Hilton Santa Cruz/Scotts Valley

4.1/5(1.40K Reviews) rating

3 Star Hotel locationPin

Santa Cruz, California

197

1/197

About hotel

Discover the unparalleled beauty of Northern California while indulging in luxury at Hilton Santa Cruz/Scotts Valley. Tucked among the stunning mountains, a short drive from the awe-inspiring Henry Cowell Redwoods State Park, this hotel offers the perfect blend of tranquil nature and contemporary conveniences. Unwind in one of our 178 expansive guestrooms, each appointed with plush pillowtop mattresses, advanced flat-screen televisions, and complimentary high-speed Wi-Fi. Kickstart your day with an invigorating workout at our 24-hour fitness center, followed by a refreshing swim in the outdoor pool or a peaceful soak in the Jacuzzi. Stay connected with our 24-hour business center and complimentary Wi-Fi, accessible throughout the premises. Planning an event? Our hotel boasts 7000 square feet of versatile function space, including a lavish ballroom and conference rooms. Leave the particulars to our seasoned staff and make your gathering a smashing triumph. After a busy day, indulge in delectable cuisine at our on-site restaurant or take advantage of our convenient room service. Embrace your inner explorer and effortlessly navigate the area. Our prime location situates us near popular attractions such as Roaring Camp Railroads, the iconic Santa Cruz Wharf, and the picturesque Pasatiempo Golf Course. Plus, with Norman Y. Mineta San Jose International Airport only a brief 30-minute drive away, our hotel is the ultimate hub for both corporate and leisure travelers. Experience unmatched California hospitality at Hilton Santa Cruz/Scotts Valley. Book your stay now and immerse yourself in Mother Nature's splendor without compromising modern luxuries. Hilton Santa Cruz/Scotts Valley room prices are affordable for all budgets. Book Hilton Santa Cruz/Scotts Valley Online today! Our hotel address is 6001 La Madrona Drive, California95060, United States.

Highlights

• Located in Santa Cruz, with stunning views of nearby mountains • Close proximity to Henry Cowell Redwoods State Park (4.3 km) and Pacific Avenue (8 km) • Luxurious pillowtop beds and premium bedding in all 178 guestrooms • Rooms equipped with amenities like refrigerators, flat-screen TVs, and free Wi-Fi • Recreational facilities include outdoor pool, spa tub, and 24-hour fitness center • Convenient for business travelers with a 24-hour business center and conference space • Just 48.8 km from Norman Y. Mineta San Jose Intl. Airport and 30.1 km from Watsonville Municipal Airport • Nearby attractions include Treks and Tracks Rock Climbing Trips (2.4 km) and Felton Covered Bridge Park (6.2 km) • Delicious full breakfast available daily and room service for casual or business dining

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

178

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Vending machines

Accessible parking

Terrace

Concierge desk

Banking services

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Vending machines

Accessible parking

Terrace

Concierge desk

Banking services

Food & Beverages

Breakfast available

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available for breakfast.

Car recommended.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Special check-in instructions

Up to 8 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

A car is recommended for transportation to and from this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in kg is 23.

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 50.

Maximum number of pets per room 2.

Service animals are exempt from fees/restrictions.

Only dogs are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available for breakfast.

Car recommended.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Special check-in instructions

Up to 8 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

A car is recommended for transportation to and from this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in kg is 23.

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 50.

Maximum number of pets per room 2.

Service animals are exempt from fees/restrictions.

Only dogs are allowed.

₹9,100

₹9,948

9% OFF

+ ₹1,344 taxes / night

Earn 104 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹9,100

₹9,948

9% OFF

+ ₹1,344 taxes / night

Update Price

Earn 104 Reward Points

Amenities

Location

La Madrona Dr, Santa Cruz, California, 95060

View on Maps

Ratings & Reviews

4.1/5

1.40K Ratings

Kelly Lehman

4/5

7 Dec, 2023

Great rate the week after Thanksgiving. The hotel was in a great location. The staff was friendly and helpful. Dinner was a little pricey but tasted good. Breakfast was over priced. Coffee at $3 a cup seemed steep. Pool was nice as well as spa. Great quiet place to stay and I felt very safe here as a woman alone on the grounds.

David Pan

4/5

25 Nov, 2023

Stayed here during a Thanksgiving vacation. It's a great hotel with a very nice staff. Food in the dining area was pretty good and really convenient. Loved the apple pie a la mode. Turkey dinner was pretty great with the exception of the cornbread. The cornbread was a bit on the dry side. The reason the hotel room gets 4 stars was because I couldn't get the AC lower than 68 degrees and the sink had low water pressure. Overall it's a great place for the family and would stay again. Thanks Hilton!

Scott Miller

1/5

13 Nov, 2023

I use to stay here anytime that I would come to Santa Cruz and it’s always been great up until this last stay. I stayed in room# 309 and the entire time it smelled like mildew or mold. When I went downstairs to alert the front desk, they said that they couldn’t change rooms because they were all booked but they would give me a voucher for breakfast and some Hilton Honors points. Breakfast in the morning was a bit hectic due to a High School sports team being there but the staff kept the food coming promptly. Even though breakfast was free for me, I charged a $5 tip to my room because the waitresses were working hard. However, I recently received the final bill and noticed my tip was changed to $10. Because of these reasons I won’t be staying here anymore and I can’t recommend anyone else staying here either. The Best Western down the road provides far better accommodations, better food choices and all at a cheaper rate tooZ

Cynthia Maddox

1/5

11 Nov, 2023

This was the worst experience ever. Not only was our room dirty, meaning stains on the chair, stains on the carpet, and stain on one of the pillows... They charged $10 for parking a night even tho there is no security and even have a sign that says park at your own risk all over the parking lot. The icing on the cake for me, was on the website it states free breakfast for every guest, but then they direct you to the buffet which cost $20 for a breakfast that Dennys could do better for half the price. The servers at the hotel restaurant seemed as if they didn't want to be there, and the concierges seemed like they disliked their job. I would not recommend staying here unless you have to.. Personally, I've stayed at other Hiltons, and never had such a terrible experience. This was the worst Hilton experience I've ever had.

Carlotta Fernbush

3/5

2 Oct, 2023

The hotel itself is beautiful. The outside as well as lobby just beautiful. All the people who work there, from the front desk to house keeping, from bartenders to food servers, everyone was absolutely great. The location, however is not close to anything & the building itself is incredibly inconvenient. You have to take 1 elevator up 1 floor then walk to the other side of the building to take a different elevator up to the rooms. Breakfast is not complimentary so that got quiet expensive after 2 weeks of work stay.

Kelly Lehman

4/5

7 Dec, 2023

David Pan

4/5

25 Nov, 2023

Scott Miller

1/5

13 Nov, 2023

Cynthia Maddox

1/5

11 Nov, 2023

Carlotta Fernbush

3/5

2 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.