Holiday Inn Express New York City Times Square, an IHG Hotel
3.6/5(1.66K Reviews)
3 Star Hotel
New York, New York
1021/102
About hotel
Quick Facts
- 24-hour front desk
- Hotel safe deposit box (not room safe box)
- Multilingual Staff
- Newspaper
- Smoke-free property
- Vending machines
- Valet parking
- Concierge desk
- Banking services
- Business center
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards; cash is not accepted.
Cashless transactions are available.
Noise-free guestrooms cannot be guaranteed.
Safety features at this property include a fire extinguisher, a first aid kit, and window guards.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Professional property host/manager.
Shield between guests and staff in main contact areas.
LGBTQ friendly.
Temperature checks are available to guests.
Social distancing measures are in place.
Staff temperature checks are conducted regularly.
Guests are provided with free hand sanitizer.
Property is cleaned with disinfectant.
Noise-free rooms not guaranteed.
Cashless transactions are available.
Staff wears personal protective equipment.
Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
Masks are available to guests.
Protective clothing is available to guests.
Gloves are available to guests.
Masks are compulsory at the property.
No cribs (infant beds) available.
No rollaway/extra beds available.
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).
Contactless check-out is available.
Property confirms they are implementing guest safety measures.
Property follows sanitization practices of Safe.
Stay (AHLA - USA).
Individually-wrapped food options are available.
Property confirms they are implementing enhanced cleaning measures.
Reservation might be required for some facilities onsite.
Individually-wrapped food options are available for breakfast.
Commonly-touched surfaces are cleaned with disinfectant.
No alcohol served onsite.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Destination fee: USD 17.21 per accommodation, per night.
We have included all charges provided to us by the property..
Alcohol is not served at this property..
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Front desk staff will greet guests on arrival.
Pets not allowed.
Service animals are exempt from fees/restrictions.
Service animals are allowed.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
₹31,434
₹33,230
5% OFF
+ ₹5,312 taxes / night
Select Rooms
OPTION 1
₹31,434
₹33,230
5% OFF
+ ₹5,312 taxes / night
Ratings & Reviews
3.6/5
1.66K Ratings
THIS WAS THE WORST EXPERIENCE EVER!!! MUST READ I choose this Hotel last minute to accompany friends and family for New Years celebration- After hours of driving to this hotel and checking in the location was the only thing decent. The hotel has 37 floors and only one elevator worked!!! The hotel was a disaster! Parents and families were irritated and waiting for elevators for most of the stay! I waited for at least 30 min each elevator need to get off or on the floor assigned that was not walkable!!!! There were several occasions I had to call down and request the elevator be sent to my floor manually for me and my family. My son walked 15 floors 15!!!!!!! BECAUSE HE GOT STUCK ON ANOTHER FLOOR!!!! Completely outrageous!!!!! The staff was very degrading and rude! Extremely dismissive, aggressive, and disrespectful -even sent threats through a text from the hotel text line. Specifically, the agent "Rain" made the experience completely horrendous! After a mishap during check in the hotel staff asked for me to come and clear up some information and I was approached by Rain with the worst service in my entire life! After several conversations with Blanca working on clearing up what is needed, the agent Rain consistently harassed and attempted to belittle me during the entire interaction! I requested a supervisor and was shortly approached by Jose, who initially listened to what was happening and then vanished to the other hotel Comfort Inn where I learned he manages and is not the manager at the Holiday Inn---Blanca ended up circling back to me and finding where the issue was and handling it. The entire stay was dreadful! Rooms are small and the hallways will not fit more than 2 people at a time! I plan to escalate this to higher ups as the behavior, language, steps of resolutions, operations and overall customer service was horrific and awful. I do not recommend anyone to stay here for any reason for any amount of time!
From a location standpoint, the hotel was very central to the majority of tourist attractions. From a cleanliness standpoint, the lobby, dining room and hotel rooms were very neat and clean. Each day, the rooms were cleaned well with new towels provided. The only thing was that our thermostat did not work and the first couple days it was quite cool and when someone came to service, it was then too hot but we did made do. The continental breakfast was good as well, a good variety of food options available and the staff made sure that the dishes were topped off through the entire breakfast period. The service needs some work! Prior to arriving, I had called the night before to discuss the option of an early check in as we had earlier flight and wanted to make the most of our first day. At that time, I was told that I was added to the list and just needed to discuss upon arrival. We got to the hotel and initially the gentleman working the desk but kind and told me I was on the list but would call me when the room was ready. We left to tour around and came back hours earlier which ended up being approx. 15 minutes prior to the check-in time previously advised but still nothing available and was left to wait in the lobby. From there, we watched many other people check-in and were able to go into their rooms without question. It was only until we went to discuss a late check-out the night before we left that we discovered the reason that we weren't given early check-in was because we were not IHG members. Its very disappointing that at no point we provided this information and were just left hanging -- even after the multiple attempts made to arrange the early check-in. Simple communication of what was going on would have gone a long way but all it did was leave a bad taste in our mouth on our experience. Truthfully, it was the check-in/check-out that really ruined it for us so hopefully improvement can be made to that! The only positive experience we had with service near the front desk was with Freddy regarding our luggage, Freddy was fantastic.
The location of the hotel is fabulous, walking distance from all the midtown attractions. The hotel is old and does not have anything pretty to see. Like other hotels in NY the rooms are small , but this one needs a lot of upgrades, I see maintenance people cleaning a lot so at least they try to keep it clean. The included hot breakfast was good and with a good variety of food to choose .
3.6/5
1.66K Reviews
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Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Exterior Detail
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Facade
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Exterior Detail
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Exterior Detail
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Exterior Detail
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Exterior Detail
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Bathroom
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
Holiday Inn Express New York City Times Square, an IHG Hotel - New York - Room
10
3.6
1656
24-hour front desk
Hotel safe deposit box (not room safe box)
Multilingual Staff
Newspaper
Smoke-free property
Vending machines
Valet parking
Concierge desk
Banking services
Business center