge desk

Show all Amenities

General Amenities

24-hour front desk

Designated Smoking Areas

Concierge desk

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Professional property host/manager.

Essential workers only - NO.

No elevators.

Special check-in instructions

If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Professional property host/manager.

Essential workers only - NO.

No elevators.

Special check-in instructions

If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Ph__ng 5, Ho Chi Minh City, Binh Duong, 700000

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Ratings & Reviews

3.9/5

204 Ratings

Mia Rose Lindsay

5/5

6 Dec, 2023

Such lovely staff, so helpful and kind. Always greeted us with a smile as we came in and out. They let us check in early and gave us a lovely spacious room on a nice little street with great facilities on it (spa, laundry and circle k around the corner). Very clean room and great stay!

Alex McConnell

3/5

4 Jan, 2024

In backpacker's alley. Not much to say other than Vy, the check in person was nice and let us get into the room earlier than 2. Room was clean enough but the TV was broken and half black. Bathroom had a stall for shower and dispensers for soap and shampoo. Wouldn't suggest for families but we wanted somewhere near our bus stop for our final night. A lot of good local food nearby and central, too.

leah thomson

1/5

28 Dec, 2023

I booked Ailen Boutique hotel which is connected to this one. Very confusing, I think the name "Ailen Boutique" is advertised to avoid the negative reviews of this one, even though they are the same and connected. The room was filthy, hair all over the floor, dirty stained sheets, extremely run down interior, no hot water, moldy bathroom, loud at night and not at all like the photos. No one at the check in desk of Ailen Boutique, they kept running over from Ailen Garden which is next door. Avoid booking Ailen Garden and Ailen Boutique. Do not recommend.

Camilla Berntsen

1/5

23 Apr, 2023

It was terrible! No one was there when we came, and the door was locked into the hotel. So we had to wait several hours outside, in 35°c with our backpacks for someone to come. The room was old, worn down and dirty, there was spiderweb in the sealing and ants running up and down the walls. The only thing clean was the sheets. And it smelled like a bar, someone had smoked in the room. The smell did not go away. The receptionist failed to give us the code for the hotel door, so when we came back late in the evening to sleep, we could not get in. Luckily some random dude who had stayed there the week before passed us and helped us in. Is says 24/7 reception, this is not true at all. We tried to call the number on the sogn, it was not a functionimg number. Says breakfast including, there was no breakfast. The location is fine . Everything else was so bad - don't go!

Laura Kuklova

2/5

7 Jul, 2022

As many others, we booked this place based on good but OLD reviews on booking. We got in late at night and I must say Mimi was very helpful with our check in. Nonetheless since we stayed in different hotel of this owner, we ended up walking around the streets at 3am after 39 hours of traveling completely exhausted. Finally we found this places, cockroaches welcomed us and we got our room. That room was just a disaster, not clean, loud, cold water only, smelly, definitely not what we booked on booking. Also, there was no breakfast in the morning. Next morning we talked to the owner, she had the same apology about room not being cleaned and if we can stay there for another night. We said ok and after two nights moved to better looking place from booking pictures... The owner canceled our reservation on booking, I assume so she saves money and also so we can't rate our stay there. Not fair!

Mia Rose Lindsay

5/5

6 Dec, 2023

Alex McConnell

3/5

4 Jan, 2024

leah thomson

1/5

28 Dec, 2023

Camilla Berntsen

1/5

23 Apr, 2023

Laura Kuklova

2/5

7 Jul, 2022

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.