Heela Hotel

4/5(257 Reviews) rating

3 Star Hotel

1/36

About hotel

Welcome to Heela Hotel, a luxurious retreat in Nairobi that sets itself apart as the ideal destination for discerning travelers seeking a unique blend of modern sophistication and historic charm. Located in Nairobi West, just a 5-minute drive from Nairobi National Park and Nyayo National Stadium, Heela Hotel offers 60 guestrooms featuring flat-screen televisions, complimentary wireless Internet access, and private bathrooms with rainfall showerheads. The hotel's prime location also provides easy access to iconic landmarks such as Strathmore University, Nairobi Railway Museum, and Uhuru Park. For those flying in, Nairobi (WIL-Wilson) Airport is a mere 1.8 km away, while Jomo Kenyatta Intl. Airport (NBO) is 15 km from the hotel. Upon arrival, guests are greeted by the hotel's elegant architecture, lavish furnishings, and art collections that create an inviting atmosphere. Whether you choose a luxurious suite or a spacious room with breathtaking views, personalized service ensures a comfortable stay for every guest. The range of accommodations at Heela Hotel caters to every need, from state-of-the-art spa and wellness center to exquisite dining options that celebrate local flavors and international cuisine. Indulge in a meal at the hotel's restaurant, enjoy a drink at the bar/lounge, or take advantage of 24-hour room service. A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM. Business amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Heela Hotel prides itself on exceptional hospitality and personalized service, leaving a lasting impression on every visitor. Guest testimonials rave about memorable moments at the hotel, highlighting the attentive staff and luxurious amenities. For those looking to book Heela Hotel online or inquire about room prices, the hotel's address at Ole Shapara Evenue South C, Kenya, is conveniently located in the heart of Nairobi West. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, Heela Hotel promises an unforgettable experience that exceeds expectations..

Highlights

• Conveniently located in Nairobi West, Heela Hotel is just a 5-minute drive from Nairobi National Park and Nyayo National Stadium. • Explore nearby attractions such as Strathmore University, Nairobi Railway Museum, and Uhuru Park, all within a few kilometers from the hotel. • The hotel offers 60 well-appointed guestrooms with flat-screen TVs, complimentary Wi-Fi, and modern amenities like rainfall showerheads and electric kettles. • Enjoy a delicious meal at the on-site restaurant or unwind with a drink at the bar/lounge, with 24-hour room service available for your convenience. • Business travelers will appreciate amenities like a 24-hour front desk, dry cleaning services, and luggage storage. • Start your day with a complimentary continental breakfast served from 6:00 AM to 10:00 AM, ensuring a great start to your day. • Stay connected with complimentary wireless Internet access and catch up on your favorite shows with cable programming in your room. • The hotel is easily accessible, with Nairobi (WIL-Wilson) Airport just 1.8 km away and Jomo Kenyatta Intl. Airport (NBO) 15 km from the property. • Make use of the common area amenities, including a television, and explore the city with key landmarks like Kenyatta Mausoleum and City Hall nearby. • Whether you're in Nairobi for business or leisure, Heela Hotel offers a comfortable stay with a range of amenities to enhance your experience.

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

24-hour front desk

Smoke-free property

Show all Amenities

General Amenities

24-hour front desk

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, mobile payments, and cash.

Mobile payment options include: M-Pesa.

Professional property host/manager.

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, mobile payments, and cash.

Mobile payment options include: M-Pesa.

Professional property host/manager.

Special check-in instructions

Pet Policy

Pets not allowed.

₹0

₹null

null% OFF

+ ₹null taxes / night

Select Rooms

OPTION 1

₹0

₹null

null% OFF

+ ₹null taxes / night

Update Price

Amenities

Location

C de San Antonio, Nairobi

View on Maps

Ratings & Reviews

4/5

257 Ratings

Vitor Torres

5/5

25 Apr, 2018

Good

Loreto Sánchez Sánchez

1/5

27 Nov, 2023

Pretty bad food. They charge you and €13 menu for a terrible salad, which looked like a mess, frozen squid with lettuce leaves, without even a sad slice of tomato... A shame, not to return. A shame because the waiter who served us was the only friendly one in the entire restaurant.

Miguel De Campos

5/5

14 Nov, 2023

"Hostal Nairobi" also has an area reserved just for restaurants in the same building and it was there that I had lunch, well prepared, although they are very small, very good chicken soup and friendly service.

Maria Rivera

4/5

24 Aug, 2023

Family food, a little slow....but there was only one person serving, a total remodeling would be necessary, it is a shame that such good home cooking, highlighting the stews, goes unnoticed, sometimes it is necessary to invest a little and remodel and modernize the business, especially when starting from a good base like they have, both in terms of location, parking and food, I think it would be a success if they took a little risk with imagination and transformed themselves

Vitor Torres

5/5

25 Apr, 2018

Good

Loreto Sánchez Sánchez

1/5

27 Nov, 2023

Miguel De Campos

5/5

14 Nov, 2023

Roberto Rodriguez Lopez

2/5

21 Aug, 2023

Scam, the cheesecake is flan, ingredients fresh from the supermarket, do not return, disappointing. At least it's not that expensive, although a little more price and better quality please.

Maria Rivera

4/5

24 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.