Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5/5(6.83K Reviews) rating

4 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort facade

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About hotel

Plan your escape to a world of indulgence and relaxation at the magnificent 4.5-star Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. Located in the heart of Playa del Carmen, this stunning adults-only resort offers affordable luxury accommodations suitable for any type of traveler. Our prime location, just steps away from the mesmerizing Main Beach, invites you to soak up the warm sun and take a dip in the crystal clear waters of the Caribbean. Book Hilton Playa del Carmen, an All-Inclusive Adult Only Resort online and immerse yourself in the best of everything. Choose from our array of 524 exquisite guestrooms, each thoughtfully designed with elegant furnishings, a private indoor spa tub, and an LED television. Wake up to breathtaking views from your balcony and snuggle into our plush, premium bedding for a restful night's sleep. Stay connected and entertained with complimentary Wi-Fi and satellite programming in the comfort of your own room. Nestled amidst popular attractions, our resort is the perfect starting point for your Playa del Carmen adventure. Take a leisurely 5-minute stroll to the vibrant Quinta Avenida or the lively Mamitas Beach, where you can explore an abundance of shopping, dining, and entertainment options. For those seeking to venture further, the Playa del Carmen Maritime Terminal, just 0.8 miles away, offers easy access to new destinations. After a day of excitement, rejuvenate and unwind at our full-service spa, offering a variety of massages, body treatments, and facials. Take a dip in one of our 3 outdoor swimming pools, challenge your partner to a friendly match at our outdoor tennis court, or stay fit at our state-of-the-art fitness center. As the day comes to an end, enjoy complimentary Wi-Fi and concierge services, and don't forget to stop by our gift shops to pick up unique souvenirs. For business travelers, we have got you covered with a 24-hour business center, dry cleaning and laundry services, and a 24-hour front desk. With an impressive 6781 square feet of event space, our resort is the perfect venue for meetings and conferences. Valet parking is also available for added convenience. Experience the best of all-inclusive rates and indulge in delectable meals and refreshing beverages at any of our 7 on-site restaurants, including the fusion cuisine of Pelicanos. Sip on expertly crafted cocktails at our swim-up bar, one of our 5 bars and lounges, or one of our 3 poolside bars. Begin your day with a complimentary buffet breakfast and end it with 24-hour room service. With top-notch amenities and an unbeatable location at Av. Constituyentes No. 2, QROO77780, Mexico, your stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort will be nothing short of a luxurious and rejuvenating escape. Book now and treat yourself to an unforgettable experience.

Highlights

• 4.5-star all-inclusive adult-only resort • 5-minute walk to Mamitas Beach and Playa del Carmen Main Beach • 1 mi (1.6 km) from Quinta Avenida and 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal • 524 guestrooms with private balconies and indoor private spa tubs • Complimentary Wi-Fi and premium bedding • Onsite full-service spa and recreational amenities including 3 outdoor pools, outdoor tennis court, and fitness center • 24-hour business center and meeting space available • Fusion cuisine at Pelicanos restaurant and 6 other dining options • 3 poolside bars and 5 other bars/lounges • Free valet parking and concierge services • Close (in kilometers) to popular tourist attractions such as Quinta Alegria Shopping Mall, Nuestra Senora del Carmen Catholic Church, and Plaza Paraiso • Approximately 56.1 km from Cancun Intl. Airport and 36 km from Cozumel Intl. Airport.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

524

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Swimming Pool

WiFi services

Bell staff/porter

Accessible parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Pool Table

Tennis court

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Swimming Pool

WiFi services

Bell staff/porter

Accessible parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Activities

Pool Table

Tennis court

Services

Gym

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Onsite parties or group events are strictly prohibited.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

No cribs (infant beds) available.

Minimum guest age is 18.

Events/parties not allowed.

Caters to adults only.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Green Globe.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation..

Guests under 18 years old are not permitted at this adults-only property..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Onsite parties or group events are strictly prohibited.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

No cribs (infant beds) available.

