HM Playa del Carmen

4.4/5(1.30K Reviews) rating

4 Star Hotel locationPin

Playa del Carmen, Quintana Roo

119

1/119

About hotel

HM Playa del Carmen, located at Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, QROO77720, Mexico, is the perfect destination for those seeking affordable luxury. Our exquisite 4-star hotel offers 91 elegantly designed rooms, each equipped with top-notch amenities including refrigerators and plasma televisions. Say adios to discomfort and hola to relaxation as our air-conditioned rooms provide a much-needed break from the Mexican heat. We understand the importance of staying connected in today's world, which is why we offer complimentary high-speed wireless internet for all our guests. And for your entertainment, you can choose from a wide variety of cable programs during your stay. But our hotel is more than just sumptuous rooms and modern facilities – we also have a range of on-site attractions to enhance your experience. Lounge by our outdoor pool and soak up the glorious Mexican sun or break a sweat in our state-of-the-art fitness center. Worried about mundane tasks? Our concierge services and gift shop are at your disposal. Being centrally located in Playa del Carmen, our hotel offers easy access to endless entertainment options. From shopping at the Quinta Alegría Shopping Mall to admiring the Nuestra Senora del Carmen Catholic Church, there's something for every kind of traveler. And for thrill-seekers, Cancun and Cozumel International Airports are within easy reach. At HM Playa del Carmen, we take pride in our unparalleled service. Our 24-hour front desk, dry cleaning/laundry services, and multilingual staff are dedicated to making your stay an unforgettable one. And when hunger strikes, savor delicious meals at our on-site restaurant or unwind with a refreshing drink at our bar or poolside bar. Parking is also a breeze with our complimentary valet services. Fuel up for the day with our delectable buffet breakfast, available every morning for a small fee. Book your stay at HM Playa del Carmen online now and take advantage of our affordable HM Playa del Carmen room prices. Experience the epitome of luxury and comfort at HM Playa del Carmen, where elegance meets convenience. Our 4-star hotel is located just steps away from the picturesque Main Beach, offering 91 exquisitely designed rooms with modern amenities such as refrigerators and plasma televisions. Say goodbye to discomfort and hello to ultimate relaxation in our air-conditioned rooms, providing a much-needed escape from the scorching heat of Mexico. We understand the importance of staying connected in today's digital world, which is why we offer complimentary high-speed wireless internet for all our guests. Want some entertainment? Choose from a variety of cable programs during your stay. But our hotel is more than just luxurious rooms and modern facilities - we also have a range of on-site attractions to heighten your experience. Lounge by our outdoor pool and soak up the warm Mexican sun or stay fit in our state-of-the-art fitness center. Don't worry about mundane tasks, our concierge services and gift shop are ready to assist you. Situated in the heart of Playa del Carmen, our hotel provides easy access to countless entertainment options. From shopping at Quinta Alegría Shopping Mall to admiring the beauty of Nuestra Senora del Carmen Catholic Church, there's something for every type of traveler. And for thrill-seekers, Cancun and Cozumel International Airports are just a short distance away. At HM Playa del Carmen, we take pride in our exceptional service. Our 24-hour front desk, dry cleaning/laundry services, and multilingual staff are dedicated to making your stay an unforgettable one. Hungry? Savor mouth-watering meals at our on-site restaurant or unwind with a refreshing drink at our bar or poolside bar. Say goodbye to parking hassles with our complimentary valet services. Start your day off on the right foot with our delectable buffet breakfast, available every morning for a small fee. Book your stay at HM Playa del Carmen online and take advantage of our affordable HM Playa del Carmen room prices. Make your reservation today and discover the perfect tropical getaway. HM Playa del Carmen, located at Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, QROO77720, Mexico, awaits you.

Highlights

• Located in the heart of Playa del Carmen, close to major tourist attractions • Just a short 5-minute drive from Quinta Avenida and Playa del Carmen Main Beach • Only 9.5 km away from Xcaret Eco Theme Park • A variety of room options, from luxury suites to budget-friendly rooms • All rooms equipped with modern amenities, including free WiFi and plasma TVs • Recreational facilities include an outdoor pool and a fitness center • On-site restaurant, bar, and room service available for convenience • Convenient access to transportation, with the airport only 55.3 km and railway station 1.8 km away • Knowledgeable and helpful staff provide concierge services for planning excursions • Free valet parking for guests and roundtrip airport shuttle available for a surcharge

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Shops and commercial services

Snack bar

On-Site parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Shops and commercial services

Snack bar

On-Site parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

No rollaway/extra beds available.

No elevators.

Special check-in instructions

Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

No rollaway/extra beds available.

No elevators.

Special check-in instructions

Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

₹5,856

₹9,310

37% OFF

+ ₹1,645 taxes / night

Earn 75 Reward Points

Flat ₹1,071.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹5,856

₹9,310

37% OFF

+ ₹1,645 taxes / night

Update Price

Earn 75 Reward Points

Flat ₹1,071.50 off included with coupon INTSTAY

Amenities

Location

Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77720

View on Maps

Ratings & Reviews

4.4/5

1.30K Ratings

Afton Arlana C.

