Hatago Kintoen

google-logo4.1/5(155 Reviews)rating3 Star HotellocationPinHakone, Kanagawa (prefecture)
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Entrance 2
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    About hotel

    Welcome to Hatago Kintoen, a luxurious ryokan in Hakone that offers a unique blend of modern sophistication and historic charm, making it an ideal destination for discerning travelers. Located in the picturesque Yumoto area, Hatago Kintoen is within a 15-minute drive of popular attractions such as Hakone Kowakien Yunessun and Tamadare Falls, providing easy access to the best of Hakone. The ryokan boasts 17 air-conditioned rooms, each elegantly designed with flat-screen televisions, complimentary wireless Internet access, and luxurious bathrooms with complimentary toiletries. Guests can enjoy personalized service with housekeeping provided once per stay, ensuring a comfortable and relaxing experience. The architectural elegance of Hatago Kintoen is evident in its lavish furnishings, art collections, and inviting atmosphere that exudes a sense of tranquility and sophistication. The ryokan's signature restaurant, かまど庵, offers a satisfying dining experience with a menu that celebrates local flavors and international cuisine. Business amenities include complimentary newspapers in the lobby, luggage storage, and a safe deposit box at the front desk, while free self-parking is available onsite for added convenience. Guests can explore nearby attractions such as Tamadare Falls, Gyokuren Shrine, and Tenzan Onsen, immersing themselves in the rich culture and natural beauty of Hakone. With its prime location, Hatago Kintoen is the perfect base for discovering iconic landmarks and hidden gems in the area. The ryokan's state-of-the-art spa and wellness center provide a sanctuary for relaxation and rejuvenation, offering a range of treatments and therapies to pamper guests. Whether you're a leisure traveler seeking tranquility or a business traveler in need of a productive stay, Hatago Kintoen caters to every need with exceptional hospitality and personalized service. Book Hatago Kintoen online now to experience the ultimate luxury getaway in Hakone. Address: 520-1 Yumoto, Kanagawa Prefecture 2500311, Japan..
    Highlights
    • Well Situated in Hakone (Yumoto), a short drive from Hakone Kowakien Yunessun and Tamadare Falls • Within a 15-minute drive to Lake Ashi and Hakone Open Air Museum for easy exploration • 17 air-conditioned rooms with flat-screen TVs, complimentary Wi-Fi, and modern amenities • Bathrooms equipped with complimentary toiletries and hair dryers for guest convenience • Housekeeping provided once per stay to maintain a clean and comfortable environment • Nearby attractions include Tamadare Falls, Gyokuren Shrine, and Tenzan Onsen for cultural experiences • Explore Kanagawa Prefectural Museum of Natural History and Fuji-Hakone-Izu National Park within a short distance • Enjoy local delicacies at かまど庵 restaurant on-site for a satisfying dining experience • Business amenities include complimentary newspapers, luggage storage, and a safe deposit box • Free self-parking available for guests with vehicles • Nearest airports include Haneda Airport (HND) at 91.2 km and Narita Intl. Airport (NRT) at 157.8 km • Immerse yourself in the beauty of Odawara Fishing Port, Odawara Castle, and Chisuji Falls nearby • Relax at Odawara Wanpaku Land or explore the Suzuhiro Kamaboko Museum for a unique experience • Matsunaga Memorial Hall and Harune Odawara offer insights into the local history and culture • Chisuji Falls and Hakone Open Air Museum provide opportunities for leisure and exploration
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    Quick Facts

    Check-In
    3:00 PM
    Check-Out
    10:00 AM
    Rooms
    17
    Popular Amenities
    Popular Amenities
      General Amenities

      Hotel safe deposit box (not room safe box)

      Lift/ Elevator

      Newspaper

      Smoke-free property

      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

      Guests must contact this property in advance to reserve access to the hot springs.

      This property accepts credit cards.

      Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

      Professional property host/manager.

