Hilton London Kensington

3.9/5(4.21K Reviews) rating

4 Star Hotel locationPin

London, England

154

1/154

About hotel

Strategically located near the bustling Westfield London Shopping Centre, the Hilton London Kensington offers affordable 4-star accommodations in the heart of London. With its convenient location near popular attractions like the Kensington Palace and Royal Albert Hall, this hotel is the perfect choice for travelers looking to immerse themselves in the beauty and culture of London. Featuring 601 stylish guestrooms, each equipped with comfortable bedding, a handy refrigerator, and a luxurious private bathroom with complimentary toiletries, the Hilton London Kensington guarantees a peaceful and restful stay for all guests. Stay connected with complimentary wireless internet throughout the hotel, and take advantage of the fully-equipped fitness center for a healthy and active stay. For added convenience, the hotel offers concierge services to help plan and enhance your trip. Business travelers can also take advantage of the 10 well-equipped meeting rooms, complete with business amenities like a computer station and express check-in and check-out services. Self-parking is also available for a fee. After a busy day of exploring or working, guests can dine at the Westeleven Restaurant for a delicious meal, or relax and unwind with a refreshing drink at the hotel bar and lounge. In-room dining is also available 24/7, for a comfortable and indulgent night in. Start your day off right with a delicious weekday buffet breakfast. Additionally, the hotel offers convenient amenities like gift shops and a TV in the common area. With its prime location, the Hilton London Kensington is easily accessible by air, with Heathrow Airport just a 30-minute drive away. Other nearby airports include London City, Gatwick, and Luton, making this hotel an ideal choice for travelers wanting to explore all that London has to offer. Come experience the exceptional service, contemporary amenities, and comfortable accommodations at the Hilton London Kensington. Book your stay online today to enjoy the best Hilton London Kensington room prices and make the most of your trip. The hotel is located at 179-199 Holland Park Avenue, EnglandW11 4UL, United Kingdom.

Highlights

• Ideal location in the Kensington area, just a short drive from the Westfield London Shopping Centre and Olympia Conference and Exhibition Centre • 4-star hotel with 601 guestrooms, offering a comfortable and luxurious stay with amenities such as refrigerators and LCD televisions • Proximity to popular attractions like Kensington Gardens, Kensington Palace, and the Thames River • Distances from various airports: Heathrow (23.9km), London City (21.3km), Gatwick (91.6km), Luton (53.1km) • Perfect for both casual and business travelers, with a fitness center, complimentary WiFi, and concierge services available • Business amenities include a computer station, express check-in, and 10 meeting rooms for events • Delicious dining options at Westeleven Restaurant, as well as 24-hour room service and a bar/lounge • Guests can also enjoy nearby shopping and a variety of recreational activities offered in the area.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

601

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Bell staff/porter

Accessible parking

Designated Smoking Areas

Concierge desk

Banking services

Breakfast available

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Bell staff/porter

Accessible parking

Designated Smoking Areas

Concierge desk

Banking services

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines We're Good To Go (UK).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car recommended.

Contactless check-in is available.

Essential workers only - NO.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

A car is recommended for transportation to and from this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. Guests are recommended to download the property's Hilton Honors mobile app before check-in.

Pet Policy

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 34.

Maximum number of pets per room 2.

Service animals are exempt from fees/restrictions.

Pet max weight (per pet) in lb is 75.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines We're Good To Go (UK).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car recommended.

Contactless check-in is available.

Essential workers only - NO.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is recommended for transportation to and from this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. Guests are recommended to download the property's Hilton Honors mobile app before check-in.

Pet Policy

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 34.

Maximum number of pets per room 2.

Service animals are exempt from fees/restrictions.

Pet max weight (per pet) in lb is 75.

