Heri Heights Hotel Apartments, SureStay Collection by BW

4.3/5(161 Reviews) rating

4 Star Hotel

Heri Heights Hotel Apartments, SureStay Collection by BW facade

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About hotel

Step into the epitome of luxury and comfort at Heri Heights Serviced Apartments, the premier 4-star accommodations in Nairobi. Nestled in the bustling city hub of Chiromo, our hotel offers easy access to top attractions such as Uhuru Park and the Kenyatta International Convention Centre. Kolobot Drive, off Arboretum Road, Kenya, is where you'll find our sophisticated yet affordable hotel. Our 46 spacious guestrooms boast fully-equipped kitchens and plush pillowtop beds adorned with cozy down comforters. Stay connected with complimentary high-speed Wi-Fi as you unwind in front of the 32-inch flat-screen TV with cable programming. Our attentive staff is always on hand to ensure your every need is met, promising an unforgettable and comfortable stay. Experience a wide range of leisure activities, from taking a revitalizing dip in the outdoor pool to working up a sweat in our 24-hour fitness center. Our complimentary Wi-Fi and concierge services make your stay seamless and effortless. Plus, for business travelers, we offer a dedicated business center and complimentary newspapers in the lobby. Satisfy your cravings at our on-site restaurant, Palm Cafe, or sit back and relax with a refreshing drink at the bar or by the pool. Enjoy the option of in-room dining for a more intimate setting. And don't miss out on our delectable buffet breakfast to start your day off right. With a plethora of premium amenities and unparalleled service, Heri Heights Serviced Apartments is the top choice for all types of travelers seeking comfort and luxury in Nairobi. Don't wait any longer, book your stay with us today and indulge in the vibrant lifestyle of the city. Remember, you can easily Book Heri Heights Serviced Apartments Online for the best Heri Heights Serviced Apartments room prices.

Highlights

• Prime location in Nairobi's Chiromo area, close to major business and tourist attractions • Spacious, fully equipped accommodations with kitchen and comfortable pillowtop beds • Free Wi-Fi and wired internet, perfect for both casual and business travelers • Just 18.4 km from Jomo Kenyatta Intl. Airport and 6.4 km from Nairobi's Wilson Airport • Outdoor pool, 24-hour fitness center, and concierge services for an enjoyable stay • On-site restaurant and bar/lounge, plus room service for convenient dining options • Within walking distance of popular attractions such as Arboretum and Central Park • Budget-friendly options available, with luxury and boutique options for a more indulgent stay • Free newspapers, business center, and airport shuttle (surcharge) for added convenience • Perfect for exploring Nairobi: 1.2 km from City Market, 1.9 km to Kenya National Theatre, and 2.3 km from Uhuru Park.

Quick Facts

Check-In

12:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Snack bar

Terrace

Concierge desk

BBQ/Picnic area

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Snack bar

Terrace

Concierge desk

Activities

BBQ/Picnic area

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards and cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

This property is professionally cleaned.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 3 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

The property is professionally cleaned.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards and cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

This property is professionally cleaned.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 3 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

The property is professionally cleaned.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹6,102

₹7,829

22% OFF

+ ₹1,540 taxes / night

Earn 76 Reward Points

Flat ₹1,091.88 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹6,102

₹7,829

22% OFF

+ ₹1,540 taxes / night

Update Price

Earn 76 Reward Points

Flat ₹1,091.88 off included with coupon INTSTAY

Amenities

Location

Kolobot Dr, Nairobi

View on Maps

Ratings & Reviews

4.3/5

161 Ratings

wanja kariuki

5/5

18 Sep, 2023

Held a team training there and the facilities and support we got was incredible! The grounds are very well kept and lovely, poolside lunch service was great! Will definitely revisit with friends and family!

Fran's diary

1/5

10 Oct, 2023

Worst customer service ever. The entire establishment is under maintenance! Apartments, swimming pool and even electricity. I am shocked they still offer accommodations and indicate that everything works. In short, if you don't want to have a bad stay, don't book here.

Charity Abei

5/5

14 Aug, 2023

Staff was very kind and efficient, location is great, the food is amazing and the rooms are well maintained and very clean , look forward to my next stay there

IVY

5/5

5 Jan, 2023

Heri was a pleasant suprise home away from home. My room was lovely, spacious and clean. The service was professional and friendly from everyone i encountered from the front office, restaurant, swimming pool/gym and housekeeping areas. I enjoyed the location because it was in a nice quiet area for rest and relaxation and yet close and accessible via uber/bolt to town and other trendy areas in Nairobi.

wanja kariuki

5/5

18 Sep, 2023

Fran's diary

1/5

10 Oct, 2023

Charity Abei

5/5

14 Aug, 2023

Staff was very kind and efficient, location is great, the food is amazing and the rooms are well maintained and very clean , look forward to my next stay there

IVY

5/5

5 Jan, 2023

Josephine Kadesa

4/5

19 Jan, 2024

Excellent services. Keep up the good work.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.