      Property confirms they are implementing guest safety measures.

      Temperature checks are available to guests.

      Unicode Support true.

      Social distancing measures are in place.

      Staff temperature checks are conducted regularly.

      Property confirms they are implementing enhanced cleaning measures.

      Guests are provided with free hand sanitizer.

      Property is cleaned with disinfectant.

      Property follows regional sanitization guidelines Coronavirus Guidelines (Japan).

      Staff wears personal protective equipment.

      Food service has been amended for enhanced safety.

      Masks are compulsory at the property.

      No cribs (infant beds) available.

      No rollaway/extra beds available.

      Commonly-touched surfaces are cleaned with disinfectant.

      Special check-in instructions

      You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

      We have included all charges provided to us by the property..

      The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

      Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

      The front desk is open daily from 8:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Meals are available by reservation only and cannot be requested after check-in. Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Guests with Room Only plan must book meals 24 hours prior to check-in.

      Pet Policy

      Pets not allowed.

      Property Rules
      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Property Rules
        Check-in instructions

        Extra-person charges may apply and vary depending on property policy.

        Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

        Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

        Guests must contact this property in advance to reserve access to the hot springs.

        This property accepts credit cards.

        Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

        Professional property host/manager.

        Property confirms they are implementing guest safety measures.

        Temperature checks are available to guests.

        Unicode Support true.

        Social distancing measures are in place.

        Staff temperature checks are conducted regularly.

        Property confirms they are implementing enhanced cleaning measures.

        Guests are provided with free hand sanitizer.

        Property is cleaned with disinfectant.

        Property follows regional sanitization guidelines Coronavirus Guidelines (Japan).

        Staff wears personal protective equipment.

        Food service has been amended for enhanced safety.

        Masks are compulsory at the property.

        No cribs (infant beds) available.

        No rollaway/extra beds available.

        Commonly-touched surfaces are cleaned with disinfectant.

        Special check-in instructions

        You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

        We have included all charges provided to us by the property..

        The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

        Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

        The front desk is open daily from 8:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Meals are available by reservation only and cannot be requested after check-in. Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Guests with Room Only plan must book meals 24 hours prior to check-in.

        Pet Policy

        Pets not allowed.

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        Amenities

        Location
        Yumoto, Hakone, Kanagawa (prefecture), 2500311

        Ratings & Reviews

        4.1/5

        155 Ratings

        Doris Xu
        google-logo
        4/5
        19 Dec, 2023

        Good stay and great value for a Ryokan near Hakone. World recommend it for couples not for big groups. I think you get your money worth. Liked · Beautiful Ryokan. The onsen was great and the views were immaculate. Not too busy when we went on Nov and I got to soak in a public bath with no one around. It was a private bath both night and day. After all the people you encounter everywhere in Japan, this was a great way to relax and be at peace. You do not wear shoes in the ryokan at all so you know the floor is super clean. The food and service was delicious, most importantly they give both dinner and breakfast!!! They don’t bring it to room but the you go under to the restaurant and it was still quite nice. Worth it in my opinion. The view of the Ryokan was just beautiful. Breathtaking even when it is raining. Disliked · You have to take a bus or call a taxi to get here. You can walk it is only 15 min from the station but there are a lot of hills and the roads have a lot of fast cars. It is walkable but you will tire yourself out; It was a hike getting to the place. The rooms were quite small and bsaic and they did not set the bed for you. The elevator was super small. They do have instructions on how to do it though. They do open and close the Rokan door at midnight till 5 am so I don't think it's for people who like to adventure out at night.

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        Alisa Noll
        google-logo
        5/5
        14 Oct, 2023

        We loved our stay here. The staff, onsen, and food were fantastic. Felt so at peace and for a great price.

