Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

3.8/5(4.11K Reviews) rating

3 Star Hotel locationPin

Houston, Texas

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel featured

133

1/133

About hotel

Looking for affordable accommodations in the heart of Houston? Look no further than Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel. Our conveniently located hotel, at 18530 State Highway 249, offers competitive Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel room prices, making it the perfect choice for budget-conscious travelers. But don't let our affordable rates fool you – we pride ourselves on providing top-notch service, comfortable accommodations, and a wealth of amenities that rival those of more expensive hotels. Each of our 132 modern guestrooms is equipped with everything you need for a relaxing and enjoyable stay, including complimentary Wi-Fi and flat-screen TVs. Our private bathrooms feature deluxe toiletries and hairdryers for your convenience. Our enviable location next to a picturesque golf course allows for easy access to some of the top destinations in the area, such as the renowned Houston Methodist Willowbrook Hospital and the prestigious Prairie View A&M University. But that's not all – our hotel is also just a short distance from popular attractions like the Willowbrook Mall, Stone Moves Indoor Rock Climbing, and Champions Golf Club. And with the George Bush Intercontinental Airport just 30km away and Houston William Hobby Airport 53.6km away, you can easily get to and from our hotel without any hassle. We understand the importance of balance, which is why we offer a variety of recreational facilities, including an indoor pool and 24-hour fitness center. Business travelers will appreciate our 24-hour business center and extensive event spaces, covering a total area of 9123 square feet. And when it's time to refuel, head to our on-site restaurant, The Elevate Bar & Grill, for a delicious meal, or grab a drink at the bar and lounge. Our room service is perfect for convenient in-room dining. Don't wait any longer – book your stay at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel online today and discover the best of Houston with us. Experience comfort, convenience, and luxury like never before at our remarkable hotel.

Highlights

• Next to a golf course • 5-minute walk (0.4km) from Houston Methodist Willowbrook Hospital • 7-minute walk (0.6km) from Prairie View A&M University • 24-hour fitness center and indoor pool • Free self parking • 132 guestrooms with amenities such as refrigerators and flat-screen TVs • Complimentary Wi-Fi and cable programming • Onsite restaurant and bar • Room service available • Business amenities including a 24-hour business center and meeting facilities • Distance of 30km (18.6mi) from George Bush Intercontinental Airport • Within 2.7km (1.7mi) from a variety of attractions including Willowbrook Mall, Stone Moves Indoor Rock Climbing, and Champions Golf Club.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

132

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Swimming Pool

Bell staff/porter

Accessible parking

Terrace

Indoor pool

Breakfast available

Coffee/tea

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Swimming Pool

Bell staff/porter

Accessible parking

Terrace

Indoor pool

Food & Beverages

Breakfast available

Coffee/tea

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Noise-free guestrooms cannot be guaranteed.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 10:00 AM to 10 PM.

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Noise-free guestrooms cannot be guaranteed.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 10:00 AM to 10 PM.

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹9,654

₹10,560

9% OFF

+ ₹1,494 taxes / night

Earn 111 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹9,654

₹10,560

9% OFF

+ ₹1,494 taxes / night

Update Price

Earn 111 Reward Points

Amenities

Location

Wrights Ln, Houston, Texas, 77070

View on Maps

Ratings & Reviews

3.8/5

4.11K Ratings

Mariela Dimitrova

5/5

20 Jan, 2024

Staff is very welcoming and polite. We loved everything from the care we received from the Holiday Inn staff. The food was delicious. We loved the spa facilities. The rooms were very small and there was not enough space for luggage. However, it was clean and tidy. It was a small room bit it felt cosy. The pool, sauna were very good. We will definitely visit again.

Kiara Samuel-Adams

1/5

28 Jan, 2024

If you are a POC I do not recommend this spa. I went to this spa 6 days ago, and unfortunately me and my best friend did not end up enjoying our stay. We were in line waiting for the concierge to direct us to where the spa was, and a Caucasian woman who was, behind us and say us waiting completely disregarded our presence and proceeded to try and go in front of us, the member of staff would of allowed it had I not asserted myself and let her know the obvious. Not only that, but the facilities in the spa were disappointing, the changing room locker rooms were disgusting, used sanitary towels were in the floor in the bathroom, the bins were overflowing with rubbish, most of the lockers were broken as well. I definitely do not recommend.

Wendy Massiah

5/5

12 Dec, 2023

This was my first time going to the Holiday Inn, I was invited to a Caribbean dinner & dance by a friend. It was such a lovely evening, the staff were really accommodating, friendly and very professional. They had a wide variety of foods which were delicious and mouth watering. They had a steel band for part of the evening, also limbo dancing which some of the guest enjoyed themselves. There was a lady DJ who played a mix of different music which was great. We had a fabulous time from the beginning until the end. I'd definitely go again and recommend anyone else too. I give them 5 stars.

Nadine

5/5

19 Jan, 2024

Fabulous good value hotel. Excellent facilities. Spotlessly clean. Comfortabble beds. Fabulous 3 nights sleep! Good soundproofing. Proximity to all Kensington High Street has to offer. And just a few yards from the tube station. Spa wonderful. Massage magic hands by Kimberly, absolute bliss!! Restaurant good. Nice ambience in the bar. Would highly recommend this hotel and will definitely stay here again next time I'm in London. Most enjoyable

Christopher Kong

4/5

19 Jan, 2024

I was really surprised at how much I enjoyed my stay at this Holiday Inn! I was initially worried about booking because of some of the reviews, but I thought I might test it out for one night before booking additional nights. The service staff really are really what set this hotel apart. I arrived late from a Paris flight and Ali was an absolute superstar at helping with check in, making sure that my room was OK and explaining what was on offer. His attitude felt like he really enjoyed working in guest relations and it really swept away the burden of a delayed flight and the worries I had around booking this hotel. He was really kind to offer breakfast as well, despite the fact that I wasn't asking for it to be complimentary (I was merely querying the price). A summary of the experience of the hotel: (Positives) + Close to two Tube stations (Earl's Court (Piccadilly Line) is a 10 minute walk or High Street Kensington (District/Circle Line) 3 minutes) + Absolutely amazing staff + Starbucks located in the lobby is pretty good + The Fitness Center is well equipped with free weight barbells (it's not just a Smith Machine) or small dumbbells) - you can get a full proper workout + The breakfast is amazing with a wide range of hot buffet items and cold cuts. (Negatives - unfortunately both together lost a star) - The A/C can be a bit hit and miss sometimes with the room leaning towards the slightly chillier side. I tried blasting it on high at 32 degrees celsius with heat mode, but the room never felt warmer than 15 degrees celsius. - The baggage claim at the concierge could do with some improvement. I went to collect my bags and there were two staff members who were just talking there. I wasn't really acknowledged despite standing there for a good two minutes until another staff member came along, who I supposed was the concierge as he took my tickets and grabbed my bags, but all together this took about 10 minutes despite being the only guest there. The other two gentlemen may not have been responsible for concierge services, but it just felt jarring standing there there unacknowledged for a few minutes and worried about my flight while they carried on laughing and conversing.

Mariela Dimitrova

5/5

20 Jan, 2024

Kiara Samuel-Adams

1/5

28 Jan, 2024

Wendy Massiah

5/5

12 Dec, 2023

Nadine

5/5

19 Jan, 2024

Christopher Kong

4/5

19 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.