Minimum guest age is 18.

Events/parties not allowed.

Caters to adults only.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Green Globe.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation..

Guests under 18 years old are not permitted at this adults-only property..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹42,195

₹48,276

13% OFF

+ ₹0 taxes / night

Earn 421 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹42,195

₹48,276

13% OFF

+ ₹0 taxes / night

Update Price

Earn 421 Reward Points

Amenities

Location

Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77780

View on Maps

Ratings & Reviews

4.5/5

6.83K Ratings

Robert Zahurak

5/5

23 Jan, 2024

The entire stay was absolutely 5 stars. Everything was very clean, the service was impeccable, and food/drinks were great. I never had to wait at all for a drink or meal, it was all so convenient and very well run. The location from 5th avenue make leaving the resort very easy/safe/and fun when desired. All the other guests were very friendly and also raved about how much they loved it while there. I will definitely be back.

David Camp

5/5

1 Jan, 2024

Great resort in a great location! This was our first all inclusive stay and beforehand I wasn’t sure if I’d like it but now I’m sold on it. Location couldn’t have been better as you’re right in the heart of Playa which I think would be much better than the dozens of resorts you pass on the highway there. When we were there the beach was great, but seems to depend on time of year. Room was very nice, we had a garden view which we liked as it was a bit quieter and had an ocean view (near the beach end of building). Found the food too be better than expected. Even the room service was mostly good. Gazebos in the beach always available, we preferred that to pool which you have to pay for. Asiana was the standout restaurant but we enjoyed all.

Talita Dantas Realty

5/5

13 Jan, 2024

This hotel is a 5 ⭐️⭐️⭐️⭐️⭐️ … all the staff did an amazing job, always serving us with a beautiful smile and great hospitality. LENIN was our server at the Spice restaurant and he did a fantastic job in having our table ready for our large group, hot coffee and even a surprise cake for our birthday 🥳 The SPA is a must, as a trained massage therapist the entire experience the staff takes you through (dry and wet sauna, cold plunge, hot tub, aromatherapy) prior to the massage makes your body extremely relaxed. Gilda and Rosa, our therapists, had great pressure and careful touch during our couples massage. The entertainment team over the pool during the day and the team that took over the shows at night were so much fun! Another cool thing was the 24hr room service, they are fast and have great food. They have a small door in which they deliver/pick up your food from each room. I would definitely come back here again ✨

Tami Allen

5/5

30 Jan, 2024

This place is crazy in a good way. The location is smack dab in the middle of the shopping mecca of Playa De Carmen. There are tons of restaurants and shops, even a mall with an American eagle inside. The hotel is large with very narrow passages. The beach and pool areas are small for the amount of people. I highly recommend renting a cabana bed. Food and service are excellent. It's very much a hoppin place. Tons of activities and shows at night.

Brad Burkholder

5/5

10 Dec, 2023

Everything was great! The food, the resort and the service. We were in a presidential suite and had Adriano as our butler. He went above and beyond every single day, his goal was to make us feel like royalty and really have a relaxing vacation. We heard from other suites that their butlers weren’t getting back to them or were no where to be found but Adriano was so on top of it and so responsive every single day. He was very organized with everything he did and just tried to make this the best experience we could have had. I will be sending my parents to this resort and booking them into a presidential room for their anniversary just because of Adriano know how well they will be taken care of. The food was excellent, the only thing I do wish is that the room service menu changed or there were more options for us to chose from as there are so many great restaurants on the resort. Lastly, Andrea who was serving food and drinks at the main pool where our cabanas was such a sweet heart and always had a smile on her face. Overall of course the resort was beautiful and the food was great but the service from the staff really set this place apart. Thanks for everything!

Robert Zahurak

5/5

23 Jan, 2024

David Camp

5/5

1 Jan, 2024

Talita Dantas Realty

5/5

13 Jan, 2024

Tami Allen

5/5

30 Jan, 2024

Brad Burkholder

5/5

10 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.