HANZ Kieu Anh Hotel

2.8/5(31 Reviews) rating

2 Star Hotel

1/91

About hotel

Location: With a stay at HANZ Kieu Anh Hotel in Hanoi (Cau Giay), you'll be within a 10-minute drive of Hoan Kiem Lake and Vincom Tran Duy Hung. This hotel is 5.1 mi (8.2 km) from Hanoi Opera House and 1.1 mi (1.8 km) from Vietnam National Convention Center.Rooms: Treat yourself to a stay in one of the 45 individually decorated guestrooms, featuring fireplaces and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and separate sitting areas, and housekeeping is provided on request.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Charmvit Tower - 0.8 km / 0.5 mi
Embassy of the Republic of Korea Consular Office - 0.8 km / 0.5 mi
Vincom Tran Duy Hung - 0.9 km / 0.5 mi
Hanoi Museum - 1.7 km / 1 mi
Vietnam National Convention Center - 1.8 km / 1.1 mi
National Exhibition Construction Center - 2.1 km / 1.3 mi
Keangnam Landmark Tower 72 - 2.3 km / 1.4 mi
Thu Le Park - 2.6 km / 1.6 mi
US Embassy - 2.7 km / 1.7 mi
Lotte Center Hanoi - 2.9 km / 1.8 mi
The Garden Shopping Center - 3.1 km / 1.9 mi
Hanoi National University - 3.1 km / 1.9 mi
Vincom Mega Mall Royal City - 3.3 km / 2.1 mi
Ministry of Foreign Affairs - 3.4 km / 2.1 mi
Australian Embassy - 3.5 km / 2.2 mi

The nearest major airport is Noi Bai Intl. Airport (HAN) - 26.5 km / 16.4 mi

Amenities: Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.Business Amenities: Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

Lift/ Elevator

Designated Smoking Areas

Show all Amenities

General Amenities

Lift/ Elevator

Designated Smoking Areas

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Cashless transactions are available.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert).

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property follows sanitization practices of Covid.

Clean (Safehotels - global expert).

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Property follows sanitization practices of SGS (3rd party expert - Global).

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

The front desk is open daily from 6:30 AM - midnight. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Cashless transactions are available.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert).

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property follows sanitization practices of Covid.

Clean (Safehotels - global expert).

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Property follows sanitization practices of SGS (3rd party expert - Global).

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹1,560

₹3,127

50% OFF

+ ₹116 taxes / night

Earn 16 Reward Points

Select Rooms

Superior Double Room

215 sq.ft (19.97 sq.mt)

Smoking policy – non-smoking available

Minibar

Desk

Shower

Free toiletries

Wardrobe/Closet

Private bathroom

Hairdryer

Air conditioning

See All

OPTION 1

Refundable

₹1,560

₹3,127

50% OFF

+ ₹116 taxes / night

Update Price

Earn 16 Reward Points

Amenities

Location

Trung Ki_nh, Hanoi, 100000

View on Maps

Ratings & Reviews

2.8/5

31 Ratings

Aurélie Querné

1/5

9 Dec, 2023

I put 2 stars for the service because at least the lady was nice. The rooms are disgusting, sheets and walls stained... The windows are really thin so you can hear the traffic noise, i left as fast as i could.

Maria Wilbers

1/5

31 Dec, 2023

The rooms are disgusting, sheets and walls stained... The windows are really thin so you can hear the traffic noise, i left as fast as i could.

stephen

1/5

17 Dec, 2023

Stayed 2 days Pros: Nice receptionist Cons: Shower water was always cold Room and hallway smelled bad Used condom package beside the bed under the curtains from a previous occupant Carpets need replaced Tv wasn’t working and WiFi not consistently working Room isn’t cleaned each day Bad location down an alleyway

VenusHuynh

1/5

9 Oct, 2023

I booked at booking 1 room 4ng, saw a message from book y/c CK, I replied to the account, no response, texted zalo to say the room was reserved, when I got there I said there was no room, because of the whole group. Everyone was tired so I accepted to pay an extra 100k to convert to 2 rooms. Result: the room was not well soundproofed and had an indescribable smell. Dear customer, if you can't manage your booking, don't post it online, it will affect others. Unpleasant experience while staying here, firstly the booked room was canceled even though I have contacted and got confirmed in advance, secondly I have to pay extra to get another room, and figure out the room isn't soundproofed also bad smell.

Aurélie Querné

1/5

9 Dec, 2023

Maria Wilbers

1/5

31 Dec, 2023

The rooms are disgusting, sheets and walls stained... The windows are really thin so you can hear the traffic noise, i left as fast as i could.

stephen

1/5

17 Dec, 2023

TRAN CONG PHU

1/5

17 Dec, 2023

Extremely bad experience during my stay here. The room is smelly, the door lock is faulty and very inconvenient. Booked through Agoda, checked in but was still notified of cancellation and fee deduction. When asked, they pushed responsibility and told me to contact the bank to handle it. Will never come back!!

VenusHuynh

1/5

9 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.