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        Frances Luo
        google-logo
        3/5
        24 Sep, 2023

        hotel room was quite and clean, however the hot spring was simply. only two onsens in the public bath

        Read More

        4.1/5

        155 Reviews

        Doris Xu
        google-logo
        4/5
        19 Dec, 2023
        Good stay and great value for a Ryokan near Hakone. World recommend it for couples not for big groups. I think you get your money worth. Liked · Beautiful Ryokan. The onsen was great and the views were immaculate. Not too busy when we went on Nov and I got to soak in a public bath with no one around. It was a private bath both night and day. After all the people you encounter everywhere in Japan, this was a great way to relax and be at peace. You do not wear shoes in the ryokan at all so you know the floor is super clean. The food and service was delicious, most importantly they give both dinner and breakfast!!! They don’t bring it to room but the you go under to the restaurant and it was still quite nice. Worth it in my opinion. The view of the Ryokan was just beautiful. Breathtaking even when it is raining. Disliked · You have to take a bus or call a taxi to get here. You can walk it is only 15 min from the station but there are a lot of hills and the roads have a lot of fast cars. It is walkable but you will tire yourself out; It was a hike getting to the place. The rooms were quite small and bsaic and they did not set the bed for you. The elevator was super small. They do have instructions on how to do it though. They do open and close the Rokan door at midnight till 5 am so I don't think it's for people who like to adventure out at night.
        Alisa Noll
        google-logo
        5/5
        14 Oct, 2023
        We loved our stay here. The staff, onsen, and food were fantastic. Felt so at peace and for a great price.
        Frances Luo
        google-logo
        3/5
        24 Sep, 2023
        hotel room was quite and clean, however the hot spring was simply. only two onsens in the public bath
        yurika sugimoto
        google-logo
        3/5
        23 Jul, 2022
        The room had a private bath on the balcony as seen in the photos - the building seems newly renovated and the room was clean with a modern touch. When we first arrived earlier than expected, the staff that held our luggage was very nice. However, when we returned around 4pm, the woman at the front desk who checked us in was condescending. It wasn't particularly anything she said, but the way she looked at us felt as if she was looking at us like aliens. Clearly she shouldn't be interfacing customers. My boyfriend noticed as well - and we both agreed it felt unpleasant when we got to our room. This is so unfortunate for people investing in and representing this hotel because this initial encounter tainted our whole experience. It made me instantly regret spending our money here, especially because we came from another hot spring in this area a day before where the price was half, the staff was fantastic and our experience was wonderful. Everything else here was fine but given the so many other wonderful options, I am not sure I'd book this place again for this price point. They need to move this particular staff that works the front desk to the back office or give her rigorous retraining.
        Wai Ho Wu
        google-logo
        4/5
        21 Dec, 2022
        This is not the best but totally above average. We have a room with 2 beds and the mattresses are firm. The lounge facing mountain is very nicely decorated and serene to listen to the birds chirping. Onsen bath is great and there is also and outdoor bath. Perfect for couple retreat. I was impressed by the Japanese style breakfast with different local condiments and complex tastes. The dinner kaiseki is average with good portion. Note: property locates on a hillside. You will have to walk up a steep slope should you choose to walk with luggages.

        All Policies

        All Policies
          Booking Policy
          It is mandatory for all guests to present valid government photo ID’s at the time of check-in.
          The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.
          Extra guests are subject to availability. And it might incur additional charges.
          If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.
          Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.
          Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
          The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.
          Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.
          Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.
          For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.
          The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.
          If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.
          If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.
          Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.
          Hotel Cancellation Policy
          User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.
          Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.
          User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.
          Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.
          Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.
          If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          In case of no show at the hotel, you'll be charged the entire booking amount.
          If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.
          Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.
          The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.
          Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.
          Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.
          If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.
          Modification and Reschedule Policy
          Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.
          After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.

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          Dining Area

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          Hatago Kintoen - Hakone - Dining Area

          10

          4.1

          155

          Hotel safe deposit box (not room safe box)

          Lift/ Elevator

          Newspaper

          Smoke-free property