Hollingbury Hotel

The worse experience ever! Do not book this!!! We booked 3 nights and barely slept in any! Bedroom looked clean at first but the more we stayed we realised we were visited by mice every night, we left some Dry food items like pack of crisps and wraps for my kids lunch after only to come back and find rat/ mice holes in the package. Neighbourhood noisy and people coming in till late slamming front doors… there’s no reception so we seen the staff on arrival and once asking for a fan but no luck! We bought a fan cos bedroom was soo hot and we couldn’t leave window opened as we were on ground floor and looked like someone could come through window. Very dirty bathroom, we had towels changed but bathroom never cleaned and there was a leak behind bathroom non stop… my kids seen mice poking their heads through… tv impossible to tune and unfortunately not even BBC channel so we missed catching up with the Commonwealth Games… managed to see some online but that was it, not good enough not even for 2 stars and half! The back pain sleeping in the hardest mattress ever wasn’t worthy and we just stayed cos was hard to book somewhere else last minute with 2 kids and budget in high summer… one of my kids mattress had a hole uncomfortable to sleep on but we jmprovised…. we put a towel to dry feet in bathroom cos floor was slippery and next time they gave us “fresh towels” this same one was mixed between (????)… what the!? Walk to Harlesden station is also very dodgy, do not do at night… buses serve area well but I now wished I had read more of these reviews here… also they didn’t serve breakfast anymore and only food safe was what we had in fridge. Staff shouted 11:05am (5minutes past checkout) that was time to leave but didn’t say bye or ask anything about stay which confirm in my experience they might already know how bad it is… never staying in this place again! We had london passes and thought the saving was good but overall, wish I had gone somewhere else as my kids didn’t sleep well either and we dreaded returning to this hotel in the night, after having a good day in london… 😒

When we arrived at the Hollingbury Hotel they couldn't find our booking, even when I produced a receipt and showed the payment on my online banking they still didn't want to give us a room. They wanted us to pay again. Eventually after around 45 minutes we were given a room, which was supposed to be a double, but was quite clearly a single, they was only one cup, one towel etc. The hotel is very scruffy, the lamp in our room was held together with sellotape. The bathroom was no bigger than a cupboard, you would have to climb over the toilet to use the shower and the sink was in the bedroom. It's located in a very dodgy area of London. Not once did they apologise about the booking mix up, the guy at reception didn't have a clue what he was doing. We didn't bother staying for breakfast, and from reading other reviews it wouldn't have been worth staying for anyway. This is by far and away the worst hotel I've ever stayed in, I wouldn't recommend this hotel to anyone.