₹10,629

₹11,714

9% OFF

+ ₹1,879 taxes / night

Earn 125 Reward Points

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OPTION 1

Partial Refundable

₹10,629

₹11,714

9% OFF

+ ₹1,879 taxes / night

Update Price

Earn 125 Reward Points

Amenities

Location

Holland Park Ave, London, England, W11 4UL

View on Maps

Ratings & Reviews

3.9/5

4.21K Ratings

Beans

2/5

29 Jan, 2024

Generally, staff were helpful, and the hotel is situated just a 6 minute walk from Shepherds Bush tube station. However, the rooms are dated, dark and quite small. There were hairs in my shower and the towels. I tried to put the cool air on, which made a noise but nothing came out. It was too noisy to sleep with the window open, and you could clearly hear the noise from the corridor. I did not have the best night's sleep, despite the bed being comfortable. No plug sockets near the bed which was frustrating when I use my phone as an alarm. In terms of breakfast, there is a good range of food options. The bar, however, charged me a service charge of over £1 for a medium glass of wine, making it almost £10. I know we are in London, but service charge for one glass of wine being added to the bill automatically is ridiculous.

Namrata Dhavale

1/5

28 Jan, 2024

Most horrible stay. Rooms are old and worn out. Need immediate renovations. Bathrooms are really tiny and makes you feel claustrophobic. House keeping is bad and inefficient. They dont clean the rooms nicely. We stayed for 4 nights and everyday was the same menu which was very boring. Never heard of such stupid policies from any hotel ever. Most horrible hotel in the world. Will never come back again or would ever recommend it to anyone

Laura Vandivier

3/5

1 Jan, 2024

Rooms were ok and convenient location. Don't expect the same level of Hilton in London as you may be used to in other areas, such as the US. For Americans, I would class this along the lines of a Ramada. Tiny room, worn furniture and carpet. Smaller than cruise cabins. Our first room was an accessible room, but it wasn't clean (candy and paper on the floor, hairs in the sink and tub) and the only outlet we had at the bed was broken. We called for service but no one ever came. It had pull cords for lights and emergencies, but also had a very tall tub and the tiny sink was impossible to use due to the mounted soap and lotion dispensers. They gave us a new room without issue which was clean and had working outlets. It was winter but the rooms were very warm and the only way to cool them was to open the windows, which we did. The food at the bar was excellent! Service, other than no one coming to fix the first broken outlet, was very good. The housekeeper for our second room was awesome!

Margaret S

2/5

4 Jan, 2024

We had put our faith in the Hilton name but was disappointed. Location was nice, at the edge of a nice neighborhood and walking distance to public transportation. Room was in desperate need of an update. The doorframe was not intact, looked almost as if there was an attempted forced entry previously. The carpet was so old, the pattern was worn through in some parts. When we asked if there was any other room we could pay to upgrade to, the front worker was honest enough to tell us that they’re all in similar condition. We initially booked 2 nights but checked out early and found a newer, clean hotel with a lesser star rating in a better part of the neighborhood for peace of mind.

Alundis Pledge

2/5

27 Jan, 2024

I would like to preface this by saying this hotel is perfectly located for eating, shopping, and transportation. It is located near Shepherds Bush station which can get you access to all of London. There is a nice mall that is also across the street that you are able to go to that has food court and all sorts of shoppes. There is also an array of restaurants just outside the mall which is all within walking distance. This is a very sage neighborhood and I felt perfectly comfortable walking anywhere. The breakfast food was not the best. The best thing offered was the juice and hash browns. I would like it say that the front desk staff is very nice however the cleaning staff particular on the fourth floor needs to be advised. I had to go to the front desk to request a room change. In my first room there were hair shavings all over the counter and I found several strands of her in the sheets. The title in the rest room appeared to be soiled and some of the lights were out in the rooom. The carpet in the room was also extremely old and appeaed it need to be replaced. I was moved to another room and while this room was on the same floor there was hair in the shower area in this room. As a gold member with Hilton I was a little upset about the issues but I'm glad thefront desk attended to my issue without any hesitation.

Beans

2/5

29 Jan, 2024

Namrata Dhavale

1/5

28 Jan, 2024

Laura Vandivier

3/5

1 Jan, 2024

Margaret S

2/5

4 Jan, 2024

Alundis Pledge

2/5

27 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.