4/5

26 Jan, 2024

Overall this is a nice hotel if you get it for the right price. Rooms are no frills, breakfast is decent and the pool and atmosphere is a nice vibe. It’s conveniently located less than 10 minutes from the beach and less than 5 from the main strip. I docked a star because there were a few areas for improvement. In the morning, the staff flipped tables in the breakfast area painfully slow, and weren’t quick to serve coffee. I did notice other guests were not tipping much and I wondered if that was effecting service all around. Everyone should be dropping 20 pesos minimum for little things around the hotel! When we stored our bags at the end there was a strange exchange where we couldn’t get our bags because we had not paid an ‘environmental tax’. It was a dramatic response to a $20 fee. When we did pay in USD we got a roll of $1 pesos back, which was silly, so I tried to pay in pesos instead but they didn’t have change for that either… in the end I took the USD and pesos back and paid by card. Lastly, when we arrived our booking was no where to be found. Not uncommon when booking through a travel agency.. but a little annoying, as we had to move rooms on the 2nd day. Overall, I’m happy with my experience here.

Holly Young

4/5

12 Jan, 2024

Lovely place, of the 3 hotels we stayed in while in Mexico - this was the best! Really clean, nice and attentive staff, good drinks, good location. Rooms are basic and not enough pool beds in the sun. But overall the good outweighs the bad.

Carol O'Neill

5/5

31 Oct, 2023

5 stars plus! This hotel is a must stay if you find yourself in Playa del Carmen. The hotel is fabulous; with an amazing pool. There are ample sun loungers available with and without shade. The rooms are perfect. They are a great size, bright and cleaned thoroughly every day. The shower is fantastic and the beds are very comfortable. The staff were extremely helpful and pleasant. Fabian, Roman, Raul, Andreas, Aldair and Beto were amazing. But a special shout out to Sam. Sam was exceptional; he went above and beyond for us during our stay. He is such a friendly guy and is a credit to this hotel. The breakfast was superb, with a huge variety to choose from. The food at the bar was very tasty with some fantastic food and cocktail special offers. The location is ideal, close enough to the main area where all the restaurants and bars are but not too close that the noise affects your stay. It’s less than a 5 minute walk to the beach which is spectacular for sunrise. We enjoyed our stay here so much we came back for our last night before flying home. The second room, although slightly smaller than our original, was still perfect. I cannot recommend this hotel enough, and certainly if I’m in Playa del Carmen again I know where I’ll be staying.

Theodore Ellis

1/5

19 Dec, 2023

Clean safe hotel with apathetic staff that border on rude or just don’t care. Could easily be an amazing hotel with some simple small changes. Currently the HM Plya Del Carman is only clean safe hotel with pool, bar but don’t expect any support or service. Don’t currently recommend. There is an elevator, although it smells very bad. There are some rooms with balconies, but they face out towards the street. When we tried to check in, both people at the front desk had the attitude that they couldn’t care less about you or their jobs. When they finally decided to help us as we waited patiently, we asked if it was possible to check in 45 minutes early as we called called two days ago and were even told they may be able to have our room ready early and would make a note. We were promptly told there is never an early check-in. No problem, We politely asked if we could store our luggage as we were an early and both looked perplexed with our request. We said we had called the day before to confirm that we could store our luggage tell check in time and were assured they could. After looking like this was an uncommon event, they tag our luggage and put it in the corner. We twice called the front desk with issues and both times they said they would send someone right up, no show both times. Note, There are no ice machines nor ice buckets, so you have to call the front desk to get ice. The 1st time we did this, we waited and waited and forgot as we got distracted. 3 hours later we called again and was told someone would be right up. Half hour after that, we went down and learned that they have no ability to provide ice in the rooms??? The front desk walks you over to the bar (which is only open from 9am to 9pm, so heaven forbid you want ice outside of that time), and the bar gives you a cup of ice! Why didn’t front desk not say you have to go to the bar for a cup of ice. The bathroom is setup is unworkable. If you use the towel hanger, the hanging towel blocks the shower and toilet stall doors from closing or the handles to open them . 2nd the shower door is so close the floor so you can not open the shower door without the mat being moved and bunched up. Regardless you get water all over the floor whether you use the mat or not. Easy to move the towel hooks and shorten the door 1/2 inch. The cleaning staff scent the room and it is very strong and over powering! We proper open the room door and opened the window and it took about 2 hours to air out the room. I’m sure some like strong scents, but if we want aroma therapy, we will go to a spa. There is only one trashcan in the entire room and it’s in the bathroom, yet there are two sitting areas in the Jr. suite. I guess they expect you to get up and walk to the bathroom every time you need to throw away something or blow your nose and want to dispose of the tissue. How much does a small trash can cost? The end of the stay did it end any better, we asked if we could check out 10-15 minutes late as we were running late that morning and told not even a minute late or we would be charged another nights stay. Would we stay here again, MAYBE…. But we understand that any issues we have, we will have to go to the front desk in person to deal with them and hope someone actually cares to do something about the issue. Unfortunately, there are not many other options that offer a quite room, that is also clean & safe with-in walking distance to 5th Ave. Most other nice hotels are right on 5th ave, which is where all the restaurants and clubs are, good luck sleeping day or night, unless you are looking for that. The sad part, with some simple minor inexpensive changes and staff training the HB Plya Del Carman could be amazing, Sadly, as of Dec 14th 2023, is just clean and safe.

Afton Arlana C.

4/5

26 Jan, 2024

Holly Young

4/5

12 Jan, 2024

Carol O'Neill

5/5

31 Oct, 2023

Theodore Ellis

1/5

19 Dec, 2023

F. G.

5/5

30 Nov, 2023

Brilliant hotel in playa! It's placed directly in the city but still far away from the very touristic areas. Just 5 - 10 minutes by feed to the beach. The pool with poolbar is giant, the service amazing and cozy rooms. The only thing is that it's quite noizy.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.