Hays Suites

4.4/5(62 Reviews) rating

3 Star Hotel

1/39

About hotel

Discover the hidden gem of Kilimani – Hays Suites! Located in Nairobi County, Kenya, our hotel offers a variety of affordable accommodations suitable for all types of travelers. Our strategic location on Wood Ave provides easy access to top attractions, business centers, and shopping destinations. Our private bathrooms feature showers, complimentary toiletries, and slippers for your added comfort. And with daily housekeeping services, you can unwind and relax without any worries. Our prime location offers walking distance to popular shopping destinations like Yaya Centre and Prestige Plaza. Golf enthusiasts can also enjoy a round at the nearby Royal Nairobi Golf Club, while those in need of medical care can easily reach the Nairobi Hospital. For a cultural experience, top attractions such as Uhuru Park, Central Park, and Nairobi Gallery are just a short distance away. At Hays Suites, we understand the needs of business travelers. That's why we offer a range of amenities, including a 24-hour front desk, luggage storage, and laundry facilities, to ensure a comfortable and productive stay. Additionally, we are only 24.1 km from Jomo Kenyatta International Airport and 6.1 km from Wilson Airport, providing convenience for those flying in and out. Satisfy your taste buds at our on-site restaurant, where we serve a variety of local and international dishes. Or simply unwind and relax in our cozy lounge area. For a seamless arrival and departure experience, we also offer a 24-hour airport shuttle service at a surcharge. At Hays Suites, our goal is to provide a convenient and comfortable stay for all our guests, be it for business or leisure. So why wait? Book your stay with us today and discover the best of Nairobi. Don't forget to take advantage of our affordable Hays Suites room prices and book Hays Suites online now!

Highlights

• Located in the Kilimani neighborhood of Nairobi • Close proximity to Yaya Centre (0.3km) and Prestige Plaza (0.9km) • Luxury, boutique, and budget options available • 40 individually decorated guestrooms with modern amenities • Complimentary Wi-Fi and digital programming • Private bathrooms with shower and complimentary toiletries • Within 7.5km of Nairobi National Park and 18.2km of Thika Road Mall • Convenient for both leisure and business travelers • Within 4.8km of popular tourist attractions such as Uhuru Park and Central Park • Distance of 24.1km from Jomo Kenyatta International Airport • 24-hour front desk, luggage storage, and laundry facilities • On-site restaurant serving delicious meals • Roundtrip airport shuttle available (surcharge applies) • Close to Kenya Railway Golf Club and Nairobi Hospital • 10 minutes by foot from railway station • Perfect for a comfortable and convenient stay in Nairobi.

Quick Facts

Check-In

1:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹3,392

₹5,893

42% OFF

+ ₹585 taxes / night

Earn 39 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹3,392

₹5,893

42% OFF

+ ₹585 taxes / night

Update Price

Earn 39 Reward Points

Amenities

Location

Wood Avenue, Nairobi

View on Maps

Ratings & Reviews

4.4/5

62 Ratings

TMkimani

5/5

2 Jan, 2024

We stayed here for 2 nights. Because not being mosquito net I was a bit afraid if they bit us. Luckily they didn't though. I strongly require this hotel to put mosquito nets for those who come from abroad safe. We are afraid that some diseases, such as malaria, yellow fever and dengue fever anyway. Most of the food we ate was good. The shawarma and milk tea which is called chai here in Kenya were particularly good.

Sofia S

5/5

18 Sep, 2023

I honestly was surprised to get something this clean and comfortable at the price I paid! The staff was nice, the room was great and the location was close to Yaya center and I felt safe walking there as a solo traveler. Would definitely stay again if back to Nairobi!

tony odhiambo

1/5

4 Oct, 2023

The hotel is clean, nice location, malls, nice restaurants located nearby.Omg! the guy at the reception has completely zero customer service that is just absurd for a first impression!

John Hoblock

5/5

8 May, 2023

My wife and I were very happy with this hotel. Very clean and staff is beyond amazing, especially Maggie, who asked how we were doing every time we saw her and made sure our stay was going well. The location is great as the YaYa mall is right down the street along with other retail and restaurants in the area and you're not far from the city center. They have a very nice restaurant within the hotel and again the service is top notch. We would definitely stay here again.

TMkimani

5/5

2 Jan, 2024

Sofia S

5/5

18 Sep, 2023

tony odhiambo

1/5

4 Oct, 2023

The hotel is clean, nice location, malls, nice restaurants located nearby.Omg! the guy at the reception has completely zero customer service that is just absurd for a first impression!

John Hoblock

5/5

8 May, 2023

Martin Hervy

5/5

10 Apr, 2023

Clean, relatively quiet (dependant on say one or two rooms next to yours) and with nice staff. To be noted, the cleaning ladies threw away all of my plastic bags. It's a thing they do due to the law in Kenya, so just make sure you put those in your suitcases. Other than that, a great stay for a week in kilimani

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.